Nothing winning round 1 and having to play it again -or- late reg'ing and sitting vs a guy with 6,000... Congrats UB wp again!

just talked to ub support and apparently they're gonna cancel the tourney and refund everyone's buy in

this convo with support is really really good, btw

LOL
such a stupid fucking site
try explaining this to support and they will level the fuck out of u till u jus dont care anymore

I got my 1k HU UBOC refunded too because of an error on their side

<span>ANNIEDUKE: and everyone is getting reimbursed </span>

ANNIEDUKE: they are killing the tourney

<span>
</span>

<title>Chat Window</title>
<table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td dir="ltr"><span><span></span></span><span><span>Welcome! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 6 seconds. Thank you for waiting. </span></span>
<span><span></span></span><span><span>You are now chatting with 'Allen'</span></span>
<span><span>Mike: </span></span><span><span>allen</span></span>
<span><span>Allen: </span></span><span><span>Thank you for contacting our Support Department, this is Allen, how may I help you?</span></span>
<span><span>Mike: </span></span><span><span>i just registered for the 1k hu</span></span>
<span><span>Mike: </span></span><span><span>and it seated me with someone that has 6k chips that already won their first match</span></span>
<span><span>Mike: </span></span><span><span>and i have 3k chips</span></span>
<span><span>Mike: </span></span><span><span>this is ridiculous</span></span>
<span><span>Allen: </span></span><span><span>One moment </span></span>
<span><span>Allen: </span></span><span><span>You are not playing right?</span></span>
<span><span>Mike: </span></span><span><span>we're playing</span></span>
<span><span>Mike: </span></span><span><span>he has 6k to my 3k though</span></span>
<span><span>Mike: </span></span><span><span>we're playing slow</span></span>
<span><span>Mike: </span></span><span><span>we dont' know what else to do</span></span>
<span><span>Allen: </span></span><span><span>Let me review something</span></span>
<span><span>Mike: </span></span><span><span>i mean</span></span>
<span><span>Mike: </span></span><span><span>should i keep playing him?</span></span>
<span><span>Mike: </span></span><span><span>or what</span></span>
<span><span>Mike: </span></span><span><span>like</span></span>
<span><span>Mike: </span></span><span><span>i want my money back, this is ridiculous</span></span>
<span><span>Allen: </span></span><span><span>Let me review the tourney </span></span>
<span><span>Allen: </span></span><span><span>Allow me a moment </span></span>
<span><span>Mike: </span></span><span><span>and furthermore, there's a popup that says 'you're been randomly selected to receive a first round bye'</span></span>
<span><span>Allen: </span></span><span><span>One moment </span></span>
<span><span>Mike: </span></span><span><span>which i clearly don't have...but the popup is preventing me from seeing the flop/turn/river</span></span>
<span><span>Allen: </span></span><span><span>Correct I can see that </span></span>
<span><span>Allen: </span></span><span><span>Ok</span></span>
<span><span>Allen: </span></span><span><span>Yes there seems to be an error with the tourney settings </span></span>
<span><span>Mike: </span></span><span><span>lol clearly</span></span>
<span><span>Allen: </span></span><span><span>We are working to fix this soon </span></span>
<span><span>Mike: </span></span><span><span>um</span></span>
<span><span>Mike: </span></span><span><span>well what should i do in the mean time, just keep playing?</span></span>
<span><span>Mike: </span></span><span><span>like, this is ridiculously unfair that i have to beat him when he has twice the chips i have</span></span>
<span><span>Allen: </span></span><span><span>We understand that is not fair </span></span>
<span><span>Allen: </span></span><span><span>Kindly note that this was an error that it is completely out of our hands</span></span>
<span><span>Mike: </span></span><span><span>what</span></span>
<span><span>Mike: </span></span><span><span>you run the tourneys</span></span>
<span><span>Mike: </span></span><span><span>how is it out of your hands?</span></span>
<span><span>Allen: </span></span><span><span>since the problem is a technical </span></span>
<span><span>Mike: </span></span><span><span>ok</span></span>
<span><span>Mike: </span></span><span><span>i understand that</span></span>
<span><span>Allen: </span></span><span><span>rest assured that we are 100% responsible for this matter </span></span>
<span><span>Allen: </span></span><span><span>Is there anything else I can do for you?</span></span>
<span><span>Mike: </span></span><span><span>um</span></span>
<span><span>Mike: </span></span><span><span>you didn't do anything</span></span>
<span><span>Mike: </span></span><span><span>what's going on with this tournament?</span></span>
<span><span>Mike: </span></span><span><span>i want my money back, this is ridiculous</span></span>
<span><span>Allen: </span></span><span><span>Ok</span></span>
<span><span>Allen: </span></span><span><span>During the next few hours we are going to refund the buy in </span></span>
<span><span>Mike: </span></span><span><span>ok thank you very much</span></span>
<span><span>Mike: </span></span><span><span>so the tourney is just going to continue like this?</span></span>
<span><span>Allen: </span></span><span><span>I'm sorry for the delay. I'll be right with you.</span></span>
<span><span>Allen: </span></span><span><span>The tourney will be cancelled </span></span>
<span><span>Mike: </span></span><span><span>ok so i shoudln't even bother playing?</span></span>
<span><span>Mike: </span></span><span><span>what about the people that already played and beat their first round person...the guy i'm playing was asking</span></span>
<span><span>Mike: </span></span><span><span>like they just get screwed now?</span></span>
<span><span>Allen: </span></span><span><span>Every player will be receiving the buy in refund </span></span>
<span><span>Allen: </span></span><span><span>if you like you can stop playing </span></span>
<span><span>Mike: </span></span><span><span>lol</span></span>
<span><span>Mike: </span></span><span><span>what about the people that played and lost already?</span></span>
<span><span>Mike: </span></span><span><span>this seems ridiculous</span></span>
<span><span>Mike: </span></span><span><span>don't you realize how unfair this is to so many players in this tourney?</span></span>
<span><span>Allen: </span></span><span><span>I will be right with you.</span></span>
<span><span>Allen: </span></span><span><span>Thank you for waiting. I'll be with you in just a moment.</span></span>
<span><span>Allen: </span></span><span><span>Yes all the round bye 2 should started with 6K in chips </span></span>
<span><span>Mike: </span></span><span><span>what?</span></span>
<span><span>Allen: </span></span><span><span>That is why we are going to cancelled the tourney and all the players are going to receive the buy in back </span></span>
<span><span>Allen: </span></span><span><span>Rest assured that within the next few hours we are going to make the proper refunds </span></span>
<span><span>Mike: </span></span><span><span>do you realize how unfair it is to cancel the tourney, when people have already won their first round matches</span></span>
<span><span>Allen: </span></span><span><span>that does not matter </span></span>
<span><span>Mike: </span></span><span><span>and what about the people that lost, they're gonna get their money back now?</span></span>
<span><span>Allen: </span></span><span><span>As you said we need to be fair </span></span>
<span><span>Allen: </span></span><span><span>Yes</span></span>
<span><span>Mike: </span></span><span><span>that does not seem fair</span></span>
<span><span>Allen: </span></span><span><span>All the players registered </span></span>
<span><span>Mike: </span></span><span><span>to the people that rightfully won their first round match</span></span>
<span><span>Allen: </span></span><span><span>is the most fair </span></span>
<span><span>Allen: </span></span><span><span>Since the tourney had the incorrect settings from the beginning </span></span>
<span><span>Mike: </span></span><span><span>lol</span></span>
<span><span>Mike: </span></span><span><span>i swear, the people running this site never cease to amaze me</span></span>
<span><span>Mike: </span></span><span><span>and no, allen, that is not a complement</span></span>
<span><span>Mike: </span></span><span><span>thanks for your help allen</span></span>
<span><span>Allen: </span></span><span><span>I'm sorry for the delay. I'll be right with you.</span></span>
<span><span>Mike: </span></span><span><span>take your time allen</span></span>
<span><span>Mike: </span></span><span><span>i'm not very busy right now, it's only sunday</span></span>
<span><span>Allen: </span></span><span><span>Thank you for waiting. I'll be with you in just a moment.</span></span>
<span><span>Allen: </span></span><span><span>I will be right with you.</span></span>
<span><span>Allen: </span></span><span><span>Thank you for waiting. I'll be with you in just a moment.</span></span>

