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I hope you made a recovery disc first. if you did you should be able to start over from fresh out of the box, will lose anything you have on it tho so try and recover any pics or music first
as to why it happened , i couldn't tell you -
Contact HEM support. They are excellent (especially Fozzy) and will help sort it out if it is HEM releated. They usually will arrange to do a teamviewer session with you.











