Check out our brand new Local Poker Communities! Get updates and interact with poker players in your area.
Visit the United States Poker Community | Visit the California Poker Community | Read more about the Launch of P5s Local

important security question about stars, please reply.

Reply to Thread
  1. outgunned1 outgunned1 is offline

    Pompano Beach, FL
    United States

    Posts: 307
    Joined: May 06

    May 19th, 2008 (5/19/2008 9:22pm)

    Hello,

    Yesterday, I played against a buddy of mine whom I owe money to. Since I didn't have a significant amount of cash to spare, I offered to give him some of my winnings from poker stars. He agreed. We played 2-4 NL and I intentionally lost about 2400 Dollars from my account to him. I wasn't aware of the tranfer feature, since I've never used it. Well, someone came into our game and asked wtf we were doing. I explained it was just a friend I was giving money too, and he said oh ok, and left. I'm guessing he reported us, and now both of our accounts are locked. Obv I know know that what we were doing was wrong, but I don't see the big deal once we verify out identities.

    This was an honest error, and there was NO collusion whatsoever taking place, the only time we played at the same table was with eachother.

    Anyways, Stars sent me an email asking for ALL SORTS of private information. Here it is --

    Hello ***,

    It has come to our attention that on 5/18 you played 49 hands heads up
    with '***' where this player received a total of $2,409.20 from
    you.

    I would assume that this was some innocent borrowing of chips, however
    we
    do not permit chip dumping at the tables. To transfer money to another
    player, please use the 'Transfer Funds' option found in the 'Requests'
    menu
    of the pokerstars program.

    We would appreciate an explanation for this situation as well as
    clarification of your relationship to '***'.

    Also, we now require that you complete the verification form below, and

    send it back along with all the information requested therein.

    Your account has been disabled until the situation is fully resolved.

    Thank you for your cooperation.

    Regards,

    Gian
    PokerStars Security

    __________________________________________________ ___________________

    POKERSTARS VERIFICATION FORM
    __________________________________________________ ___________________

    1. Please complete the following information:

    ______________________________________________
    PokerStars User ID

    ______________________________________________
    Full Name

    ______________________________________________
    Mailing Address

    ______________________________________________
    Phone Number

    ______________________________________________
    Email Address

    -----------------------------------------------------------------------

    2. I enclose the following information to support this application:

    a) A clear photocopy of my driver's license or other photo
    ID (front and back).

    b) A clear photocopy of my most recent utility bill
    (phone, gas, water etc.) showing my name, address and
    statement date.

    c) Bank Routing and Account Number______________________

    d) A clear photocopy of my most recent
    statement for bank account listed above showing my name
    address, and statement date.

    -----------------------------------------------------------------------

    3. By signing and submitting this form along with the accompanying
    documentation, I am fully acknowledging and verifying the following:

    a) The above details are valid and I am the owner of this
    PokerStars account.

    b) I have authorized all transactions processed using my
    Bank account and/or accounts listed above initiated
    from my PokerStars account.

    c) I will honor all transactions made with the above
    Bank account and/or account(s).

    -----------------------------------------------------------------------

    ______________________________________________
    Signature

    ______________________________________________
    Date

    Please scan this form and the requested documentation and send to
    security@pokerstars.com or fax to:

    PokerStars
    Attn: Security Department
    Fax: 1-800-631-9050 - Toll free for US & Canada
    +506-2295-6860 - All other countries

    __________________________________________________ ___________________

    My friend made a withdrawl request immediatly after the game, so I'm guessing he will not recieve it untill its resolved....OR is the check mailed automatically when he makes the request? They didn't notice / disable the accounts untill the day after. I know that this is going to take some time to sort out with their security staff, but I just want to make sure I either get my money back, or my friend recieves his check.
  2. DaddyP DaddyP is offline

    United States

    Posts: 1,013
    Joined: Apr 08

    May 19th, 2008 (5/19/2008 9:23pm) in reply to outgunned1

    not good
  3. outgunned1 outgunned1 is offline

    Pompano Beach, FL
    United States

    Posts: 307
    Joined: May 06

    May 19th, 2008 (5/19/2008 9:26pm) in reply to DaddyP

    is this routine?
    Thread Starter
  4. DaddyP DaddyP is offline

    United States

    Posts: 1,013
    Joined: Apr 08

    May 19th, 2008 (5/19/2008 9:27pm) in reply to outgunned1

    yah....you are lucky they don't suspend you.
  5. outgunned1 outgunned1 is offline

    Pompano Beach, FL
    United States

    Posts: 307
    Joined: May 06

    May 19th, 2008 (5/19/2008 9:28pm) in reply to DaddyP

    they disabled both of our accounts. But there was no collusion at all and we ended up playing a game after I sent him the money so it's not like we were cheating.
    Thread Starter
  6. DDBeave DDBeave is offline

    Clarkston, MI
    United States

    Posts: 151
    Joined: Feb 07

    May 19th, 2008 (5/19/2008 9:32pm) in reply to DaddyP

    This is S.O.P from stars here. once u give them the info and tell them the story and they verify everything they will probaly just give u a warning and tell you to use the tranfer feature.

    Stars support is top notch and after a few days everything should be back to normal
  7. outgunned1 outgunned1 is offline

    Pompano Beach, FL
    United States

    Posts: 307
    Joined: May 06

    May 19th, 2008 (5/19/2008 9:37pm) in reply to DDBeave

    ok because I am very concerned that they will just lock out the accounts and I / my friend will lose 2k. We can both verify our identities, but why do they want all this sensitive information, like my bank statements and utilities? Is that normal? Wouldn't a copy of my id and maybe a phone bill be enough?
    Thread Starter
  8. OSUBucks42 OSUBucks42 is offline

    North Royalton, OH
    United States

    Posts: 2,159
    Joined: Mar 06

    May 19th, 2008 (5/19/2008 9:41pm) in reply to outgunned1

    stars just wants that to verify that it actually was you playing your account and dumping to your friend. they are not going to steal your identity. just send it in and you should be fine, i would imagine. big mistake by the way, which i am sure you know now.
  9. sirswish6 sirswish6 is offline i mean super business

    Palatine, IL
    United States

    Posts: 2,854
    Joined: Apr 07

    May 19th, 2008 (5/19/2008 10:26pm) in reply to outgunned1

    so, ur telling us you've been a p5s member for 2 years and u didnt know u could transfer money on stars?
    145 
  10. hicakipe hicakipe is offline

    Glendale, CA
    United States

    Posts: 143
    Joined: Feb 07

    May 19th, 2008 (5/19/2008 11:31pm) in reply to outgunned1

    What stars really wants to be sure of is that you didn't obtain or deposit money fraudulently (e.g., credit card fraud or by hacking someone's account) and are now offloading the money to a friend.
  11. computerb computerb is offline

    Nashville, TN
    United States

    Posts: 10,169
    Joined: Mar 06

    May 19th, 2008 (5/19/2008 11:38pm) in reply to hicakipe

    After you have proved who you both are you will be able to contine along blissfully. You do understand that this is how hackers/scammers work don't you? If I hack your account and dump your funds to my buddy, he can then cash out all your monies and we get away scott free if it wern't for these rules.
Reply to Thread