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Pokerstars account hacked, need help EDIT: UB now too

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  1. Pokerl)evil Pokerl)evil is offline

    Posts: 170
    Joined: Aug 08

    May 16th, 2010 (5/16/2010 3:54am)

    Hi all,
    This is Pokerl)evil, I found out tonight that my pokerstars account was hacked, the hacker played a 5k hu sng, and then played 50/100/25 cash, and busted my account (about 30k) even though I had a friend pleading with the other players at the table to sit out explaining the circumstance but none of them did so. I emailed pokerstars support/security 5 times while this was happening with urgent messages in all, I don't know what steps to take going forward, so if any of you guys have some pointers that would be great. I would really appreciate a phone number to contact stars at, I can't find one.

    Thanks guys,
    Pokerl)evil
     21
  2. watson5j watson5j is offline

    Knoxville, TN
    United States

    Posts: 6,546
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    May 16th, 2010 (5/16/2010 3:56am) in reply to Pokerl)evil

    still can't believe anyone who plays seriously doesn't have a security token...I also can't believe those guys wouldn't sit out...what a bunch of pricks...

    gl man, that blows...
  3. Appst08 Appst08 is offline

    Posts: 5,543
    Joined: Sep 07

    May 16th, 2010 (5/16/2010 4:00am) in reply to watson5j

    if you can prove it's not you for ex. a different IP you never been on or whateves. Im pretty sure you can get refunded

    but if you have over 15-20k online id say get a Security Token. Do this for FTP also.

    Its worth it.......bol getting your acct back.
     
  4. feltmelter feltmelter is offline

    Lawrence, KS
    United States

    Posts: 490
    Joined: May 07

    May 16th, 2010 (5/16/2010 4:02am) in reply to Pokerl)evil

    fcking gay scumbags.... Gl with this Pokerl)evil
  5. The Lab Rat The Lab Rat is offline

    Costa Rica

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    May 16th, 2010 (5/16/2010 4:14am) in reply to Pokerl)evil

    Wow sorry to hear this bro. Hope you get refunded in some way :-(
    309 
  6. JasonBDizzle JasonBDizzle is offline account restricted by moderator -- must reply in this thread before posting anywhere else on the boards

    Virgin Islands, U.S.

    Posts: 3,727
    Joined: Nov 09

    May 16th, 2010 (5/16/2010 4:29am) in reply to The Lab Rat

    that is terrible man, i hope this works out for you very quickly!
  7. elendil elendil is offline

    Sydney
    Australia

    Posts: 2,758
    Joined: Jun 07

    May 16th, 2010 (5/16/2010 4:34am) in reply to Pokerl)evil

    Sorry to hear man, keep on Emailing stars IMO.
  8. scarface_79 scarface_79 is offline

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    May 16th, 2010 (5/16/2010 4:44am) in reply to Pokerl)evil

    always paranoid about this, usually stay logged in for weeks on end
     1
  9. Pokerl)evil Pokerl)evil is offline

    Posts: 170
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    May 16th, 2010 (5/16/2010 4:53am) in reply to scarface_79

     
    Originally Posted by scarface_79 View Post

    always paranoid about this, usually stay logged in for weeks on end

    seems like this would be more dangerous, as anyone walking by/breaking in has access to your account right there, but look who's talkin about account security...
     21
    Thread Starter
  10. Faccio Faccio is offline

    TX
    United States

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    May 16th, 2010 (5/16/2010 4:54am) in reply to scarface_79

    I was watching that 5600 husng, it was vs skilledsox fyi. Looked like it was played pretty legit. GL w/everything though.
  11. Faccio Faccio is offline

    TX
    United States

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    May 16th, 2010 (5/16/2010 4:56am) in reply to Pokerl)evil

     
    Originally Posted by Pokerl)evil View Post

    seems like this would be more dangerous, as anyone walking by/breaking in has access to your account right there, but look who's talkin about account security...

    No, I always stay logged in too. Just use a password protected screensaver.
  12. wes_mc wes_mc is offline

    Raleigh, NC
    United States

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    May 16th, 2010 (5/16/2010 9:01am) in reply to watson5j

     
    Originally Posted by watson5j View Post

    still can't believe anyone who plays seriously doesn't have a security token.

    sfthis
  13. Ponky Ponky is offline

    Hove
    United Kingdom

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    May 16th, 2010 (5/16/2010 9:11am) in reply to Pokerl)evil

    You can't blame players at the table for not sitting out. Also, there's no point in spamming stars. Your email would have found it's way to the Security team who will come back to you as fast as they can. Just sit tight for now and they will take care of this for you. There is no telephone number for support, so just stand by your email and you will get a response quickly enough. For now, you might also want to change your password to prevent the hackers from accessing your account in the meantime. GL dude
  14. zamboni1724 zamboni1724 is offline

    Central Falls, RI
    United States

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    May 16th, 2010 (5/16/2010 9:54am) in reply to Pokerl)evil

    Sorry to hear that. I would be sick to my stomach. Im realy curious on how stars handles this matter. Please post outcome if u dont mind.
  15. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

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    May 16th, 2010 (5/16/2010 9:56am) in reply to Ponky

    Staying logged in is NOT more secure. That just makes it easier to get access.

    I'm sorry to hear this Devil :(
     906 
  16. MakeMeMaster MakeMeMaster is offline

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    May 16th, 2010 (5/16/2010 10:20am) in reply to ApesAreFun

    2 free steps to make your account more secure:

    - Use pokerstars PIN

    - Create an email that you only use in relation with your poker account
    sry to hear what happened
    3 
  17. PerfectPoker PerfectPoker is offline

    CT
    United States

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    May 16th, 2010 (5/16/2010 10:21am) in reply to MakeMeMaster

    RSA Token/Pin and your safe man - priceless!
  18. BMad524 BMad524 is offline

    Chicago, IL
    United States

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    May 16th, 2010 (5/16/2010 11:13am) in reply to PerfectPoker

    Noobish question: What's the point of this hack? Dump chips to a co-conspirator? I don't understand why someone would hack an account to spew chips.

