Tin foil hat theories starting to emerge. Thread begins to deliver.

The problem is more likely to lie with Neteller than pokerstars. It's ridiculous you never checked with them.

It's also ridiculous that you tried to deposit 8 or 9 more times when the original didn't go through.

 

Originally Posted by CadderlySoaring

Dude, you made your point 12 posts ago....Now, you're just whining.

I am responding to posts thats all.

 

Originally Posted by iFish

Tin foil hat theories starting to emerge. Thread begins to deliver.

The problem is more likely to lie with Neteller than pokerstars. It's ridiculous you never checked with them.

It's also ridiculous that you tried to deposit 8 or 9 more times when the original didn't go through.

When you are told that your deposit will be ok in 5-10 minutes, you believe it. Idon't care who's fault it is, it doesn't matter. What does matter is being told something will be sorted when it isn't.

 

Originally Posted by ubsolute

19 hours later and u have this fine articulate statement to back you up...congrats GG.. you win ........... Nuthouse wins by a head

You are an arrogant idiot.
This thread is going nowhere and is just repeating. I've made my point and will stick with my decision. I have given information, what people do with it is their own business. I won't be contributing furthur as this thread has been turned into a farce by those who won't let a bad word be said about Pokerstars.

 

Originally Posted by astonvillain

I appreciate your views re- pokerstars customer service. I wish I could post the 28 messages that went to and fro but that may possibly mean that p5s need a new server.

Why don't you just paste in the good stuff?

 

Originally Posted by astonvillain

If you didn't read the thread you are not qualified to tell me that the title is "bad". I defy you to read the 28 messages between me and pokerstars support before you tell me that their customer service is anything but appalling. It took me telling them what the problem was 14 times before they actually addressed it.

As an update they have apologised, promised that they will speak to the developers to change things and compensated me financially. This is not enough because for the first 13 mails they sent me they were trying to absolve themselves of responsibilty and completely misunderstood/ignored the problem entirely. "best support in the business" is laughable, if this support occurred in my industry, they wouldn't have a client.

Before you comment again, please read the posts. If you can't be bothered don't comment.

OP you said that you have never made a complain to another poker site before. So how can you know your Ipoker skin has better Support ?

You better pray you never have to deal with Support at any of the other sites you play on, because you will be in for a rude awakening, they are all extremely terrible.

Stars support might not be perfect, but compared to the other sites they are amazingly great at support.

IPoker would not have responded before 24 hours.

The fact that Stars apologized to you and compensated you financially should be MORE then enough to make up for your frustrating experience with them.

 

Originally Posted by astonvillain

. I would agree that cake have better CS as do ipoker.

How can you know this, considering that twice in this thread you have said that you have never made a complaint to another poker site ever.

When you do have to experience support on any other site except for Stars, you will then realize what everyone is this thread is telling you.

 

Originally Posted by astonvillain

I am saying that people who have experience of customer service with various sites, actually even if they have only experienced Stars customer service have a valid opinion. This guy clearly hasn't but decided to take the pi55 and tell me to get a life.

How do you know that he just doesn't play cash ?

 

Originally Posted by okse54

i think your confusing 2 ideas. no one is coming out and saying stars is in the right here. ppl ITT have agreed with you that you have a reason to be upset. at the same time ppl are trying to tell you that your statements like the one i quoted are way off. while you might have had a bad singular experience stars in general has excellent customer service which we all have experienced first hand as well as the countless of posts on this site about the things that the CS does for the players at pokerstars and has nothing to do with stars advertisement or wtvr it is that you think is making everyone say what they are saying.

you keep wanting to imply that based on this singular event that happened to you that the stars CS as a whole is terrible and needs to be completely redone. all the ppl defending stars arent trying to say that stars is never wrong and they arent saying that they were not wrong in this case. they are saying that they disagree with you that stars support as a whole is bad and needs drastic change and is worth moving to a different site bc of it. they say that based on numerous accounts of great experiences with the CS which i think speaks more volume than your singular case.

but u seem way to passionate about bringing down stars support to listen or care about what anyone here rly has to say so ill just leave my thoughts as is. im sure you will have a better experience with a different poker site where your view of their CS will be the same as everyone else who plays on them.

OP insta responds to every post before and after this one but ignores this. OP you should read this post, he sums up everything perfectly. You are being completely unreasonable.

The team you work with must be wondering why their boss is spending 24 hours on a poker forum responding to every post in his retarded customer service thread.

I don't know what kind of work you do, but does it involve the transaction of funds from hundreds of thousands of people all over the globe every single day? Cause if not you should probably stop throwing around your current job title like it's a license to criticize the business practices of every company you encounter when you are inconvenienced.

I'm just curious, do you ever bring a group of 12 people into a packed restaurant without calling ahead and throw a fit when you show up and have to wait for a table? Cause that's basically what you're complaining about here. YOU wanted to get up early and play on stars. YOU didn't have any money on Stars so YOU had to transfer funds into your account at the last minute.

I think I read on page one that they recouped you financially. What the fuck do you want?

 

Originally Posted by Gotskillz

OP you said that you have never made a complain to another poker site before. So how can you know your Ipoker skin has better Support ?

You better pray you never have to deal with Support at any of the other sites you play on, because you will be in for a rude awakening, they are all extremely terrible.

