Earlier this week I signed up for UltimateBet's SmackDown 7 heads-up Challenge. It's a $500+30 64-player tourney that lasts 5 weeks, and I figured I'd give it a shot. The tourney started on Saturday Feb 16th, and I got an email the night before reminding me to log in before the tourney seated everyone. It also said if I change my mind and decide I can't play the tourney, I can unregister up until 30 minutes before the tourney starts and I'll be refunded.

For several reasons, I decided to unregister from this tourney. It was 12 hours before the scheduled start and I hit the unregister button, but my account was not refunded. At that moment I noticed the lobby for the $500+30 SmackDown tourney had said it was a freeroll, and the buy-in was $0. Now I am upset for unregisterring, and I can't re-register because the software says the tourney is closed, and the player who I was supposed to play is at the table by himself now.

I now fear I may lose my $530 and not be allowed to play in the tourney. After a few frantic emails and IM's, I messaged KrazyKanuck on p5's in the hopes he could get me some help from UB.

The tourney was approaching, and no responses from ultimateBet to my repeated emails marked "*** URGENT" and I was losing hope. Then just 10 minutes before the scheduled start of the tourney, my phone rings and it's KrazyKanuck!!! After I explained my problem he put me on hold, and I can only imagine he was talking to support to help make sure I got my $530 buy-in back. Less than 1 minute passes and he tells me support has refunded the money back to my account!

So KK helped me just in the nick of time - I didn't want the tourney to start and have to resolve this issue after the fact.

Thanks for all your help KrazyKanuck - I'm glad I rememberred you're a UB pro!
It's important to note that KK doesn't have any idea who I am, and he was nice enough to go out of his way and make a phone call to help a fellow UB player out when I really needed some help. It's nice to know that KrazyKanuck was there to help me out.

Jim "BreakRibs" Kilarjian

ub still sucks balls helen lmu

he has done this for me a couple of times as well, and doesn't really know me from a bar of soap.

KK is a top bloke.

kk has helped me several times as well..hes a great guy

KK deserves a raise.

I'll agree with that. KK was kind enough to help me out with a problem about 3 years ago...and we have been good freinds ever since. he is one classy guy and one of UB's best assets!!

That is awesome customer support. That is something I have learned, you are nothing without your support staff. Thanks KK for helping out a fellow member, that was really cool

Lots of us read posts by frustrated people. But how many of us immediately shoot an PM to a person who is barely an acquaintance, offer immediate & beneficial help, share contact information, and say, "feel free to email me any time." I haven�t, but KK has. Say what you want about UB & dis whomever you want. But, I really appreciate this guy.

KK is extremely helpful and always has been....huge asset to UB. As far as CS goes, I think we have reason to be optimistic there as well. It's going to take time to fix the mess that exists now, and I think the first step is that the people newly in charge there are actually aware of this AND empowered to fix it. The next step is going to take a while, and that's to actually make it happen....and then it's going to take a really long time for all the people who have given up on the site to come back. But at the very least, the ball is rolling now....it makes me optimistic that things will look better down the road

agreed
Imagine if their support could actually help

The site is a joke

It's nice to see a blog like this commending an ambassador of <SPAN class=mark id=misspell-0>UB</SPAN>, in this case Jim aka <SPAN class=mark id=misspell-1>KK</SPAN>; while the CS has been weak in the past I believe <SPAN class=mark id=misspell-2>UB</SPAN> is really trying to bring it up to speed! It has been these guys (<SPAN class=mark id=misspell-3>UB</SPAN> Pros) who have really stepped up to the plate to resolve issues for the players as these transitions take place on <SPAN class=mark id=misspell-4>UB</SPAN>.

<SPAN class=mark id=misspell-5>UB</SPAN> continues to get better everyday from the efforts of management, players and most importantly the <SPAN class=mark id=misspell-7>UB</SPAN> Pros.

<SPAN class=mark id=misspell-8>KK</SPAN> has been there for me on more than one occasion and I can't say thank you enough!

Keep up the good work bud!

<SPAN class=mark id=misspell-10>DashAlert</SPAN>

Not only is KK an awesome ambassador, he's a good person, and a great friend. Keep up the good work bud!!!

KK and the rest of the UB pros are nothing but class acts. Say what you want about UB and their shitty support (I can't argue with you there) but the pros who represent the site really bust their asses trying to help the common folk. KK, Debo, Shawn and H0 all go above and beyond the call of their job description and its a fuckin shame that the people behind the scenes at UB do not put the same amount of effort into helping the customers as these peeps do. Don't forget that when KK or one of the other ambasadors helps you, it's not required of them, they are doing it because they want to help you, like I said bash UB support and the site all you want but remember that no matter how questionable some of the decisions the site makes, there are still people who are breaking their backs to try to make UB a respectable place to play.

KK has been a great ambassador for UB for a long time. He always go's to bat for the players and trys make the site better. It is a shame that they just don't listen. Keep up the good work KK they will wake up sooner or later,

KrazyKanuck, P0ker H0, Debo34, Shawn Rice, and even Annie Duke and Phil Hellmuth are all great. The ambassadors have all helped me out at one point in time on UB and all 6 of the above players have taken time out of their schedules to play in my private tournaments. UB has had some issues, but the core community of players is rock solid.