How do I get in contact with FTP quickly? URGENT if FTPDOUG is around!

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  1. Mattutaylor Mattutaylor is offline

    Lichfield
    United Kingdom

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    Dec 8th, 2008 (12/8/2008 11:05am)

    I have an urgent security issue i need to talk to them about (just sent $1500 to wrong person!)
    We all know FTP support sucks but for security issues like this they're has to be somethin...
     
  2. Mattutaylor Mattutaylor is offline

    Lichfield
    United Kingdom

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    Dec 8th, 2008 (12/8/2008 11:19am) in reply to Mattutaylor

    Pleaseeeeeeeeeee peopleeeeeeeeeeeeeeeeee?
     
    Thread Starter
  3. ridriley ridriley is offline

    Norwich
    United Kingdom

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    Dec 8th, 2008 (12/8/2008 11:23am) in reply to Mattutaylor

    I think the only thing u can do is email support and wait. I found this: https://pokerforums.fulltiltpoker.co...play50280.html
    Hopefully the player u sent to is not a regular player, and a decent person
    GL
  4. Mattutaylor Mattutaylor is offline

    Lichfield
    United Kingdom

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    Dec 8th, 2008 (12/8/2008 11:31am) in reply to ridriley

    im fucked then aint I basically.
     
    Thread Starter
  5. Much__Bettor Much__Bettor is offline

    Malton
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    Dec 8th, 2008 (12/8/2008 11:35am) in reply to Mattutaylor

    you might get lucky, if the account hasnt been logged into then ft can reverse the transfer however if it has been active since the transfer then ur probably fucked unless they decide to send it back but thats a long shot.

    also i think ftpdoug no longer works there

    gl
  6. bk3686 bk3686 is offline

    Clifton Park, NY
    United States

    Posts: 1,399
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    Dec 8th, 2008 (12/8/2008 11:38am) in reply to Mattutaylor

    not good my friend, not good. I have always wondered about this. Every time I have transfered I always triple check the name and wonder what would happen if I did what you did. Keep us updated and let us know if you get your money back.
  7. Mattutaylor Mattutaylor is offline

    Lichfield
    United Kingdom

    Posts: 157
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    Dec 8th, 2008 (12/8/2008 11:40am) in reply to bk3686

    Right, this is a fucking joke. I've just had this email off FTP and this just is not good enough... we all KNOW they can transfer the money back so WHY THE FUCK NOT DO IT?

    Hello Matt,

    Thank you for contacting Full Tilt Poker Support.

    We're sorry you've accidentally sent funds to hero5656. While we understand that
    mistakes occur, please be aware that it's your responsibility to ensure all
    information is entered correctly when sending funds.

    We'll contact hero5656 on your behalf to request they transfer the funds back to
    you. While we hope that they cooperate, they cannot be forced to return the
    funds, and Full Tilt Poker cannot replace the funds or be held liable for this
    transfer.

    Thank you for your understanding, and if you have any questions or concerns,
    please contact us.

    Regards,

    Thomas
    Full Tilt Poker Support
     
    Thread Starter
  8. hytop hytop is offline

    Dallas, TX
    United States

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    Dec 8th, 2008 (12/8/2008 12:10pm) in reply to Mattutaylor

    wow
  9. kportune kportune is offline

    Savannah, GA
    United States

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    Dec 8th, 2008 (12/8/2008 12:19pm) in reply to Mattutaylor

    The ultimate misclick...GL!
  10. sandler1860 sandler1860 is offline

    Dayton, OH
    United States

    Posts: 3,353
    Joined: Nov 05

    Dec 8th, 2008 (12/8/2008 12:28pm) in reply to Mattutaylor

     
    Originally Posted by Mattutaylor View Post

    Right, this is a fucking joke. I've just had this email off FTP and this just is not good enough... we all KNOW they can transfer the money back so WHY THE FUCK NOT DO IT?

    Hello Matt,

    Thank you for contacting Full Tilt Poker Support.

    We're sorry you've accidentally sent funds to hero5656. While we understand that
    mistakes occur, please be aware that it's your responsibility to ensure all
    information is entered correctly when sending funds.

    We'll contact hero5656 on your behalf to request they transfer the funds back to
    you. While we hope that they cooperate, they cannot be forced to return the
    funds, and Full Tilt Poker cannot replace the funds or be held liable for this
    transfer.

    Thank you for your understanding, and if you have any questions or concerns,
    please contact us.

