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Hey guys,
So I recently won 2 tournaments on Full Tilt after running like crap all year long and it looks like they are investigating me for using an illegal software program.
The only thing I use while playing is Poker Tracker, and I assumed this is not illegal to use while playing.
Should I be concerned or is this standard practice after winning 2 tourneys?
Did anyone else ever get this type of e-mail and how long does it take to clear up?
Maybe FTPDoug can help answer this.
Here is the e-mail I got this morning:
Hello (insert name here),
Please be advised that <span id="lw_1229615997_0">Full Tilt</span> Security has temporarily suspended your Full Tilt Poker account, pending a full review.
Automated systems have discovered indicators of possible account misuse, which violates the Full Tilt Poker Site Terms and End User License Agreement.
Specifically, your account is under investigation for the use of prohibited software. Please see the information below regarding our policies on prohibited programs:
<span id="lw_1229615997_1">http://www.fulltiltpoker.com/prohibited_programs</span>
More information on prohibited programs can be found in the Full Tilt Poker Site Terms and EULA:
<span id="lw_1229615997_2">http://www.fulltiltpoker.com/site-terms</span>
<span id="lw_1229615997_3">http://www.fulltiltpoker.com/end_user_license_agreement</span>
To be clear, players on Full Tilt Poker must make their own decisions, without advice or support from software programs or algorithms. Full Tilt Poker exercises a zero-tolerance policy on the use these prohibited programs. Using such software is grounds for immediate closure of the account and forfeiture of account funds. (100% of confiscated funds are distributed back to the victims of the cheating).
1. The following types of programs are not acceptable under any circumstances:
? Automated poker-playing programs capable of participating in online <span id="lw_1229615997_4">poker games</span>
? Shared hand history databases, including subscription services, and the exchange of personal databases
2. The following types of programs are not permitted during play:
? Programs that make recommendations on what to do in the current hand (e.g. fold, call, raise)
? Programs that provide assistance in making poker decisions and confer an unfair advantage over opponents
3. The following types of programs may not be allowed during play, depending on their specific use:
? Subscription services that provide extra information about opponents, such as tournament histories and statistics
? Programs that could be used for collusion between players
? Programs that provide or assist in table selection
? Poker calculators that compute <span id="lw_1229615997_5">poker probabilities</span> or hand values
? Other programs that confer an unfair advantage to the user
4. Notwithstanding the above, the following types of programs are currently permitted:
? Database programs for the analysis of personal hand histories (i.e. hands in which the player is dealt cards)
? Programs that display statistical information taken from the player's personal hand histories
? Programs that assist in learning the skills of poker, provided that they are not used during play
Full Tilt Poker is committed to maintaining the fairest poker games available anywhere. We do not permit or condone any conduct that could diminish the integrity of our games. Misuse of such programs can result in a permanent loss of playing privileges, and possible forfeiture of account funds, depending on the severity of the offense.
No action is required by you at this time. However, if you know of any specific reason why these indicators may have been reached in error, please contact <span id="lw_1229615997_6">security@fulltiltpoker.com</span>.
You will be informed of the results of the review when it is complete. We understand your desire to have this matter resolved quickly, but please understand that investigations require extensive data collection, analysis, and the cooperation of various other parties, all of which affect the amount of time required.
Thank you for your patience while this required review is conducted.
Regards,
Erika
Security
Full Tilt Poker
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at Full Tilt Poker
---------------------------------------------------------------------- -
What other program or scripting tool did you use?
They saw something or you wouldn't have gotten this email and been locked out. People win 2 tourneys all the time. -
PT3 with HUD is the only thing I use!
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Several years ago Pacific Poker locked up my account for a week or so and accused me of cheating. Shortly afterwards they realized they were wrong and unlocked my account without any sort of apology. I expect crap like that from shady sites like Pacific but not from Tilt. If you didn't do anything wrong then their investigation should reveal it, so don't sweat it.
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So, does this mean Full Tilt is aware of software that can make you see holecards, or manipulate the shuffle??? I really don't see other reasons to investigate you after winning 2 tournies...
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it's happening to a lot of people, pokerhound users too.
