Check out our brand new Local Poker Communities! Get updates and interact with poker players in your area.
Visit the United States Poker Community | Visit the California Poker Community | Read more about the Launch of P5s Local

FullTilt Deposit Issue (Bank account charged twice for a single deposit)

Reply to Thread
  1. abelian abelian is offline

    Thousand Oaks, CA
    United States

    Posts: 134
    Joined: Feb 08

    Dec 31st, 2008 (12/31/2008 2:44pm)

    So I've been running so bad on FullTilt that I actually had to make my first deposit in quite some time. Made a deposit on 12/28 and on 12/30 my bank account was charged the amount I deposited twice with two different confirmation numbers. I just emailed FullTilt and am expecting them to take care of the issue (probably going to be a huge hassle). Has anyone had this problem before?

    I realize I may have made the mistake of making clicking deposit twice or something, but wouldn't this have credited my FT account twice also?
  2. jdibss jdibss is offline

    Posts: 1,079
    Joined: Nov 07

    Dec 31st, 2008 (12/31/2008 2:48pm) in reply to abelian

    thats weird.. have fun though their support is awful
  3. kwoods kwoods is offline

    NH
    United States

    Posts: 2,642
    Joined: Jul 07

    Dec 31st, 2008 (12/31/2008 2:53pm) in reply to jdibss

    I have heard of few people this has happend to that have posted here never heard any results though gl
  4. icount52 icount52 is offline

    Norman, OK
    United States

    Posts: 514
    Joined: May 06

    Dec 31st, 2008 (12/31/2008 2:59pm) in reply to abelian

    was one of the "charges" just an authorization?

    Sometimes before a company actually charges the card, they'll run an auth. just to make sure said funds are available.

    Probably not, but worth double checking!
  5. abelian abelian is offline

    Thousand Oaks, CA
    United States

    Posts: 134
    Joined: Feb 08

    Dec 31st, 2008 (12/31/2008 3:07pm) in reply to icount52

    Thats a good point. Unfortunately, the amount was definitely withdrawn twice. There is also a different confirmation code for each charge.
    Thread Starter
  6. icount52 icount52 is offline

    Norman, OK
    United States

    Posts: 514
    Joined: May 06

    Dec 31st, 2008 (12/31/2008 3:08pm) in reply to abelian

    id say screw FTP support, as others say it is terrible, and go directly to disputing this with your CC company.
  7. sprstoner sprstoner is offline

    Posts: 1,343
    Joined: Feb 06

    Dec 31st, 2008 (12/31/2008 4:15pm) in reply to abelian

    ftp support is not bad any more, yes it sucked a year ago, but they have come a long way.
     
  8. abelian abelian is offline

    Thousand Oaks, CA
    United States

    Posts: 134
    Joined: Feb 08

    Dec 31st, 2008 (12/31/2008 9:02pm) in reply to sprstoner

    They are still slow. Not resolved as of day 1...
    Thread Starter
  9. traction traction is offline

    NV
    United States

    Posts: 463
    Joined: Jun 06

    Jan 1st, 2009 (1/1/2009 3:18am) in reply to abelian

    I had the same thing happen to me for a deposit i did on 12/28. They said they are investigating it with the payment processor and will let me know. I asked them to do this quickly please.
     
  10. abelian abelian is offline

    Thousand Oaks, CA
    United States

    Posts: 134
    Joined: Feb 08

    Jan 1st, 2009 (1/1/2009 7:40pm) in reply to abelian

    Day 2...no resolution or response from FullTilt.
    Thread Starter
  11. Burying_Luck Burying_Luck is offline

    Posts: 1,229
    Joined: Jul 07

    Jan 1st, 2009 (1/1/2009 7:55pm) in reply to sprstoner

     
    Originally Posted by sprstoner View Post

    ftp support is not bad any more, yes it sucked a year ago, but they have come a long way.

    Yeah I definitely agree here. I've gotten responses from FTP support within 24 hours the last few times I had a problem. This was not the case a year ago. They have stepped up somewhat...stars still blows them away obviously in the support department, but it should be noted Full tilt has improved.
  12. abelian abelian is offline

    Thousand Oaks, CA
    United States

    Posts: 134
    Joined: Feb 08

    Jan 1st, 2009 (1/1/2009 9:05pm) in reply to abelian

    FTP Support is a joke. I have software issues and they tell me to not multi-table. I couldn't believe it. I should post the email. Now they double charge a single deposit. If stars had late night tournaments for a west coaster, FTP would be no more for me... Plus, Stars has a better reward program too.
    FYI - double charge not resolved...
    Thread Starter
  13. jrv131 jrv131 is offline

    PA
    United States

    Posts: 83
    Joined: Oct 07

    Jan 1st, 2009 (1/1/2009 9:15pm) in reply to abelian

    this happened to me a few weeks ago. i had to email them a copy of my bank statement, the second charge got reversed and full tilt gave me an extra 50 dollars.
  14. abelian abelian is offline

    Thousand Oaks, CA
    United States

    Posts: 134
    Joined: Feb 08

    Jan 1st, 2009 (1/1/2009 10:26pm) in reply to abelian

    I shouldn't have to email them anything. Why can't they just see that the processor charged it twice and they credited once??
    Thread Starter
Reply to Thread

Similar Threads