Stars support might not be perfect, but compared to the other sites they are amazingly great at support.

IPoker would not have responded before 24 hours.

The fact that Stars apologized to you and compensated you financially should be MORE then enough to make up for your frustrating experience with them.

How can you know this, considering that twice in this thread you have said that you have never made a complaint to another poker site ever.

When you do have to experience support on any other site except for Stars, you will then realize what everyone is this thread is telling you.

How do you know that he just doesn't play cash ?

I have dealt with support from all sites that I play on for one reason or another. Although not always perfect I have never needed to complain before. Stars apolgised after 3 days, after this thread started. I don't know if he plays cash or not, when he insults me I question the validity of his argument.
Ipoker would have responded immediately, they have LIVE support which is excellent. Best I have come accross. Excellent CS operatives who listen to the problem and address it which is the opposite of what happened here.

 

Originally Posted by sirjwab

Stars support rocks!! So they didnt have the problem fixed as fast as they thought they could! Get the sand out of your box bro. Its so hard for us to deposit at all these days and here you are bitchin that they took a little longer than you'd get it all taken care of. Everytime I have a problem with Stars it is in a very timely matter that they take care of it. FTP on the other hand not so good. You're honestly this mad at them over something that problem wasnt even in their control?

I am mad because I kept telling them that the problem wasn't that it didn't go through. I'm mad because the automated message was incorrect and lead me to waste a day. I thought that I had covered this a few times already here but people keep thinking I'm mad because I couldn't deposit instantly. Having the same battle here as with their support. It took loads of mails of me saying the same thing before they got it which is NOT good customer service.

 

Originally Posted by RaidenRadio

The team you work with must be wondering why their boss is spending 24 hours on a poker forum responding to every post in his retarded customer service thread.

I don't know what kind of work you do, but does it involve the transaction of funds from hundreds of thousands of people all over the globe every single day? Cause if not you should probably stop throwing around your current job title like it's a license to criticize the business practices of every company you encounter when you are inconvenienced.

I'm just curious, do you ever bring a group of 12 people into a packed restaurant without calling ahead and throw a fit when you show up and have to wait for a table? Cause that's basically what you're complaining about here. YOU wanted to get up early and play on Stars. YOU didn't have any money on Stars so YOU had to transfer funds into your account at the last minute.

I think I read on page one that they recouped you financially. What the fuck do you want?

Again, I'll repeat. No problem if I can't deposit. Was told it would take 5-10 minutes and it took hours thus wasting my day. Getting sick of writing the same thing over and over.
If I called ahead to that restaurant and they said no problem but you may have to wait 5-10 mins I would say fine. If when we got there we sat and wasted 5 hours I would be very unhappy. Its called underpromise overdeliver, key principle of customer service.

 

Originally Posted by Gotskillz

Apparently he want's everyone to agree with him and lead a mass boycott of pokerstars because they had a poorly worded error message.

When have I said anything like this? I simply aired my views about their CS. Sorry its unprofessional to put it mildly. "Poorly worded"? It was the content thats the problem, not the words ffs. And where did I ask anyone to boycott Stars?

 

Originally Posted by ubsolute

You were sent a repeated automated response, are you telling me you wasted a day arguing with it?

You [flame/name calling deleted] ubsolute. When the automated message says it will be sorted in 5-10 mins and it takes many hours, are you telling me I'm wrong for being pi55ed. CS compounded the problem beacause they didn't listen to the problem or try to address it until I had told them many times. Are you sure you don't work for them, you seem to have the same juvenile, arrogant attitude!

 

Originally Posted by Gotskillz

OP insta responds to every post before and after this one but ignores this. OP you should read this post, he sums up everything perfectly. You are being completely unreasonable.

To be fair I missed this post and he makes some decent points. We all have different experiences with different sites' support. We are not going to feel the same way about each site and thats how it should be. I am giving my views based upon my life experience which is different to yours and my view is different. To be good customer care professional you need to have good listening skills. Very alarming to me is that it took a nomber of operatives a long time before they understood the problem, thus causing more ill feeling. In more competitive industries this would not happen. I simply think that we should expect more than this from the sites that we play on and in this case Stars support were unprofessional to say the least.

 

Originally Posted by Randers

pokerstars customer service has declined a bit in recent years. It's a certain probability that is a function of more customers, more emails, and therefore more email respondent staff that could be 'less than capable' at addressing some player issues.

I would say that this may be right. Maybe some support teams are excellent, I've certainly not had any major problems before. My issue is particularly with the payment support team who could very easily have avoided this if they had only taken the time to LISTEN to their customer. I din't want any FPPS, money or any kind of payoff, I wanted them to make sure that they no longer mislead people with automated messages which are incorrect. Finally they got it and said that they were going to speak to the developers to get it sorted. I'm pi55ed because I had to tell them clearly what the problem is many times. A little like I am here.

 

Originally Posted by joeschmo

Calling bullshite that stars compensated you one penny because you couldnt deposit.

I suggest you apply for a job with Stars. You seem to possess the listening skills that they require. You would be perfect

Kinda mindboggling that after 30 mins and repeated automated responces ,you couldnt figure out that the delay was infact not 8-10 mins and may continue for quite some time. Instead you get worked up and play ping pong tennis emails all day with an automated responce.

Added OP to slowroll list.