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If I was able to see hole cards, I would be playing $26 - $50 tourneys and playing 1/2NL.????
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Notice they dont ever review your accounts if you lose 1000 MTT's in a year and dont win even if your running the same programs.. But god forbid someone actually wins something and there has to be an investigation.
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I suppose the solution is just not to win. Just playin, if you have nothing to hide I am sure they will do their investigation and let you get back to playing. GL.
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yeah this has happened to alot of players. this is the way ftp does investigations.......close about 1000 accts. to prolly catch 4 cheaters. my brothers been locked out for 5 days no reply or anything. they have a post at the "other site." http://forumserver.twoplustwo.com/28...nt-log-365575/
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People, you should be worried about this.... YES, it has happened to all "POKERHOUND" users, which is not my concern....my concern is that once Full-Tilt say that a program is OK to use, then decide to say it isnt without any warning! IS TOTALLY WRONG....pokerstars banned the ICM calc in pokerhound but gave all users a 2mth grace and the programmer to come up with an option that Stars would be happy with, and as it turned out, the new program is approved by Stars...but Full-Tilt has gone and ban all accounts and taken funds without warning......
These sites have everyone by the nuts and there is nothing you can do about it. What if Full-Tilt, Stars decided one day that HEM or PT3 was ilegall and insta close accounts and funds......amazing....
For more information go to www.insight-pokerhound.com and there is a thread there.
http://www.websitetoolbox.com/mb/pok...d?forum=132230
email from Full-Tilt
Final correspondence from Full Tilt. If any one has money on that site, I strongly recommend withdrawing it.
In short, Full Tilt gave no prior warning, they cancelled my account, and they confiscated my funds. They did it after three years of affiliation with Full Tilt, approval by Full Tilt of PokerHound, and three years of collecting rake from my considerable amount of play on their site.
-----------------------------------------
Hello,
Note: The only NEW rule of yours that my software breaks is ICM calculations and maybe the linguistic rendering of simple Pot-Odds and simple Push/Fold advice. Full Tilt previously had no issue with ICM calculators, Pot Odds Calculators, or simple Push/Fold calculators.
When Stars changed their ICM rules, they contacted me, granted a grace period to my clients, and worked with me to approve a special non-ICM version for Stars usage.
You, on the other-hand, have confiscated the money I had deposited. Froze the accounts of several customers. Slandered my name and business. AND Done all of it without any prior notice.
Good Job Full Tilt. If you were in Canada, I'd phone the police.
John
-----Original Message-----
From: Full Tilt Poker - Security [mailto:security@fulltiltpoker.com]
Sent: Thursday, December 18, 2008 4:25 AM
To: PokerHound
Subject: RE: Can't Login To account (KMM9478277I15977L0KM)
Hello John,
Thank you for your response and sending us your explanation.
Please understand , that the program you have been offering to other players is prohibited on Full Tilt Poker site .
Please, see the information below regarding our policies on prohibited programs:
<A target="_blank" rel="nofollow" href="http://www.fulltiltpoker.com/prohibited_programs" ><A target="_blank" rel="nofollow" href="http://www.fulltiltpoker.com/prohibited_programs" >http://www.fulltiltpoker.com/prohibited_programs</A></A>
More information on prohibited programs can be found in the Full Tilt Poker Site Terms and EULA:
<A target="_blank" rel="nofollow" href="http://www.fulltiltpoker.com/site-terms" ><A target="_blank" rel="nofollow" href="http://www.fulltiltpoker.com/site-terms" >http://www.fulltiltpoker.com/site-terms</A></A>
<A target="_blank" rel="nofollow" href="http://www.fulltiltpoker.com/end_user_license_agreement" ><A target="_blank" rel="nofollow" href="http://www.fulltiltpoker.com/end_user_license_agreement" >http://www.fulltiltpoker.com/end_user_license_agreement</A></A>
To be clear, players on Full Tilt Poker must make their own decisions, without advice or support from software programs or algorithms. Full Tilt Poker exercises a zero-tolerance policy on the use these prohibited programs. Using such software is grounds for immediate closure of the account and forfeiture of account funds. (100% of confiscated funds are distributed back to the victims of the cheating).
