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Full Tilt suspended my account for something that I didn't even do?

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  1. menticide menticide is offline

    Atlanta, GA
    United States

    Posts: 135
    Joined: Jan 06

    Jan 25th, 2008 (1/25/2008 3:16pm)

    I tried to log in to my full tilt account yesterday and got the following message:
    "The system cannot log you in, please contact
    loginsupport@fulltiltpoker.com for assistance."

    I shot them an email asking what was up and got the following response:
    "Hello Jason,

    Thank you for contacting Full Tilt Poker Support.

    Following a thorough investigation of your account, we have determined
    that you are closely associated with players who we have received
    chargebacks from on our site. This is considered fraudulent activity.

    We found that you have repeatedly logged into computers associated with
    this user, and shared player-to-player transfers with this user.

    For security and privacy reasons, we are unable to release the names of
    the account(s) that have been deemed fraudulent.

    To maintain the security of the site and for the protection of our
    players, we must suspend accounts closely associated to this type of
    activity. As you fall under this category, your account will remain
    suspended until the player responsible is able to resolve their issue
    with us.

    Thank you for your understanding.

    Regards,

    Dave B
    Security and Fraud
    Full Tilt Poker"

    They refuse to tell me who the player in question is and I don't even have a clue as to who this player could be. What am i supposed to do? :|
  2. TheWacoKidd TheWacoKidd is offline haters gonna hate

    Posts: 37,473
    Joined: Oct 05

    Jan 25th, 2008 (1/25/2008 3:18pm) in reply to menticide

    just wait it out, if you did nothing wrong you will be fine and they will open your account back up... this isn't all that uncommon
     1
  3. dtay777 dtay777 is offline

    Ann Arbor, MI
    United States

    Posts: 227
    Joined: Jul 06

    Jan 25th, 2008 (1/25/2008 3:20pm) in reply to menticide

    Can you not get your money out? And do they mean chargebacks as in the person didnt have enough money in their account or something?
  4. satcheldog satcheldog is offline

    Scottsdale, AZ
    United States

    Posts: 1,306
    Joined: Sep 05

    Jan 25th, 2008 (1/25/2008 3:20pm) in reply to TheWacoKidd

    Patience
  5. dtay777 dtay777 is offline

    Ann Arbor, MI
    United States

    Posts: 227
    Joined: Jul 06

    Jan 25th, 2008 (1/25/2008 3:22pm) in reply to satcheldog

    sorry but i wouldnt be patient at all! Especially if they kept my money. One more strike against ftp in my opinion
  6. emilypoker emilypoker is offline

    Columbus Grove, OH
    United States

    Posts: 672
    Joined: Mar 06

    Jan 25th, 2008 (1/25/2008 3:23pm) in reply to menticide

    SOUNDS LIKE ONE OF UR FRIENDS OR FAMILY WROTE A BOGUS CHECK TO THEM..... UNTIL IT GETS CLEARED UP THEY WILL KEEP UR ACCT CLOSED... JUST WHAT IT SOUNDS LIKE
  7. xxbossmanxx xxbossmanxx is offline Plays poker like a X-Boxxx

    Detroit, MI
    United States

    Posts: 3,963
    Joined: Sep 07

    Jan 25th, 2008 (1/25/2008 3:25pm) in reply to dtay777

    A credit card scam. The card holder called in a charge back after they noticed that they didnt make the charge. They prob. comprimised their account to some phising scam or something and should be held resposible but thats not how it works, the scammer and retard who comprimised their account will be fine, the 3rd party IE FTP will be out the funds.
  8. menticide menticide is offline

    Atlanta, GA
    United States

    Posts: 135
    Joined: Jan 06

    Jan 25th, 2008 (1/25/2008 3:29pm) in reply to dtay777

    Normally I would stay patient and just wait it out if they didnt say that my account would REMAIN suspended until the person cleared their own account. If they closed my account for something that someone else did on their OWN account, imo they should at least tell me who it is
    Thread Starter
  9. Cabo Cabo is offline

    Cumming, GA
    United States

    Posts: 2,027
    Joined: Feb 05

    Jan 25th, 2008 (1/25/2008 3:42pm) in reply to emilypoker

    OP, you are telling us that you have no idea who this other user is?

    "We found that you have repeatedly logged into computers associated with
    this user, and shared player-to-player transfers with this user."

    Come on bud..............
  10. menticide menticide is offline

    Atlanta, GA
    United States

    Posts: 135
    Joined: Jan 06

    Jan 25th, 2008 (1/25/2008 3:50pm) in reply to Cabo

    Living in a college dorm, I do a lot of transfers to other people, but no one besides me has ever logged into full tilt (a lot on stars though) from my computer and I've never logged in on anyone's computer with my account
    Thread Starter
  11. supa_donk supa_donk is offline

    Posts: 1,262
    Joined: Oct 07

    Jan 25th, 2008 (1/25/2008 6:18pm) in reply to menticide

    i find that in full tilts strive to be the safest and most secure site online they often over step their bounds and put me on life tilt. Fkcu full tilt IMHO
     
  12. JmL1984 JmL1984 is offline

    New Zealand

    Posts: 2,828
    Joined: May 07

    Jan 25th, 2008 (1/25/2008 6:26pm) in reply to menticide

    i got f*cked over by FTP...they blocked my account as well. i ask why and they told me the same thing. it was because my bro and i were using the same computer and i transferred some money to him one time. they didnt care to believe me even though we used different CCs (with our names on them) to deposit and we clearly lived at the same address. f*ck FTP and their "great" customer service.

    dont count on getting your money and/or account back. but good luck with it anyway
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