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Prima Network Refusing to Refund Cancelled Tourney???

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  1. BlufforNuts BlufforNuts is offline

    Chilliwack
    Canada

    Posts: 204
    Joined: Jul 05

    Aug 20th, 2006 (8/20/2006 3:19am)

    Guys a scary thing may be happening on Prima. Last Monday, I played the 20,000 Guarantee rebuy. The Prize Pool exceeded the guarantee as there were 120 entries. With 12 of us left, the site went down and the tournament was cancelled.

    Ok. That happens on all the sites at times. Prima was slow on responding, promising a refund within 24 hours. Finally today, I was advised that I was being refunded ONLY my buy-in but the proceeds from the eliminated players, it appears, are being kept by Prima.

    This violates their tournament cancellation rules which follow the standard protocol of pro-rating the proceeds from the elminated players among those left:

    <SPAN>"If Players have been eliminated, the remaining players receive a refund of their buy in amount. (and) The remaining players receive a portion of the prize pool from all eliminated players….”

    I ahve emailed Prima for a clarification but I had already pointed this out in response to an earlier email from them that they were only refunding the buy-in.

    What this means is they may have pocketed the buy-in from 108 eliminated players.

    I have emailed them seeking clarification. I am wondering if anyone else has had this experience with Prima?</SPAN>
  2. cloudyspirits cloudyspirits is offline

    Posts: 2,022
    Joined: May 06

    Aug 20th, 2006 (8/20/2006 3:43am) in reply to BlufforNuts

    thats fucked up
  3. WEC WEC is offline helps keep track of scammers in the Transfer Thread

    Tucson, AZ
    United States

    Posts: 1,129
    Joined: Apr 05

    Aug 20th, 2006 (8/20/2006 4:13am) in reply to cloudyspirits

    You have discovered the flaw of Prima--I would never have left Prima except on several occassions they had glitches that caused tournaments to be canceled or had delays of multiple hours or Tournaments disconnected large numbers of players for a significant period of time (thankfully, it did not happen very often). It was very difficult to get refunds (although I got several after just pounding Customer Service and Royal Vegas senior staffers--and I played a ton).

    And anytime you requested a refund--CS always said--"it was not out fault--it was your computer"--wow I heard that a lot.

    They gave me my whole online bankroll so I was sorry to go--but I was afraid something bad would hapen once and I wouldnt get anything back--plus they stopped growing and a large skin left the Prima network that had a large number of soft european players.

    Other then that--Its a great place to play with great people and players that I miss-I used to be a great supporter of the site--but no more
  4. cajundaddy1 cajundaddy1 is offline

    Okinawa
    Japan

    Posts: 757
    Joined: Nov 05

    Aug 20th, 2006 (8/20/2006 4:39am) in reply to WEC

    ^^^^^ yea what he said. Love the people there, but everything WEC said is true.

    Cajun sends
     
  5. WEC WEC is offline helps keep track of scammers in the Transfer Thread

    Tucson, AZ
    United States

    Posts: 1,129
    Joined: Apr 05

    Aug 21st, 2006 (8/21/2006 3:26pm) in reply to cajundaddy1

    Hey Cajun--

    Yeah remember those days--500 people disconnected--200 cant get back on for an hour or more as tourny continues--NO REFUND--and it was YOUR computer lolololololololol

    <waiving to all the Royal Vegas/Prima players>
  6. BlufforNuts BlufforNuts is offline

    Chilliwack
    Canada

    Posts: 204
    Joined: Jul 05

    Aug 26th, 2006 (8/26/2006 3:30pm) in reply to WEC

    Truly unreal. First they sent an email saying I was receiving $209 representing my buy-ins. Then after several calls and emails, they said they were still investigating. Then they send a new email saying my $209 was actualy $159 for my buy-ins and the last $50 was my share of the prize pool.

    There were 120 players in a $109/50 rebuy/addon. Based on average buy-ins, the 108 eliminated players would have bought in $200-250 a piece. At $200, that 21,600 in a prize pool for eliminated players. While I was low stack, its inconceivable that my pro-rated chip count of the prize pool would have been exactly $50. These thieves (and I don't use that term lightly) have pocketed over $22,000 in prize pool from the eliminated players. Its an easy theft. The eliminated players aren't going to complain. And the 12 remaining players are easily made to go away by refunding their buy-ins and stonewalling them.

    Beware of Prima folks.

