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My account has been hacked and Full Tilt won't act

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  1. 7CardRyon 7CardRyon is offline

    Portland, OR
    United States

    Posts: 135
    Joined: Jul 08

    Sep 25th, 2009 (9/25/2009 6:09pm)

    About a month ago now, I tried logging into my Full Tilt account and could not do so. Naturally concerned about this I went to my email and discovered one from Full Tilt stating that I had asked for an email change of address. I did not. Therefore, someone hacked into my account and changed the password and tried changing the the email address so I would have no way of reaccessing my account.
    To verify that I was me, they asked me to send them a bunch of information to confirm my identity: passport, drivers license, billing statements. All of these thing were sent to them, yet now, they will not even respond to me. I have sent 4 other emails asking wtf is going on, still no response.
    Wtf can/should I do about this?
     
  2. RaidenRadio RaidenRadio is offline

    Millsboro, DE
    United States

    Posts: 5,023
    Joined: Apr 07

    Sep 25th, 2009 (9/25/2009 6:12pm) in reply to 7CardRyon

    That must've sucked, but it sounds like you're fucked.
  3. bassmaster bassmaster is offline SCAMMER - DO NOT TRADE

    Thailand

    Posts: 2,027
    Joined: Jan 07

    Sep 25th, 2009 (9/25/2009 6:19pm) in reply to 7CardRyon

    Just keep emailing them daily and demand to speak with a supervisor.

    that sucks
  4. ImaBustYou ImaBustYou is offline

    Milwaukee, WI
    United States

    Posts: 1,794
    Joined: Sep 07

    Sep 25th, 2009 (9/25/2009 6:24pm) in reply to bassmaster

    and tell them you posted this on P5's forum! Explain that you have been hacked.
    maybe try to get a phone number
  5. ee ray sem ee ray sem is offline

    Burlington
    Canada

    Posts: 121
    Joined: Feb 09

    Sep 25th, 2009 (9/25/2009 6:48pm) in reply to 7CardRyon

    Obv it is to late and that really sux, but doesn't this security seem backwards? All the A**shole hack needed to do was get your password and and he/she is off to the races. You on the other hand have to jump through all these hoops and take all this time just to prove you are you. And after that what happens? You find out your account was emptied 4 weeks ago? WTF? That is not right. It should be more difficult for someone to change important info like password/email...etc. I mean if I want to change things on my yahoo e-mail account I have to answer personel questions, how hard would it be for FTP to add this security feature?
  6. xxd33pxx xxd33pxx is offline

    Posts: 589
    Joined: Apr 06

    Sep 25th, 2009 (9/25/2009 7:14pm) in reply to 7CardRyon

     
    Originally Posted by 7CardRyon View Post

    About a month ago now, I tried logging into my Full Tilt account and could not do so. Naturally concerned about this I went to my email and discovered one from Full Tilt stating that I had asked for an email change of address. I did not. Therefore, someone hacked into my account and changed the password and tried changing the the email address so I would have no way of reaccessing my account.
    To verify that I was me, they asked me to send them a bunch of information to confirm my identity: passport, drivers license, billing statements. All of these thing were sent to them, yet now, they will not even respond to me. I have sent 4 other emails asking wtf is going on, still no response.
    Wtf can/should I do about this?

    FTP support to a T.:( sry to hear dude hope it gets resolved.
    1
  7. Moonlight Graham Moonlight Graham is online now

    PA
    United States

    Posts: 6,443
    Joined: Mar 09

    Sep 25th, 2009 (9/25/2009 7:17pm) in reply to 7CardRyon

    well hopefully they locked your account as soon as you sent the first email.

    they lose all mail and faxes, ALWAYS!

    scan all the documents, and attach them to an email. This will work. You'll be back on in a couple days.
  8. 7CardRyon 7CardRyon is offline

    Portland, OR
    United States

    Posts: 135
    Joined: Jul 08

    Oct 4th, 2009 (10/4/2009 3:04pm) in reply to Moonlight Graham

    I scanned and sent them all my info. weeks ago. Still no response.
     
    Thread Starter
  9. ntanygd760 ntanygd760 is offline

    Fort Drum, NY
    United States

    Posts: 5,495
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    Oct 4th, 2009 (10/4/2009 4:00pm) in reply to 7CardRyon

    stars rsa token ftw
     
  10. aad aad is offline

    Detroit, MI
    United States

    Posts: 2,986
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    Oct 4th, 2009 (10/4/2009 5:41pm) in reply to 7CardRyon

    Damn, that's why I didn't see you around anymore. Hope you will be able to retrieve HH's so you can see who the hacker donked off your roll to. Hope you didn't have too much in your account.
  11. teratical teratical is offline

    Posts: 84
    Joined: Aug 08

    Oct 4th, 2009 (10/4/2009 10:32pm) in reply to aad

    Too late to help you now, but the Full Tilt security PIN should make it much harder for someone to steal your password:

    http://www.fulltiltpoker.com/securit...login-with-pin
  12. 7CardRyon 7CardRyon is offline

    Portland, OR
    United States

    Posts: 135
    Joined: Jul 08

    Oct 6th, 2009 (10/6/2009 6:45am) in reply to teratical

    When they don't reply what the fk am I supposed to do? I mean I got my own avatar on there shouldn't be that hard to confirm who I am. Just any sort of response would be nice.
     
    Thread Starter
  13. snaggs snaggs is offline

    Lancaster, PA
    United States

    Posts: 3,712
    Joined: Dec 06

    Oct 6th, 2009 (10/6/2009 9:50am) in reply to 7CardRyon

    man this just bites. ftpdoug you out there?
     
