Last Sunday 7/11, I saw a $600 Poker Million qualifier on FTP registering. I didn't know much about the Poker Million, so I looked on FT's site for more info. All I could find out is that it was a 30k package and would be televised in the UK-- no dates were given. I decided to play the event, and won. I was pretty pumped that i won a 30k buyin and all kinds of European chicks would see this mug on tv.

Flash forward to today and the email i receive.
"Congratulations on winning a $32,000 Poker Lounge prize package. Your
prize includes a $30,000 Poker Million buy-in from July 26th � 28th, along
with $2,000 in travel expenses/spending cash. We have deposited the
travel expenses/spending cash into your Full Tilt Poker account and the
funds are available at this time. Please note that Full Tilt Poker is not
responsible for making any travel or hotel arrangements. You are
responsible for getting yourself to and from the event any excess cash is
yours to keep.
You will play in the first heat on Monday, July 26th at 10:30AM and will
need to arrive at the Studio no later than 9:00AM."

Needless to say , my excitement has been replaced with anxiety. How does FTP expect me to play this event with less than 10 days notice? Can a FullTilt affiliate please help me be moved to a later heat? Expecting someone to either play the 30k event and jump thru hoops to make travel arragements, or eat 30k in equity is a complete disservice to players. Thanks in advance for anything that can be done.

take the cash imo or tourny dollars whichever

didnt u know when u registered for the satalite when the tournament was taking place?

pretty sure if u just email them and sweat it out for 2 days for the reply you'll get moved to a different starting heat. glgl tho hope it works out

boo hoo, you won a 30k package... Book a flight? whats the problem? Expedia.ca or something, if your too lazy, ship me $100 and I'll find a flight for you

 

Originally Posted by NG3434

boo hoo, you won a 30k package... Book a flight? whats the problem? Expedia.ca or something, if your too lazy, ship me $100 and I'll find a flight for you

it's easy to find a flight.. but on that short notice, he's gonna have trouble finding a flight for much less then the $2k .. it might even be 2k+ just for the flight.
And hotels in london are very expensive, so he's gonna take a hit on expense money for sure.

If he had a months notice it's obvious;y cheaper. Had he had teh extra 6 days would he have found a better fare? quite possible. Only thing I can blame FTP for is taking 6 days to notify him when there were only like 2-3 weeks total before the event taping.

Dude your beef is totally legit

Not sure if you do, but most ppl have jobs, families and responsibilities. You can't just drop shit on a dime.

They are either incompentant, lazy or understaffed. None is an excuse for how they handled your situation.

In the VERY least they should compensate you for the full cost of your travel consider the premium you will pay for booking at the last second.

Bonflizubi and villagegrinder pretty much hit the nail on the head with my feelings towards FTP. Also, the absence of a posted date in the tourney lobby or FTP website is a huge beef. I have been in Vegas for 2 months (flying home tomorrow), and would have never played the qualifier if I knew it was at the end of July. I will obviously NOT eat the 30k buyin , and will play the tourney if that is the only option. Given the circumstances, I cant imagine that being the only option though. Are there any FTP affiliates that frequent p5s that could help me?

 

Originally Posted by SteveyBallGame

Are there any FTP affiliates that frequent p5s that could help me?

ftpdoug look him up and shoot him a pm

Wouldn't it be nice if just once somebody on a nationally aired segment had the balls to talk about how shit Full Tilt's embarrassingly pathetic joke of a "customer service" department is? Of course it will never happen, but it would be nice...

I just hope some day when I'm cheap leader on day 6 and those idiots come up to me with their patches I can tell them to go fuck themselves unless I get retroactive rakeback for every hand I've ever played on their site, then go sign up with stars...

Hope this works out for you but good luck getting any help from those POSes.

Nothing surprises me with Full Tilt anymore. They really are the biggest joke customer service wise of all the sites.

I post on a Rangers FC forum and a full tilt employee posts there, among the fans are many poker players and I regularly slag FTP. He recently replied to me in a thread saying they had overhauled their customer service and he would expect Full Tilt to be ahead of stars in future in regards customer service. This thread just confirms my opinion that despite what he said it wouldnt change one thing.

FTP took a real friendly tone in their most recent email to me:
Hello Steven,

We were still finalizing the final details of the event. As stated 10
days is enough time to make travel arrangements and we are running 2 more
qualifiers tomorrow. Playing in the fall is not an option. If you cannot
attend the package will go to the next place finisher. It was clearly
stated in the lobby that this is a must play event.
- Hide quoted text -

Regards,
Steve
Full Tilt Poker

Guess I will be on the road again this weekend. Thanks for all the well wishes. I will give updates if anything changes

 

Originally Posted by SteveyBallGame

FTP took a real friendly tone in their most recent email to me:
Hello Steven,

We were still finalizing the final details of the event. As stated 10
days is enough time to make travel arrangements and we are running 2 more
qualifiers tomorrow. Playing in the fall is not an option. If you cannot
attend the package will go to the next place finisher. It was clearly
stated in the lobby that this is a must play event.
- Hide quoted text -

Regards,
Steve
Full Tilt Poker

Guess I will be on the road again this weekend. Thanks for all the well wishes. I will give updates if anything changes

wow they really do suck big times...
anyway head over to the UK an crush them...glgl

sucks, but ship it man gl.