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variance imo
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I call B.S.
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I have had a time that within 24 hours I had an email exchange with FTP in which they sent 4 emails back to me on an issue. All of these were replies, so that is an average of one every 6 hours.
I have found overall FTP support to be acceptable. I have never had major issues, they get back to me on time and tend to fix the problem I had. I always keep my emails professional and polite.
I know others have had problems with FTP support, but none here from me.
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