1. The following types of programs are not acceptable under any circumstances:
? Automated poker-playing programs capable of participating in online poker games
? Shared hand history databases, including subscription services, and the exchange of personal databases
2. The following types of programs are not permitted during play:
? Programs that make recommendations on what to do in the current hand (e.g. fold, call, raise)
? Programs that provide assistance in making poker decisions and confer an unfair advantage over opponents
3. The following types of programs may not be allowed during play, depending on their specific use:
? Subscription services that provide extra information about opponents, such as tournament histories and statistics
? Programs that could be used for collusion between players
? Programs that provide or assist in table selection
? Poker calculators that compute poker probabilities or hand values
? Other programs that confer an unfair advantage to the user
4. Notwithstanding the above, the following types of programs are currently permitted:
? Database programs for the analysis of personal hand histories (i.e. hands in which the player is dealt cards)
? Programs that display statistical information taken from the player's personal hand histories
? Programs that assist in learning the skills of poker, provided that they are not used during play
Full Tilt Poker is committed to maintaining the fairest poker games available anywhere. We do not permit or condone any conduct that could diminish the integrity of our games. Misuse of such programs can result in a permanent loss of playing privileges, and possible forfeiture of account funds, depending on the severity of the offense.
Your Full Tilt Poker account is permanently closed and please note that Full Tilt Poker management decisions are final in all matters.
Regards,
Erika
Security
Full Tilt Poker
-------------
Hello,
I am receiving emails from customers in which you accuse me of "fraudulent activity"
I have never been involved in any fraudulent activity. My company, not only develops and supports PokerHound, but also performs contract software development and project management for corporate clients. My company always follows the highest ethical standards.
Your accusations amount to slander. I request that they cease immediately. If they do not, I will be seeking compensation for damage to my company's reputation.
Regards,
John Brown
----------------------------
Hello,
1. My website sells a product called PokerHound . It is an advanced statistical Tracking program. My website also provides a forum for product and Poker related discussion.
2. Players have sent me funds for the following purposes:
a. To purchase PokerHound
b. To provide support for services such as personalized Technical support and Forum usage.
c. To provide VIP contributions because they are happy with the product and Forum services.
3. PokerHound does not use data other than what the user personally collects. It in fact has an option the user can check to exclude FT .tmp hand history files.
4. I have no relation to the players that have sent me funds other than as stated in #2 above.
My question: What is this all about. I have been selling PokerHound with Full Tilt's approval and as an affiliate since 2006. Why have you suddenly decided to suspend my account and everyone that has sent me funds in the past? I do not believe that you can legally take such an action.
I am being bombarded with emails from folks blaming me for their accounts being suspended. I will consult with my lawyer and take legal action, if this issue is not resolved immediately.
Regards,
John Brown
-----Original Message-----
From: Full Tilt Poker - Security [mailto:security@fulltiltpoker.com]
Sent: Wednesday, December 17, 2008 5:53 AM
To: PokerHound
Subject: Re: Can't Login To account (KMM9462143I15977L0KM)
Hello John.
Thank you for contacting Full Tilt Poker.
Please be advised that Full Tilt Security has temporarily suspended your Full Tilt Poker account, pending a full review.
In order to speed up this investigation process, please send us your response to the following questions:
1) what is the purpose of your website ( describe it please ) ?
2) what is your relation to the players you have received P2P transactions and reason they have been sending you funds?
You will be informed of the results of the review when it is complete. We understand your desire to have this matter resolved quickly, but please understand that investigations require extensive data collection, analysis, and the cooperation of various other parties, all of which affect the amount of time required.
Thank you for your patience while this required review is conducted.
Regards,
Erika
Security
Full Tilt Poker
and as Full-Tilt says "decisions are final in all matters"
Good luck at the tables. -
stop cheating
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anybody using a push / fold calc in a turbo sng or tournie SHOULD be banned but with that said when full tilt disabled my account for security reasons and ignored my emails for 5 days I waited them out then withdrew all my funds. Once the check cleared I told them to F off forever. You should as well.
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This is you answer!!!!!!!!!
