Hats off to Full Tilt, for looking past the anger in my reply, accepting the facts and changing their decision. I really didn't expect it but here it is... by the way, anyone else ever have their chat revoked? Why?

<span>> Hello Sam,</span>

<span> > We sincerely apologize for the delay. We are currently receiving a large</span>
<span> > number of emails and are responding to each one as quickly as possible. </span>
<span> > We appreciate your patience and will do the best we can to assist you. </span>
<span> > I understand your desire to have your chat privileges reinstated. Your</span>

<span> > chat privileges were revoked on February 18, 2008 for spamming text on a</span>
<span> > high profile table. These tables are monitored and appropriate action is</span>
<span> > taken to minimize disruptions in the chat window. </span>
<span> > Your chat privileges will remain revoked until March 18, 2008. Please </span>
<span> > email us back after your suspension period is over and we will be more</span>

<span> > than happy to reinstate your chat at that time. We strive to make Full </span>
<span> > Tilt Poker the best place to play poker not only with the best software </span>
<span> > and pros, but also by providing the best atmosphere to play poker.</span>
<span>> We thank you for your cooperation in this matter, and wish you best of</span>
<span>> luck at the tables.</span>

<span> > Regards,</span>
<span> > ******</span>
<span> > Full Tilt Poker Support</span>

MY REPLY:

<span>Excuse me, but there were DOZENS of people insanely</span>
<span> talking non-stop... everything was just flying by the window</span>
<span> at a pace that could hardly even be read. I typed BLAH BLAH</span>
<span> BLAH like 3 or 4 times as a joke because I thought it was</span>
<span> funny and you're telling me my chat is revoked for a month?</span>

<span> WRONG... get a supervisor, please. I realize that you have</span>
<span> your "job" to do... but I'm not a child. I was just horsing around</span>
<span> a little and I made it clear that I've never been malicious nor harmful</span>
<span> to anyone and that I'd take care not to do anything that could</span>
<span> even remotely be misconstrued as disruptive in the future. I just want my</span>
<span> chat back..</span>

<span> ...so PLEASE, get a supervisor who has the authority to go over</span>
<span> this and cut me some slack here. Losing chat for a month over</span>
<span> something so damn benign is absolutely ridiculous. So many</span>
<span> little kid trash talkers grace full tilt tables but when you have an</span>
<span> adult who was just minorly horsing around on one occasion, </span>
<span> you throw the house at him.</span>

<span> Find someone who can respond in an enlightened manner. Whether</span>
<span> you need me or not, I'm currently a paying customer, not a poker </span>
<span> kiddie. And a one month suspension for something so ridiculously</span>
<span> harmless is both disproportionate and unacceptable.</span>

<span> Please forward this to someone who comprehends that.</span>

<span> Thank you...</span>

THEIR MOST RECENT RESPONSE:

<span>Hello Sam,</span>

<span>Thank you for contacting Full Tilt Poker Support.</span>

<span>Sam, we have gone ahead and reinstated your chat and we apologize for </span>
<span>the inconvenience. This happened because repeating the same word over </span>
<span>and over is considered spamming which results in action taken on your </span>
<span>chat privileges. Please refrain from doing that and you won't have </span>
<span>future issues at all. If it is reported to us that you are continuing </span>
<span>to spam, your chat privileges may be taken away, Sam. Thanks so much </span>
<span>for your understanding.</span>

<span>Best of luck on the tables, and if there's anything else we can help </span>
<span>with, please let us know.</span>

<span>Regards,</span>
<span>******</span>
<span>Full Tilt Poker Support</span>

pm me your email - I will need to see anything you've said back and forth regarding it...

nice pwnage.

Man you showed them tough guy

Well, at the risk of sounding like a condescending douche again, lol, because I KNOW they generally copy/paste Terms of Service sections into emails, I was specifically asking for an "enlightened" response. In MANAGEMENT terms, which I don't expect non-cust-serv people to understand, "enlightened" simply means "unburdened"... or someone who is free to make exceptions or to review the context of a situation.

But here's the bottom line, cp... I'M THE ****ING CUSTOMER.... when they ban my chat for typing "blah blah blah" ... or when they ban Cortez chat for typing... "99999999!" "9999999!" to support his friend... or when they ban CoolKeith for calling a moderator a "retarded muppet" (oh that's just so mean!), then THEY are the ones who are condescending douches... not me...

If I were such a condescending douche, why'd they reinstate my chat.... were they afraid of me? lol

I would call you a condescending douche but you weren't condescending... just a douche. ;-) j/k

Sam

take a fucking pill man.

1mo chatban = not worth crying about regardless imo.
nice to see FT are reasonable tho.

you have amazing literary skills. you should be a writer or something. or make a blog

lol strangely enough, I understood that!

Hi "Rich" - thanks for your concern but I'm not a child. I shared a legit email exchange as an example for others how to get their chat back if they felt a ban was unwarranted and someone replied with a condescending comment. I pointed it out, suggesting that they were actually doing what their comment implied I did... and that IS the way to act towards someone who unnecessarily gives you crap in public.