    Here's the first email claiming the $209 was a refund of buy-ins. Note the later email claims that the same $209 represented $159 for my buy-ins and $50 for my share of the prize pool:

    <SPAN>"Hi ________:

    Francois here from the Fortune Lounge Casino & Poker Group.</SPAN>

    <SPAN> </SPAN>

    <SPAN>First of let me state that none of the funds of the tournaments was retained by Prima Poker, now called Micro Gaming.</SPAN>

    <SPAN> </SPAN>

    <SPAN>Please allow me a moment to explain what occurred.</SPAN>

    <SPAN> </SPAN>

    <SPAN>When the $20 000 Guaranteed tournament was cancelled, they had the server payout out as well. This means that the gaming server looked at the current standing of the players at the moment of the cancellation. From here all the player that was currently still in the tournament were refunded all their buy-ins, re-buys and add-ons. The remaining prize pool was then paid out according to the prize schedule. </SPAN>

    <SPAN> </SPAN>

    <SPAN>We are aware that this is not as stated in the terms and conditions for Multi-Table Tournaments.</SPAN>

    <SPAN>
    At the moments you have been refunded $209.00 that covered your buy-ins, re-buys and add-ons. Our service Manager is addressing the matter with Micro Gaming.</SPAN>

    <SPAN> </SPAN>

    <SPAN>He is aware of the seriousness of this matter and you will be updated the moment that feedback has been received.</SPAN>

    <SPAN> </SPAN>

    <SPAN> We thank you for your patience while we attend to your request.

    Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.
    Kind Regards
    Francois
    Support Desk
    Where the Player Comes First

    Helpdesk numbers (Toll-free)
    <st1:country-region w:st="on">USA</st1:country-region> 1-866-745-2415
    <st1:country-region w:st="on">United Kingdom</st1:country-region> 0-800-056-9578
    <st1:country-region w:st="on">Thailand</st1:country-region> 1-800-271-1802
    <st1:country-region w:st="on">Taiwan</st1:country-region> 801-279-906
    <st1:country-region w:st="on">Singapore</st1:country-region> 800-270-0005
    <st1:country-region w:st="on">Portugal</st1:country-region> 800-827-002
    <st1:country-region w:st="on">Malaysia</st1:country-region> 1-800-805-933
    <st1:country-region w:st="on">Italy</st1:country-region> 800-782-446
    <st1:country-region w:st="on">Israel</st1:country-region> 1-800-945-1662
    Hong Kong 800-901-014
    <st1:country-region w:st="on">Germany</st1:country-region> 0-800-180-0948
    <st1:country-region w:st="on">France</st1:country-region> 0-800-918-780
    <st1:country-region w:st="on">Canada</st1:country-region> 1-800-766-3571
    <st1:country-region w:st="on">Australia</st1:country-region> 1-800-706-903</SPAN>

    <SPAN> </SPAN>

    <SPAN> HERE'S THE SUBSEQUENT EMAIL NOW CLAIMING THE $209 THAT THEY EARLIER CLAIMED WAS A REFUND OF MY BUY-IN INCLUDED $50 OF A PRIZE POOL:

    <SPAN lang=en-us>Hi _______</SPAN>

    <SPAN lang=en-us>My name is Codie and I am the Floor Manager at the Fortune Lounge Support Desk,</SPAN>

    <SPAN lang=en-us>Daniel, the Poker Manager requested that I contact you regarding this query. He has reviewed your poker account and see that you paid $109</SPAN> <SPAN lang=en-us> sign up fee for the tournament and a $50 re-buy. This was refunded to you along with $50 as part of the</SPAN> <SPAN lang=en-us> prize pool</SPAN> <SPAN lang=en-us> due to your placing of 13</SPAN> <SPAN lang=en-us><SUP>th</SUP></SPAN> <SPAN lang=en-us> in the tournament.</SPAN>

    <SPAN lang=en-us>The total refund was $209 that was credited to your Poker account on August 20</SPAN> <SPAN lang=en-us><SUP>th</SUP></SPAN> <SPAN lang=en-us>.</SPAN>

    <SPAN lang=en-us>I hope that this is to your satisfaction and that you have a great day.</SPAN>

    <SPAN lang=en-us>Kind Regards</SPAN>

    <SPAN lang=en-us>Codie</SPAN>

    <SPAN lang=en-us>Floor Manager</SPAN>
    </SPAN>
    Thread Starter
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