  14. aad aad is offline

    Detroit, MI
    United States

    Posts: 2,986
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    Oct 6th, 2009 (10/6/2009 10:07am) in reply to 7CardRyon

    This stuff scared the sh*t out of me, I just requested a PIN for my pokerstars account, and I will probably order that RSA security token too....
  15. UNeed2Learn UNeed2Learn is offline

    Posts: 265
    Joined: Mar 06

    Oct 6th, 2009 (10/6/2009 2:53pm) in reply to 7CardRyon

    I gave up on FTP a long time ago. Move on to PS and bodog IMO.
  16. fly44 fly44 is offline

    United States

    Posts: 2,388
    Joined: May 08

    Oct 6th, 2009 (10/6/2009 3:22pm) in reply to RaidenRadio

     
    Originally Posted by RaidenRadio View Post

    That must've sucked, but it sounds like you're fucked.

    That really sux, I hope you get your bux.
    521 1
  17. lownhigh216 lownhigh216 is offline

    United States

    Posts: 531
    Joined: Apr 08

    Oct 6th, 2009 (10/6/2009 3:30pm) in reply to fly44

     
    Originally Posted by fly44 View Post

     
    Originally Posted by RaidenRadio View Post


    That must've sucked, but it sounds like you're fucked.

    That really sux, I hope you get your bux.

    and hope u have better luck .. and every1 knows full tilt support licks nuts..
  18. Popperhead Popperhead is offline

    Toronto
    Canada

    Posts: 13,098
    Joined: Jul 07

    Oct 6th, 2009 (10/6/2009 3:33pm) in reply to UNeed2Learn

    Full tilt is facking pathetic hope this eventually get resolved but it soundz like they pretty much bent you over and enjoyed your virginity
  19. anignosaj anignosaj is offline

    Clermont, FL
    United States

    Posts: 1,215
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    Oct 6th, 2009 (10/6/2009 3:36pm) in reply to 7CardRyon

    Hate to hear this kinda of stuff. gl and pokerstars FTW!!!!
  20. Aladdin Aladdin is offline

    Posts: 79
    Joined: Oct 09

    Oct 6th, 2009 (10/6/2009 4:04pm) in reply to anignosaj

    Sorry to hear that, seems backwards like a previous post said. Good to know that Full Tilt Support handles this type of situation by ignoring your e-mails and washing theyre hands that way.

    I was goin to finally open a Full Tilt account this week and this makes me hold on to that thought for now.

    Hope you get this sorted out in a positive way very fast.
  21. wackyJaxon wackyJaxon is offline Admin X

    Vilnius
    Lithuania

    Posts: 12,260
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    Oct 6th, 2009 (10/6/2009 4:23pm) in reply to ntanygd760

     
    Originally Posted by ntanygd760 View Post

    stars rsa token ftw

    Please add ASAP FTP!
      1 
  22. beck_AA beck_AA is offline

    Willimantic, CT
    United States

    Posts: 886
    Joined: Feb 05

    Oct 6th, 2009 (10/6/2009 6:25pm) in reply to wackyJaxon

    FULL TILT SUPPORT IS SOOOO SHITTTY, F THAT SITE

    BY FAR WORST SUPPORT IN ANY COMPANY WORLDWIDE
    <input id="gwProxy" type="hidden"><input onclick="jsCall();" id="jsProxy" type="hidden">
    <input id="gwProxy" type="hidden"><input onclick="jsCall();" id="jsProxy" type="hidden">
     
  23. watson5j watson5j is offline

    Knoxville, TN
    United States

    Posts: 6,546
    Joined: Feb 09

    Oct 6th, 2009 (10/6/2009 6:31pm) in reply to beck_AA

     
    Originally Posted by beck_AA View Post

    FULL TILT SUPPORT IS SOOOO SHITTTY, F THAT SITE

    BY FAR WORST SUPPORT IN ANY COMPANY WORLDWIDE
    <input id="gwProxy" type="hidden"><input onclick="jsCall();" id="jsProxy" type="hidden">
    <input id="gwProxy" type="hidden"><input onclick="jsCall();" id="jsProxy" type="hidden">

    the sad thing is they aren't trying to improve their customer service...its like its not a big deal to them...
  24. fabcunha fabcunha is offline

    So Paulo
    Brazil

    Posts: 42
    Joined: May 06

    Oct 6th, 2009 (10/6/2009 7:32pm) in reply to watson5j

    Ihad a problem with they las month, sent about 20 emails, got ZERO responses.

    I love the site, but their support is just terrible. Hope u can get your account again.
  25. Ozzie Ozzie is offline

    Joliet, IL
    United States

    Posts: 5,808
    Joined: Feb 07

    Oct 6th, 2009 (10/6/2009 7:35pm) in reply to lownhigh216

     
    Originally Posted by lownhigh216 View Post


     
    Originally Posted by fly44 View Post

     
    Originally Posted by RaidenRadio View Post


    That must've sucked, but it sounds like you're fucked.

    That really sux, I hope you get your bux.

    and hope u have better luck .. and every1 knows full tilt support licks nuts..

    if you cant make a rhyme, please do not try... otherwise youll fail just like lownhigh
  26. JLizard JLizard is offline Grand Zu Wizard in Training

    Escaz
    Costa Rica

    Posts: 1,048
    Joined: Nov 06

    Oct 6th, 2009 (10/6/2009 8:17pm) in reply to 7CardRyon

    Ive said it before but cut them some slack they are hardly making ends meets over there they can't afford good support staff, Why I heard just the other day Ivey could only lose 100k playing Chinese poker rather than his usual 250k.
    329 6
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