try reinstalling it.

Agreed, I don't have problems with their mac client. It's hard to troubleshoot based on the problems described. Usually restarting, reinstalling, closing other stuff, etc is the best way to fix these sorts of things.

Well I got a response from the pokerstars support about this:

Hello Nicholas,

Thank you for contacting us and for allowing us to be of assistance.

We appreciate your patience while your case was being reviewed by the
Technical Support Team.

Our programming team is aware of this problem. They are working diligently
to resolve this issue in one of our future updates release. We apologize for
any inconvenience this may cause.

It would also be helpful if you could send us your program log files for
your PokerStars program. To do this, please load the PokerStars program and
click on "Help" -> "Log Files" -> "Send log files to support". This will
automatically send the files to us for you. Please be sure to include your
user ID and any details related to the reason you are sending log files.

Alternatively, you can select 'Save log files as ZIP...' and your log files
will then automatically be saved as a .zip file on your hard drive. To do
this, simply follow these instructions:

1. Open the Main Lobby
2. Go to Help
3. Go to Log Files
4. Select "Save Log Files as ZIP..."
5. Save the file to your Desktop, you may have to navigate to the Desktop as
the default location is the PokerStars Settings Folder
6. Reply to this email
7. Click on Attach File (or similar option)
8. Select the ZIP file located in your Desktop or wherever you chose to save
the file
9. Click OK and send the email

Please note it is important that you send us these files as soon as you can
as they are only kept on your hard drive for a period of one day.

Regards,

Henry M
PokerStars Technical Specialist

----- Original Message -----
From:
Sent: 2009/12/17 04:24:34
To: support@pokerstars.com
Subject: Re: PokerStars Support - Disconnections while playing

>Hello again,
>
>I am guessing that was just a generic response, which would explain why you
>did not see me list all of that information on the last email. I do not
>believe this to be a connection issue though. I do not lose connection, what
>happens is that the program itself crashes, or rather does not respond. I
>will click on a game and then just get the color wheel until I force quit
>the program. I made sure I was up to date on everything. I'd love some help.
>
>Operation System: Mac OS X 10.4.11
>Processor: 2 GHz Intel Core Duo
>Memory: 512 MB 667 MHz DDR2 SDRAM
>Hard Drive: 79 GHz Free space
>My internet connection is through
>Clearwire
>Modem: Motorola 900-0082-1903
>No router
>
>I will also attach the network status report.
>
>Thanks in advance,
>Nick
>
>On Wed, Dec 16, 2009 at 4:55 AM, PokerStars Support
><support@pokerstars.com>
<wbr>wrote:
>
>> Hello Nicholas,
>>
>> Thank you for your email and allowing us to be of assistance.
>>
>> If your connection is only poor for PokerStars or has been a long-
>> term reoccurring connection issue it is possible it is revealing a
>> connection stability issue that will not manifest itself on most
>> other Internet sites and applications. We are willing to assist you
>> in trying to isolate and resolve this issue and will require some
>> information about your system and connection. First you may wish to
>> learn more about disconnections and the common causes found on our
>> Frequently Asked Questions web page.
>>
>> http://www.pokerstars.com/<wbr>poker/download/faq/#a15
>>
>> If the information here fails to assist you in isolating the cause
>> of your disconnection, please provide us with the following
>> information so we may help.
>>
>> Among the things we will need to know are:
>>
>> Operating System (i.e. Windows XP, Vista, Mac OSX, etc�)
>> Computer Processor (i.e. Pentium 4, 2.4 GHz, etc�)
>> System RAM (i.e. 512 MB, 1 GB, 2 GB, etc�)
>> Connection Type (i.e. Dial-Up, Cable, DSL, Satellite, etc�)
>> ISP (Internet Service Provider,
>> company name that provides your Internet service)
>> Router/Modem (i.e Dlink DI-624, Linksys WRTG54GS, etc�)
>>
>> It would also be helpful if you provided us with the Network Status
>> Report from our software. In the PokerStars software click
>> on �Help� -> �Network Status�. When this dialog opens click on
>> the �Report� button. This report is saved to your PokerStars
>> settings folder which you will need to locate and send to us for
>> review along with the information requested above. You can quickly
>> locate this report by going to the main lobby and click on �Help� -
>> > �Open My Settings Folder�. The file name will
>> be �NetworkStatusReport.log� and you will need to attach that file
>> to your email. It is best to run this report when you lose
>> connectivity to the site.
>>
>> Once we have received the above information we will have one of our
>> connectivity specialists take a more in-depth review and provide a
>> response.
>>
>>
>> Regards,
>>
>> Magda
>> PokerStars Support Team
>>
>>
>> ----- Original Message -----
>> From:
>> Sent: 2009/12/16 05:06:03
>> To: support@pokerstars.com
>> Subject: Program Not Responding
>>
>> >Hello,
>> >
>> >I just downloaded PokerStars today, and I am having some trouble
>> with the
>> >program. I have not been able to get to a single table with out the
>> program
>> >freezing. I was able to use the cashier fine, and was even able to
>> register
>> >for a sit and go by choosing the register button in the main page
>> as opposed
>> >to entering the lobby for the game itself. I actually registered
>> for a 6.50
>> >sit and go and was unable to play at all. I have tried re-
>> installing the
>> >program and restarting my computer to no avail.
>> >
>> >Here are my computer specifications:
>> >
>> >Operation System: Mac OS X 10.4.11
>> >Processor: 2 GHz Intel Core Duo
>> >Memory: 512 MB 667 MHz DDR2 SDRAM
>> >RAM: 79 GHz Free space
>> >
>> >I checked and everything is up to date.
>> >
>> >My internet connection is through
>> >Clearwire
>> >Modem: Motorola 900-0082-1903
>> >
>> >Please let me know if there is some way to fix this. I would like
>> to be able
>> >to use the 100 USD I deposited. I hope I gave you all of the
>> information you
>> >need, let me know if I did not and I will get it to you.
>> >
>> >Thank you for your help,
>> >Nick