    Regards,

    Thomas
    Full Tilt Poker Support

    Obv youre not a scammer, but they have to do this to prevent scammers from operating. Hopefully the person is a decent human being and will give the $ back. gl
     
  11. Causeus Causeus is offline

    Chicago, IL
    United States

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    Dec 8th, 2008 (12/8/2008 12:51pm) in reply to Mattutaylor

     
    Originally Posted by Mattutaylor View Post

    I have an urgent security issue i need to talk to them about (just sent $1500 to wrong person!)
    We all know FTP support sucks but for security issues like this they're has to be somethin...

    Matt,

    I think you will be in luck because the letter they send makes it sound like an 'error' has occurred & that money belongs to XXXXX. They will go on to say that if you indeed believe this transfer to be in error please send it back to xxxxx. They don't say some idiot (sorry) accidentally sent you some money & it's up to you whether you want to send it back. May I suggest cut & pasting user names in the future.

    Good luck.
  12. Mr Galt Mr Galt is offline sister-in-law's a ho

    Overland Park, KS
    United States

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    Dec 8th, 2008 (12/8/2008 12:52pm) in reply to Mattutaylor

    On another note, Merry X-mas to Hero5656! Matt is sfgenerous. Best chance if he/she/it is a pfiver.
  13. Causeus Causeus is offline

    Chicago, IL
    United States

    Posts: 899
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    Dec 8th, 2008 (12/8/2008 12:56pm) in reply to Mr Galt

     
    Originally Posted by Mr Galt View Post

    Best chance if he/she/it is a pfiver.

    He could do a player name search but I would let it play out a while before trying to contact him. Just look at the Stake threads if you're trying to find an honest man in parliament.
  14. Mattutaylor Mattutaylor is offline

    Lichfield
    United Kingdom

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    Dec 8th, 2008 (12/8/2008 1:27pm) in reply to Mr Galt

     
    Originally Posted by Mr Galt View Post


    On another note, Merry X-mas to Hero5656! Matt is sfgenerous. Best chance if he/she/it is a pfiver.

    :(
     
    Thread Starter
  15. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 5,852
    Joined: Aug 07

    Dec 8th, 2008 (12/8/2008 4:04pm) in reply to Mattutaylor

     
    Originally Posted by Mattutaylor View Post

    Right, this is a fucking joke. I've just had this email off FTP and this just is not good enough... we all KNOW they can transfer the money back so WHY THE FUCK NOT DO IT?

    Hello Matt,

    Thank you for contacting Full Tilt Poker Support.

    We're sorry you've accidentally sent funds to hero5656. While we understand that
    mistakes occur, please be aware that it's your responsibility to ensure all
    information is entered correctly when sending funds.

    We'll contact hero5656 on your behalf to request they transfer the funds back to
    you. While we hope that they cooperate, they cannot be forced to return the
    funds, and Full Tilt Poker cannot replace the funds or be held liable for this
    transfer.

    Thank you for your understanding, and if you have any questions or concerns,
    please contact us.

    Regards,

    Thomas
    Full Tilt Poker Support

    well, U fucked up! Why didnt you check the name? lol
     295 
  16. Ent0urageKid Ent0urageKid is offline

    Posts: 272
    Joined: Nov 08

    Dec 8th, 2008 (12/8/2008 5:04pm) in reply to Mattutaylor

    that is a bad misclick lol
  17. StaySuckaFree StaySuckaFree is offline

    Salem, OR
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    Dec 8th, 2008 (12/8/2008 5:26pm) in reply to Mattutaylor

    Heres a true story for ya. About three years ago When I first started playing online, I had $63 dollars in my account and The next day when I logged in I had $2063. Through FT We got in contact and I shipped him the money back right away. The guy, (whos name was TAKINPOTS) Then said since I was cool and gave the money back that he would send me $ 535 to play him in a Sng and if I won I could keep the money. Obv I shipped it When My 66 out flopped his qq. But he was very nice and it obv was huge for me.

    Needless to say, You might get the money back. I hope you do man. Gl
  18. dipthrong dipthrong is offline

    Wayne, PA
    United States

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    Dec 8th, 2008 (12/8/2008 5:55pm) in reply to Mattutaylor

    I did the same thing like a year ago was really gay, FTP's transfer system needs to be a bit more secure imo
     3
  19. SeRvE_VolleY SeRvE_VolleY is offline

    Newcastle
    Australia

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    Joined: Dec 07

    Dec 8th, 2008 (12/8/2008 6:30pm) in reply to Mattutaylor

    thanks for the money...i will use it wisely.
  20. tmleafs1967 tmleafs1967 is offline

    Strathroy
    Canada

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    Dec 8th, 2008 (12/8/2008 6:40pm) in reply to Mattutaylor

    HOUSTON, could we have another Bourke1?

    just alot richer!!!!!!!!!!!!
  21. TammiM68 TammiM68 is offline

    Oakville
    Canada

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    Dec 8th, 2008 (12/8/2008 6:48pm) in reply to Mattutaylor

    Did you get your $ back? I hope the guy's a mensch and does the right thing.
  22. grapsfan grapsfan is offline Head Curmudgeon

    Rosemount, MN
    United States

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    Dec 8th, 2008 (12/8/2008 6:49pm) in reply to Mattutaylor

    I've been laughing for half an hour about the OP saying "We all know FTP support sucks" and begging for their help to cover his fuckup at the same time.