</td></tr></tbody></table>

yay i get the 1 k back ! sweet im less tilted now

Damn gags, U really owned that convo. Sticking up to the people that have already busted too. Well done!

if they seriously only give me 1050$ after winning 2 hu matches and tilting the fuck out of me at the start of a sunday, i'm taking UB off my computer

 

Originally Posted by benvo123

no its great! (not biased cuz i busted first round :))  and they better refund those who busted! what are they gonna do, just pocket the money?

uh distribute it to the people that actually won the fair 1st round matches?

 

Originally Posted by benvo123

wouldnt really be fair cuz some people started their first match as a significant dog (chip wise)

those who played a fair match and won, and those players who won a fair match and lost, should be refunded separately... simple. so i played a fair match i should get 2k and the loser should not

i retract my objection to this tho so benvo can get paid... that fish :)

 

Originally Posted by PiKappRaider

those who played a fair match and won, and those players who won a fair match and lost, should be refunded separately... simple. so i played a fair match i should get 2k and the loser should not

i retract my objection to this tho so benvo can get paid... that fish :)

i ran 2 pairs into a set man! thats doesnt seem fair to me...

has anyone besides believer82 been refunded?

 

Originally Posted by p0cket00

has anyone besides believer82 been refunded?

he didnt' say he got it yet...just was happy he would eventually get it. i didn't receive a refund yet either, btw