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Pokerstars dropout - Wireless

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  1. jetpoker jetpoker is offline

    Australia

    Posts: 222
    Joined: Sep 07

    Aug 9th, 2009 (8/9/2009 11:17pm)

    Does anyone else have drop out problems on stars when using a wireless connection? It happens ever 5 or ten minutes,disco's for only about 10 sec then comes back the net and everything else is fine and if i hard wire my connection it has no problems at all, any thoughts?
  2. Goal4Ziggy Goal4Ziggy is offline

    Brooklyn, NY
    United States

    Posts: 1,296
    Joined: Jul 06

    Aug 9th, 2009 (8/9/2009 11:30pm) in reply to jetpoker

    most likely nothing to do with stars if your wired connection works fine. I know you're going to say websites work fine so u don't think it's that but it is. Poker clients require a better connection than just casual surfing.
  3. Joshole Joshole is offline

    Phoenix, AZ
    United States

    Posts: 166
    Joined: Jul 06

    Aug 9th, 2009 (8/9/2009 11:46pm) in reply to Goal4Ziggy

    I was having the same problems until I stopped using my wireless router. This was the email I got from them explaining how to fix it.

    Thank you for your email.

    There are a few things you may try to improve the situation. Most routers
    are fine pieces of equipment, but sometimes they need to be updated and
    configured for online gaming software.

    Updating the firmware on the router may stabilize the connection, but if
    it does not then you will may need to acquire a different model or a
    different brand of router, or work without a router (running your
    cable/DSL modem directly to your computer). As a router provides some
    minimal natural firewall capabilities, we do recommend using a router.

    To upgrade your firmware, please contact the router vendor or manufacturer.

    Check to see if your router has a Turbo or G option and turn it off.
    Some "Super-G" or "Super-G Turbo" routers have a problem running in Turbo
    mode. Apparently they use "channel hopping" to bond multiple channels in
    support of this feature, but it is highly susceptible to interference from
    other 2.4GHz wireless networks and devices. Turning off the channel
    hopping feature (or the Super-G/Super-G Turbo mode) of such devices will
    turn them into a standard 802.11g wireless device and may make them more
    stable. Please contact your router vendor or router documentation for more
    assistance with turning off these features of your router.

    Please set the trigger (automatic port forwarding) for the following
    ports: 26002, 443 and 22.

    Using a Web browser, bring up your router's configuration page. By
    default, the URL is 192.168.0.1 (or similar), the user name is "admin",
    and the password is blank. Once you have accessed the router configuration
    page follow these instructions as a guideline (exact instructions may vary
    depending on router model).

    1. Click the Advanced tab
    2. Click the Applications button
    3. Click the Enable button
    4. After Name, enter "pokerstars" or anything you wish to label this
    setting
    5. After Trigger Port, enter 26002
    6. After Trigger Type, choose TCP
    7. After Public Port, enter 26002
    8. After Public Type, choose TCP
    9. Click "Apply"
    10. Repeat these instructions for ports 443 and 22

    Some players have also reduced the Maximum Transmission Unit (MTU) setting
    from 1,500 to 1,200 with excellent results. We recommend you to use the
    value of 1,312 as theoretically speaking it will be compatible with most
    equipment running on 53 packet sizes.

    Please let us know if you require further assistance.

    Regards,

    Rafe
    PokerStars Support Team
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