    I had a mediocre day in the office (at best) and we're supposed to get 6" of snow tonight...but this makes it all worthwhile. WP sir.
     
  23. SeRvE_VolleY SeRvE_VolleY is offline

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    Dec 8th, 2008 (12/8/2008 6:51pm) in reply to tmleafs1967

     
    Originally Posted by tmleafs1967 View Post


    HOUSTON, could we have another Bourke1?

    just alot richer!!!!!!!!!!!!

    oh yes.....i miss Bourke1 or is it Bourke01?
  24. the_snail03 the_snail03 is offline

    United Kingdom

    Posts: 3,988
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    Dec 8th, 2008 (12/8/2008 6:56pm) in reply to SeRvE_VolleY

     
    Originally Posted by SeRvE_VolleY View Post

     
    Originally Posted by tmleafs1967 View Post


    HOUSTON, could we have another Bourke1?

    just alot richer!!!!!!!!!!!!

    oh yes.....i miss Bourke1 or is it Bourke01?

    I'm fairly sure here and correct me if I am wrong, but the accurate alias under which Bourke is known is Bourke_1. However, I choose to refer to him quite simply as God.
     
  25. HeLAfAsT HeLAfAsT is offline

    Toronto
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    Dec 8th, 2008 (12/8/2008 6:57pm) in reply to SeRvE_VolleY

    Looks like Hero5656 hadnt played in over a month, then yesterday took a chance in a 1.00 sng. I'm guessing he'll be in the 109's by tomorrow. That blows, Stars had no problem just reversing my errant transfer awhile back - why cant' FTP do the same?
  26. AFink93 AFink93 is offline

    Norwich, CT
    United States

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    Dec 8th, 2008 (12/8/2008 7:05pm) in reply to Mattutaylor

    I dont think FTPDoug is employed with them anymore if memory serves.
  27. ImSoMucked ImSoMucked is offline

    MD
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    Dec 8th, 2008 (12/8/2008 7:23pm) in reply to Mattutaylor

    FTPdoug does still work for them and i think his email has been posted here before
  28. GreesonEV GreesonEV is offline

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    Dec 8th, 2008 (12/8/2008 7:50pm) in reply to Mattutaylor

    Hello Ryan,

    Thank you for your email.

    The following message is displayed when making a <SPAN class=yshortcuts id=lw_1228783735_0>real money transfer</SPAN> on
    <SPAN class=yshortcuts id=lw_1228783735_1>PokerStars</SPAN>:

    "PokerStars does not intervene in disputes between players relating to
    transfers. If you do not know this recipient personally, or if this
    transfer is part of a multi-part transaction (such as the sale of T$ or
    W$, which cannot be directly transferred by players), you may wish to
    contact <SPAN class=yshortcuts id=lw_1228783735_2>support@pokerstars.com</SPAN> for assistance."

    As a one time exception to this stated policy we have corrected this
    transfer by first transferring the money back from 'JustHere2Win' to your
    account.

    We would advise that you exercise greater caution when transferring
    funds to players in the future.

    Thank you for your playing here on PokerStars. Please let us know
    any time we may be of further assistance.

    Regards,

    Adriana A.
    PokerStars Support Team
     
  29. RonDworkin RonDworkin is offline

    Toronto
    Canada

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    Dec 8th, 2008 (12/8/2008 8:13pm) in reply to Mattutaylor

    They can't do much better than ask the guy on your behalf. What if you had sent him on FTP and he sent you on Stars in a fair trade - then you pretend it was a mistake and screw him over? GL, hope he is a stand up guy and ships back, but don't count on FTP to force him to.
  30. MUPokerPlayer MUPokerPlayer is offline

    MO
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    Dec 8th, 2008 (12/8/2008 8:32pm) in reply to RonDworkin

     
    Originally Posted by RonDworkin View Post


    They can't do much better than ask the guy on your behalf. What if you had sent him on FTP and he sent you on Stars in a fair trade - then you pretend it was a mistake and screw him over? GL, hope he is a stand up guy and ships back, but don't count on FTP to force him to.

    exactly
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