    GL Devil. Hopefully everything gets worked out.
  19. wildman75 wildman75 is offline

    Marlton, NJ
    United States

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    May 16th, 2010 (5/16/2010 11:42am) in reply to BMad524

    ok...would everyone stop saying rsa token..he didnt ask how this could have been prevented..he asked for help on what he should do next...obviously now a lot more people will use the rsa token, including myself, but jesus christ..one person saying it is enough already.
     1
  20. wes_mc wes_mc is offline

    Raleigh, NC
    United States

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    May 16th, 2010 (5/16/2010 11:54am) in reply to wildman75

     
    Originally Posted by wildman75 View Post

    ok...would everyone stop saying rsa token..he didnt ask how this could have been prevented..he asked for help on what he should do next...obviously now a lot more people will use the rsa token, including myself, but jesus christ..one person saying it is enough already.

    It is very difficult to recover $ in a situation like this, and I'm not sure it's even possible. I wish the best for Poker|)evil and I would like nothing more than to see an update to the thread saying pokerstars looked into the situation and refunded his money.

    However... As you pointed out, he's asking what to do next. At this point he has no control over PokerStars' investigation and any potential resulting actions. One of the very next things he should do is get an RSA token (once his account is back under his control with a new password). There have been numerous threads about people's accounts getting hacked over the past several months, so please excuse those of us who want to stress the importance of better security.
  21. lil BOLLOCKS lil BOLLOCKS is offline

    Bloomington, IN
    United States

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    May 16th, 2010 (5/16/2010 12:00pm) in reply to wes_mc

    I dont get how this can happen to a dude that's never done anything wrong to anyone and has always been one of the nicest kids i've ever met. this is literally the last person something like this should happen to. It's fucking sick all the psychos out there. It was obvious the hacker was getting his jollys off on dumping mad funds, and it became apparent it wasn't just a dump as he was jamming into different ppl on multiple hands. Sick fucking world. I hope this all works out for you Dylan..
  22. H0LDiT H0LDiT is offline

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    May 16th, 2010 (5/16/2010 12:15pm) in reply to Pokerl)evil

    wish u all the best

    lesson for anyone who reads this thread, get urselves a RSA token, seriously
  23. akcbr954 akcbr954 is offline

    Poughkeepsie, NY
    United States

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    May 16th, 2010 (5/16/2010 1:32pm) in reply to ApesAreFun

     
    Originally Posted by ApesAreFun View Post

    Staying logged in is NOT more secure. That just makes it easier to get access.

    I'm sorry to hear this Devil :(

    plzz explain
     
  24. threeven threeven is offline

    Tucson, AZ
    United States

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    May 16th, 2010 (5/16/2010 1:35pm) in reply to akcbr954

     
    Originally Posted by akcbr954 View Post

    plzz explain

    Well for one if someone gains access to your email they can just email stars and say they accidently stayed logged in at a friends and stars will log you out for them. I'm pretty sure I've heard of stars doing that before.
    2
  25. DonkeyPunchYa DonkeyPunchYa is offline

    AZ
    United States

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    May 16th, 2010 (5/16/2010 2:47pm) in reply to Pokerl)evil

    Was the money being dumped to one or two people (like they were in on the hack) or was he just spewing at random?
  26. lukaluka05 lukaluka05 is offline

    S San Fran, CA
    United States

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    May 16th, 2010 (5/16/2010 3:15pm) in reply to PerfectPoker

     
    Originally Posted by PerfectPoker View Post

    RSA Token/Pin and your safe man - priceless!

  27. ricardogcl ricardogcl is offline

    So Paulo
    Brazil

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    May 16th, 2010 (5/16/2010 3:31pm) in reply to Pokerl)evil

    since u are a regular and stars should know that, i think they should at least freeze the winners account and check it out.

    if the scumbag hacked your account and dumped it on 5K hu, most probably he did so to a friend.

    i know he could also just be busting your account for free but doesnt hurt to check it out.
     
  28. Pokerl)evil Pokerl)evil is offline

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    May 16th, 2010 (5/16/2010 3:31pm) in reply to lukaluka05

    Thanks Dan, yes I now know I should have had an rsa token, yes I wish I did have one, yes I will be getting one.
    As mentioned by lil bollocks, the money was scattered to different seemingly unknowing people. there was a 5500+100 hu sng played against skilledsox which i'm assuming i lost, then about 26k was lost at 50/100/25 to 4 or 5 different people. One of the things he said in the chatbox at one point was "do you have aim" so it was clearly not the most pollished hacker/dumper ever. Seems he just wanted to bust my account the day before the scoop main event and fuck me over royally, mission accomplished.

    As for results, my account has been closed, stars security didn't reply for 5 hours, and there was very little info, so hopefully the investigation is in the early stages.
     21
    Thread Starter
  29. Pokerl)evil Pokerl)evil is offline

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    May 16th, 2010 (5/16/2010 3:57pm) in reply to ApesAreFun

    quick lil update, after changed my pw for all sites last night, my UB was hacked this morning and had 3300$ transfered out of it, on hold for UB support right now
     21
    Thread Starter
  30. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

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    May 16th, 2010 (5/16/2010 3:59pm) in reply to Pokerl)evil

    Siiiigh.

    But if it was a transfer, its pretty easy to get your money back. (But its UB, so you never know...)
     906 
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