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Pokerstars acknowledges fraud on my account. Do I owe them $300?

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  1. rhap rhap is offline

    Salem, OR
    United States

    Posts: 165
    Joined: Aug 07

    Jul 11th, 2010 (7/11/2010 6:59am)

    I'm posting this message at work and there are a few emails back and forth between me and pokerstars regarding a fraud case back in December. I will post those after I get home.

    Basically, back in December, my account information was comprimised and a $300 deposit was made and either transferred or dumped. I had not even known about the deposit until PS told me that I owed them the $300. I did not receive any email during this time acknowledging that a deposit was being made. PS informed me that the card number being used to make the transaction was provided by the person who had hacked my account and that it was a generated number that didn't exist with the bank they said it was from. Even after acknowledging that I had no part in that deposit, they say because the deposit was coming from my PS account that I am responsible for it.

    My main issue is that I have only used one deposit method in the past and no steps were taken to verify the info that the hacker had used which basically allowed him to get the $300 without any recourse.

    At this point, do I have any chance to fight this or is it going to be GG $300?
    Edited By: rhap Jul 11th, 2010 at 07:14 AM
  2. TC_Clueless TC_Clueless is offline

    Columbia, MO
    United States

    Posts: 945
    Joined: Jan 07

    Jul 11th, 2010 (7/11/2010 7:13am) in reply to rhap

    wow, that seems pretty unfair to me. how did you not receive an email confirming the deposit though? did the attacker modify your email settings or something?

    on the one hand, I can kind of see their point, it does seem like some burden should fall on you to keep your account secure. also, by not holding you accountable they leave themselves open for you to fake the attack and freeroll on the deposit. but yea, sure must feel sick. at least it was only 3 hundo.
     
  3. rhap rhap is offline

    Salem, OR
    United States

    Posts: 165
    Joined: Aug 07

    Jul 11th, 2010 (7/11/2010 7:16am) in reply to TC_Clueless

    I didn't receive an email when the deposit was initiated or credited. I have email on my phone so I basically know the exact moment they send me stuff. I had found out about 2 days later when I had made a small deposit (which I received an email for) and after playing 2 tournies I got booted and my account restricted.
    Thread Starter
  4. blonthedl blonthedl is offline

    Bellefontaine, OH
    United States

    Posts: 66
    Joined: Sep 08

    Jul 11th, 2010 (7/11/2010 5:10pm) in reply to rhap

    I would post the email. pokerstars has support that periodically checks these threads (I think). Maybe with the email they can give you an answer since I am assuming they are not responding to your reply to the original email.
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