Originally Posted by akcbr954
yeah this has happened to alot of players. this is the way ftp does investigations.......close about 1000 accts. to prolly catch 4 cheaters. my brothers been locked out for 5 days no reply or anything. they have a post at the "other site." http://forumserver.twoplustwo.com/28...nt-log-365575/
I read the 10 page of thread on 2+2 and this has happened to alot of players. They will review your account which takes a few days and after they reviewed they will enable your account.
I wondered why I have been banking HUGE on Full Tilt Poker this week. This explains it "Alot of sharks got moved to the timeout tank" -
well done, i totally agree with you...and i didnt have any money on Full-tilt and i havent played there in over 3mths....
Originally Posted by NearLive
anybody using a push / fold calc in a turbo sng or tournie SHOULD be banned but with that said when full tilt disabled my account for security reasons and ignored my emails for 5 days I waited them out then withdrew all my funds. Once the check cleared I told them to F off forever. You should as well.
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they should ban the software but not keep the money or close the accounts/
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IMO I want the sites to ban any helping software, even sharkscope can give someone insight into other players skills that I think they should have to accumulate on their own. ANything with a HUD that gives advice as to call raise fold is basically automated ghosting, and shoudln't be allowed. However, it is unfair to allow something for a period and then without warning decide to ban it and any players who are using it. Of course they'll stick to their "it's your responsibility to read the ToC every 5 minutes to see if there are any changes" crap so a lot of people will get screwed. Honestly FTP could put in their ToC that no player is allowed to play more than 1 table at a time and breaching that can result in ban and confiscation and noone would read it before they start up a session and bam, banhammer. Obviously they woudlnt do this since it would force them to ban most of the players but you get my drift. They can do anything and noone can stop them, best thing to do is err on the side of caution with them and if they ban certain software aids then be safe and just dont use any.
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Yes it was. If Full Tilt has the absolute right to make final decisions, and you agreed to that when you singed up, and they say that you are cheating with your software....ergo. you are cheating. Stop cheating and you will be ok.
OK cheater? -
this may sound paranoid but based on this thread, who knows....
any problem with OPR??? -
are you talking to me rfohrenbach ? yes i do play after i work.
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pokertracker 3 has the option to scan tables for the most profitable table, which according to the email you posted, is against their TOS. i think all tracker programs should be banned imo
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lol you are such a dumbass it aint funny, how have i cheated? read all the thread u idiot, or go fucking home.....its a software program that was designed with FULL consultation with FULL-TILT and they said its no problem.....that was 4YEARS ago moron.....now all of sudden its not OK to use....(NO PROBLEM) just let us know via email and we will stop using it....simple....
Originally Posted by darthsikle
Yes it was. If Full Tilt has the absolute right to make final decisions, and you agreed to that when you singed up, and they say that you are cheating with your software....ergo. you are cheating. Stop cheating and you will be ok.
OK cheater?
so where is the CHEATING happening....idiot??????? -
Dude calm down you're probably getting this guy a reason to jerkoff because he pissed someone off on an online forum. He prob has his action figures lined up with his inhaler waiting for another responce.
Originally Posted by SeRvE_VolleY
lol you are such a dumbass it aint funny, how have i cheated? read all the thread u idiot, or go fucking home.....its a software program that was designed with FULL consultation with FULL-TILT and they said its no problem.....that was 4YEARS ago moron.....now all of sudden its not OK to use....(NO PROBLEM) just let us know via email and we will stop using it....simple....Originally Posted by darthsikle
Yes it was. If Full Tilt has the absolute right to make final decisions, and you agreed to that when you singed up, and they say that you are cheating with your software....ergo. you are cheating. Stop cheating and you will be ok.
OK cheater?
so where is the CHEATING happening....idiot???????
Seriously this guy is obv a fkn dueche bag and I hope his account gets banned soon. Mine got banned and I think I tested that software once, didn't like it, never used it again but haven't deleated it either.... so yeah fuck full tilt. Lets form a group and gang up on this site unless we are granted settlement.
For all the haters who are obv going to post something dumb like I'm really going to read your BS just skip it and think about if this happened to you dirtbags.
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