Check out our brand new Local Poker Communities! Get updates and interact with poker players in your area.
Visit the United States Poker Community | Visit the California Poker Community | Read more about the Launch of P5s Local

PokerStars Security - Won't Close My Account - Won't Refund My Money

Reply to Thread
  1. tibby99 tibby99 is offline

    Posts: 199
    Joined: May 05

    Aug 10th, 2008 (8/10/2008 4:24pm)

    About a week ago I get this email that they are freezing my account with a list of players that I supposedly have some potential relationship with. I have only had an account on pokerstars for the past 5 weeks and have lost about 1K for the trouble.

    I don't know any of the players and to be honest am a relatively unsophisticated player who only does it for fun now and then. I told them as much in an email. They send me an email back:
    ================================================== ===========
    Hello XXXX,

    Thank you for your reply.

    We have now established that you are not related to any of these players.

    However, we are still awaiting to receive the completed Pokerstars
    verification form along with required documents to take this matter
    further.

    We look forward to your reply.

    Best,

    XXXX
    Pokerstars Security

    ================================================== ========

    They are now demanding that I give them my personal financial information which frankly I don't want floating around the servers on a gambling site. I used my debit card so PokerStars would have my bank statement. I know the security software they run is filled with bugs; I don't want my banking information lying around where pretty much anyone can sort through it at PokerStars.

    So now they are refusing to close my account and refund the remainder of my money unless I give them the information they want.

    I'll never play on PokerStars again and it's worth mentioning that I never had such an unpleasant experience on Bodog. PokerStars doesn't need my action obviously but if they chase off the small time players like me then who is left ??? The professional online players.

    I can tell you guys it's going to be a lot tougher winning money off of the leader board on this site then it has been up against me.

    I think PokerStars by throwing accustations around that are unfounded is hurting online poker. If it can happen to a small time casual player like me it can happen to anyone. Fact is they froze my account and made an allegation that wasn't true. Fact is now they refuse to refund my money unless I send in my bank statement.

    Do you guys trust PokerStars ? I know that after this I certainly don't.
  2. rocksolid124 rocksolid124 is offline

    Denham Springs, LA
    United States

    Posts: 9,352
    Joined: Sep 06

    Aug 10th, 2008 (8/10/2008 4:27pm) in reply to tibby99

    So in 5 weeks with pokerstars, you've determined their security software is filled with bugs.

    Cool, you should go play UB - they are completely clean.

    *Edit* Fwiw, Stars is the safest site to play on, and the best. Asking for your information is completely standard. I would rather have a site who is strict with security measures than not strict. If they didn't have these measures in place, there'd be a lot worse stuff going on.
  3. tibby99 tibby99 is offline

    Posts: 199
    Joined: May 05

    Aug 10th, 2008 (8/10/2008 4:33pm) in reply to rocksolid124

    Freezing a players account is a drastic measure. It's not a small time thing; we're talking about freezing their funds. With a list of players that I have never heard of before ?

    How did they come up with the list of players ? How ? By running a query against the history in their database.

    When that is done there is normally some sort of post processing to ensure that the list of players makes sense in some way. In my case it doesn't.

    And by the way just because your to stupid to understand software doesn't mean that I am. Fives weeks is more then enough time for me to get a feel for a piece of software. It's what I do for a living... do you have any clue at all when it comes to technology??

    Obviously you don't konw a thing about technology since bad software is manifest in a matter of minutes and five weeks is more then enough time for bugs to surface . Better stick with some line of work where you don't have to think much.
    Thread Starter
  4. rocksolid124 rocksolid124 is offline

    Denham Springs, LA
    United States

    Posts: 9,352
    Joined: Sep 06

    Aug 10th, 2008 (8/10/2008 4:35pm) in reply to tibby99

     
    Originally Posted by tibby99 View Post


    Freezing a players account is a drastic measure. It's not a small time thing; we're talking about freezing their funds. With a list of players that I have never heard of before ?

    How did they come up with the list of players ? How ? By running a query against the history in their database.

    When that is done there is normally some sort of post processing to ensure that the list of players makes sense in some way. In my case it doesn't.

    And by the way just because your to stupid to understand software doesn't mean that I am. Fives weeks is more then enough time for me to get a feel for a piece of software. It's what I do for a living... do you have any clue at all when it comes to technology??

    Obviously you don't konw a thing about technology since bad software is manifest in a matter of minutes and five weeks is more then enough time for bugs to surface . Better stick with some line of work where you don't have to think much.

    Lol, you make me laugh. Really...you do. I'll stop responding to your idiocy.
  5. pokertrip pokertrip is offline

    United States

    Posts: 700
    Joined: Mar 05

    Aug 10th, 2008 (8/10/2008 4:53pm) in reply to tibby99

    cooperate and you will get your money back. stars is the most honest site on the net. if you are not cheating, then you will get your money back and not have to worry about your financial info getting out. besides, they won't ask for anything information that can cause damages if leaked anyway...
     1
  6. lilybeau lilybeau is offline

    Los Angeles, CA
    United States

    Posts: 300
    Joined: Mar 06

    Aug 10th, 2008 (8/10/2008 5:02pm) in reply to tibby99

    The "letter" is a fake.

    pokerstars does not sign its letters

    "Pokerstars". They sign it "PokerStars".
  7. rocksolid124 rocksolid124 is offline

    Denham Springs, LA
    United States

    Posts: 9,352
    Joined: Sep 06

    Aug 10th, 2008 (8/10/2008 5:07pm) in reply to lilybeau

     
    Originally Posted by lilybeau View Post

    The "letter" is a fake.

    pokerstars does not sign its letters

    "Pokerstars". They sign it "PokerStars".

    Owned.
  8. I Spew Chips I Spew Chips is offline

    United States

    Posts: 2,763
    Joined: May 07

    Aug 10th, 2008 (8/10/2008 6:00pm) in reply to rocksolid124

    I think it's pretty standard in these types of threads where someone accidentally leaves out certain parts of the story.
     
  9. Hoobangin Hoobangin is offline

    Canada

    Posts: 1,767
    Joined: Feb 07

    Aug 10th, 2008 (8/10/2008 6:18pm) in reply to I Spew Chips

    Hey tibby, go jump off your house and land on your head please.
     
  10. ApesAreFun ApesAreFun is offline Moderator/Euro Donk

    Norway

    Posts: 6,246
    Joined: Aug 07

    Aug 10th, 2008 (8/10/2008 6:26pm) in reply to rocksolid124

     
    Originally Posted by rocksolid124 View Post

     
    Originally Posted by lilybeau View Post

    The "letter" is a fake.

    pokerstars does not sign its letters

    "Pokerstars". They sign it "PokerStars".

    Owned.

    haha! :D he needs to stop the Bodog propaganda :P
     906 
Reply to Thread