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Pokerroom.Conmen

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  1. Canucko Canucko is offline

    Edmonton
    Canada

    Posts: 27
    Joined: Jan 07

    Jan 4th, 2007 (1/4/2007 12:33am) in reply to lind0

    To me it comes across as an ignorant letter on their part. I loved PokerRoom for its tourneys and was my main one for 2 years but the customer service was horrible and I kept feeling like I was getting ripped off. and im not even talking about the time someone called my all preflop pocket aces at a $54 tourney with 10 4 off and won!
     
  2. koolkat koolkat is offline

    Jamestown, TN
    United States

    Posts: 204
    Joined: Oct 06

    Jan 4th, 2007 (1/4/2007 12:52am) in reply to zander

    LOL at the poker room response. What a condescending jerk that guy is. I'm glad everybody got their money back. Welll everybody but Poker Room that is, because they've lost tens of thousands in rake.
  3. d801d d801d is offline

    Posts: 1
    Joined: Jan 07

    Jan 4th, 2007 (1/4/2007 7:00am) in reply to zander

    i registered just to reply to this message...i wasripped off bythis site too. i am a US player & withdrew my funds right around the time they cut off us players..needless to say i never received my $100. i called & they supposedly cut another check but i havent seen that 1 either. i am giving up on the situation-only $100 but i see now that this wasnt an isolated incident. what a bunch of cons..
  4. Jennifear Jennifear is offline

    Niagara Falls, NY
    United States

    Posts: 10,222
    Joined: Nov 05

    Jan 4th, 2007 (1/4/2007 7:56am) in reply to lind0

    Oskar, don't you think there would be less speculation and bandwagon jumping if this letter by you had been written ohhhhhhhhhhhhhhhhhhhh sayyyyyyyyyyyyy

    DECEMBER 19th!!!!?????

    Your response to the community took too long, and that was a big mistake. In addition, the backlash your site received was warranted. The fact that you guys remained silent on this issue for so long undoubtedly justified every bit of speculation there was. That said, there will now be some deserved backlash against your site for seeming to do the right thing ony because there was a public outcry.

    That said, thank you for doing the right thing.

    To avoid situations like this in the future, make better decisions, and when your site screws up, which all sites do...make it right in a timely fashion, and own the mistake.

    Your site could start by welcoming back it's US customer base, and creating an environment where customers feel safe having their money on your site. Until you do that, your site will be second-rate, at best.

    However, that said, the potential is there to undo all of the damage to your site's reputation, simply by operating the way you should, for an extended period of time. Time heals all wounds.

    I challenge your site to live up to this, and the potential is there.
  5. lind0 lind0 is offline

    Vancouver
    Canada

    Posts: 672
    Joined: Jan 06

    Jan 4th, 2007 (1/4/2007 12:09pm) in reply to koolkat

    Well, the important thing is that everyone got paid, but I think the apology is pretty half-hearted. Only when the entire online community was holding a gun to their head did they finally pay up, and only then because paying was going to be cheaper than not paying. There doesn't seem to be any desire to actually make this right, only to begrudgingly pay people off in an attempt to not lose any more business.

    They paint themselves as the victims in all of this, and basically accuse the players of being a bunch of bullies who should consider themselves lucky to even grace their tables. Even if that's what they were thinking behind closed doors, you can't let that come through in your apology. You gotta suck it up, put your gameface on, and atleast fake a heartfelt apology. The way it came accross is, "Fine. We'll pay you. We're sick of your whining so just take it."

    I feel sorry for the decision makers at pokerroom because they clearly have no concept of reality. Oskar, you need to fire your whole public relations team and find someone who is smart enough to come out and atleast pretend to be sorry. From now on, find a smart PR guy and let him do the talking for you. Thanks for "doing the right thing"???? I think.
  6. EyeKnows EyeKnows is offline

    Posts: 6,644
    Joined: Sep 06

    Jan 4th, 2007 (1/4/2007 12:50pm) in reply to zander

    "Personally speaking, however, I must say that I'm a little disappointed to see so many being eager to jump on the bandwagon of hate, without first investigating the facts or background of the situation."

    <SPAN>Come on dude, no online poker player wants to hear about a poker site ripping people off and usually the first thing that happens when someone makes a "ripped-off" post is they get flamed badly. We had facts/information (you didn't feel the need to respond at all). A respect member of the poker community said you were ripping him off and wanted satisfaction - none seemed to be forthcoming and he did what was necessary to get what he earned. Any reasonable company would have fixed THEIR problem (your software and your guarantee) immediately. And the tone of your letter/response clearly shows you are only reluctantly upholding your promise, not cheerfully doing so. Your goal here is to repair the damage and get it behind you...I think you have failed for the most part.</SPAN><SPAN></SPAN>
  7. Canucko Canucko is offline

    Edmonton
    Canada

    Posts: 27
    Joined: Jan 07

    Jan 4th, 2007 (1/4/2007 8:20pm) in reply to EyeKnows

    Why does this Oskar guy deserve our money or patronage?
     
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