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Has Anyone ever had this problem with STARS before?

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  1. Riggsb Riggsb is offline

    Bowling Green, KY
    United States

    Posts: 12
    Joined: Jan 07

    Nov 6th, 2008 (11/6/2008 9:32pm)

    FRom time to time i transfer money to and from my wifes account. This is not a multi accounting thingy or whatever. SHe hasn't played in a few months and rarely plays anything but very small sngs etc. So i go to transfer money and she gets this email from stars
    Hello Tracy,

    Your transfer request was placed on HOLD.

    It has come to our attention that you have no been playing with the funds
    in your account. We would appreciate if you could provide an explanation
    to this situation.

    Our transfer privilege is only available to allow players to fund their
    accounts in order to play when they can not deposit funds with their own
    deposit options. We are restricted by our licensing agreements in the Isle
    of Man that prevent us from being able offer a real money transfer service
    for the purpose of cashing out. This is why we can not allow cashout from
    transferred funds.

    Thank you for your cooperation.

    Kind Regards,

    Patricia
    pokerstars Security

    Apprently they are keeping thses funds for whatever reason and her history shows nothing of a trasnfer period! Thanks in advance! Riggsb/extremetilt14
     
  2. bob2bob bob2bob is offline

    Henderson, NV
    United States

    Posts: 986
    Joined: Feb 06

    Nov 6th, 2008 (11/6/2008 9:49pm) in reply to Riggsb

    looks like she tried to cash out the transfer instead of playing
     
  3. Riggsb Riggsb is offline

    Bowling Green, KY
    United States

    Posts: 12
    Joined: Jan 07

    Nov 6th, 2008 (11/6/2008 9:55pm) in reply to bob2bob

    Is there a rule saying that you have to play so much before cashing anything out?
     
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  4. nickh nickh is offline International Stalker

    Bedford
    United Kingdom

    Posts: 2,361
    Joined: Mar 08

    Nov 6th, 2008 (11/6/2008 10:06pm) in reply to Riggsb

    Has she actually deposited on there before?
  5. Riggsb Riggsb is offline

    Bowling Green, KY
    United States

    Posts: 12
    Joined: Jan 07

    Nov 6th, 2008 (11/6/2008 10:16pm) in reply to nickh

    YEs, she just hasnt played there in a few months. We've transfered money tons of times before. I sent them and dirty email and now they wont respond back:) THEY do what they want to anyways!
     
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  6. grapsfan grapsfan is offline Head Curmudgeon

    Rosemount, MN
    United States

    Posts: 7,979
    Joined: Jun 05

    Nov 6th, 2008 (11/6/2008 10:18pm) in reply to Riggsb

    Normally, there is a volume of buy-ins or hands played they'd like to see before you can cash out transferred funds.
  7. bob2bob bob2bob is offline

    Henderson, NV
    United States

    Posts: 986
    Joined: Feb 06

    Nov 6th, 2008 (11/6/2008 10:20pm) in reply to Riggsb

     
    Originally Posted by Riggsb View Post

    Is there a rule saying that you have to play so much before cashing anything out?

    yes not sure how much but you must earn a certain amount of points
     
  8. Riggsb Riggsb is offline

    Bowling Green, KY
    United States

    Posts: 12
    Joined: Jan 07

    Nov 6th, 2008 (11/6/2008 10:24pm) in reply to Riggsb

    SO , your saying if i ever win the sunday mil i cant cash out until i blow a certain amount or it back to them? THAnks for the imput. I Never knew this was a rule.
     
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  9. bob2bob bob2bob is offline

    Henderson, NV
    United States

    Posts: 986
    Joined: Feb 06

    Nov 6th, 2008 (11/6/2008 10:36pm) in reply to Riggsb

     
    Originally Posted by Riggsb View Post

    SO , your saying if i ever win the sunday mil i cant cash out until i blow a certain amount or it back to them? THAnks for the imput. I Never knew this was a rule.

    lol at you
     
  10. MattieBoy131 MattieBoy131 is offline

    Dover, NH
    United States

    Posts: 1,281
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    Nov 6th, 2008 (11/6/2008 10:44pm) in reply to bob2bob

    no they're saying that in order to cash out funds transferred to you, you need to play a little. actually a good idea by stars to maintain issues when accounts are hacked and funds are transfered to another account and imm. cashed out.
  11. Riggsb Riggsb is offline

    Bowling Green, KY
    United States

    Posts: 12
    Joined: Jan 07

    Nov 6th, 2008 (11/6/2008 10:48pm) in reply to MattieBoy131

    Please read above post.SHE has played . Just not in a couple months.
     
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  12. melbournejoe melbournejoe is offline

    Croydon
    Australia

    Posts: 353
    Joined: Mar 07

    Nov 6th, 2008 (11/6/2008 10:55pm) in reply to Riggsb

    If you ever win the sunday million you'll be able to cash it out no problems. If you transfer the $200k to your wife, she won't be able to cash it out until she plays a certain amount. I not 100% how it works either...
    ... i doubt stars is taking the money for good, just email them and tell them why you are transferring funds etc and it'll all be good.
    remain calm :-)
     
  13. ANTIHERO ANTIHERO is offline

    United States

    Posts: 121
    Joined: Jan 08

    Nov 6th, 2008 (11/6/2008 11:36pm) in reply to Riggsb

     
    Originally Posted by Riggsb View Post

    SO , your saying if i ever win the sunday mil i cant cash out until i blow a certain amount or it back to them? THAnks for the imput. I Never knew this was a rule.

    Man that is so fcked up, If they are seriously refusing to give you legit money of yours i would stop supporting their site immed. Pretty sad that the state of online poker has gotten to this where innocent people are gettin screwed in the name of over cautious security.

    Sorry i dont really have anyt advice on this situation as i have never delt with cashouts on stars before. I really hope you get things sorted out man
  14. poguemahone68 poguemahone68 is offline

    United States

    Posts: 322
    Joined: Feb 07

    Nov 7th, 2008 (11/7/2008 12:01am) in reply to ANTIHERO

    Why would you need to transfer money to your wife's account to cashout?

    Why not just cash out yourself?
     
  15. Tim Lock Tim Lock is offline

    FL
    United States

    Posts: 7,861
    Joined: Nov 05

    Nov 7th, 2008 (11/7/2008 12:04am) in reply to Riggsb

    Wow, I took a wrong turn somewhere.

    Back to OT.
  16. badonkadonk badonkadonk is offline

    Fort McMurray
    Canada

    Posts: 741
    Joined: Jul 06

    Nov 7th, 2008 (11/7/2008 1:24am) in reply to Riggsb

    I recently swapped percentages with a friend in a tourney and he ended up going pretty deep for a decent score, i emaield stars wondering how much I would have to play before i'd be able to cashout the funds and this is the email they sent me. hope it helps.

    Hello Ryan,

    Thank you for your email.

    Before you will be able to cashout transferred funds you received into
    your account, you will need to meet our new playing requirement before
    your cashout will be processed.

    Our new cashout policy requires you to accumulate at least 15% in VPPs on
    the amount of the funds you wish to cashout, which stems from transferred
    funds.

    To make this requirement easier to understand, you can think of needing to
    accumulate 15 VPPs for every $100 you received via transfer that are
    attempting to cashout.

    If you would like to know more about VPPs and how to accumulate them,
    please visit the following links on our web site.

    http://www.pokerstars.com/vip/<wbr>faq/

    http://www.pokerstars.com/fpp/<wbr>#earn

    We appreciate your understanding in this matter and would ask that you let
    us know if you have any further questions.

    Regards,

    Christina
    PokerStars Cashier Specialist
     
  17. Riggsb Riggsb is offline

    Bowling Green, KY
    United States

    Posts: 12
    Joined: Jan 07

    Nov 8th, 2008 (11/8/2008 8:41pm) in reply to badonkadonk

    Thanks for everyones input. I got it sorted out! Thanks again
     
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  18. thome52 thome52 is offline

    Mankato, MN
    United States

    Posts: 81
    Joined: Nov 07

    Nov 9th, 2008 (11/9/2008 2:35am) in reply to badonkadonk

    What is the percentage on Tilt?
  19. kinsse kinsse is offline

    Posts: 1,564
    Joined: Jul 07

    Nov 9th, 2008 (11/9/2008 2:45am) in reply to Tim Lock

     
    Originally Posted by Tim Lock View Post

    Wow, I took a wrong turn somewhere.

    Back to OT.

    lol Co-sign
     
  20. iatetheredcrayon iatetheredcrayon is offline

    Austin, TX
    United States

    Posts: 1,722
    Joined: Mar 06

    Nov 9th, 2008 (11/9/2008 8:49am) in reply to Riggsb

    well with her rarely playing to them it just looks like you dumping money to a second account to hold with or cash out from. and yes, at least in the days of neteller the sites would block you from cashing out without playing because they were covering the fees for you.
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