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About 3 weeks ago I won my seat to the Main Event on FTP. They sent me an email informing me that they would make wire transfers available, since the Main Event was fast approaching. I did not use this withdrawal option at the time, but after I had a large cash the following week, I decided to withdrawal 5K via wire, so I would have cash in Vegas. After another week of inactivity, I sent Full Tilt an email inquiring about my transfer, and they quickly sent me an email back reassuring me that the transaction was being processed. After over another week of inactivity, I sent them the following note...
To whom it may concern,
I put in for a bankwire withdrawal about 2 weeks ago for 5K have not yet received the money. Has it been cancelled or is it late in arriving. If it was cancelled, can you tell me why?
Regards,
Jeff Gray
And this was their response...
Hello Jeff,
Thank you for contacting Full Tilt Poker Support.
After reviewing your account we can see that your withdrawal request has been declined.
We have reviewed your account and we can see that last time you deposited money into your account to play poker was on 24.January.2007.
Cashier department canceled your withdrawal request because they would like to see some recent play activity in your account. You are having a lot of P2P transfers .
Thank you for your patience and understanding. Full Tilt Poker is dedicated to providing our players with thorough customer service. If you have any other questions, please feel free to email us.
Regards,
Tarkan
Full Tilt Poker Support
So I have a couple of questions...
We have reviewed your account and we can see that last time you deposited money into your account to play poker was on 24.January.2007.
Does this mean, I can only withdraw my money if I deposit more?
Cashier department canceled your withdrawal request because they would like to see some recent play activity in your account. You are having a lot of P2P transfers .
I had over 50K in mtt cashes the week before I made the 5K withdrawal request. Are they asking me to spread some rake around in cash and sng's? In terms of "a lot of P2P transfers" I bring FTP a nice size revenue stream by staking 10 players on their site. Are they asking me to take my business elsewhere?
This really looks like FTP is trying to coerce me to keep funds on their site. Is anyone else having similar experiences?
Full Tilt Poker...
Learn, chat and deposit with the pros (or you can't cash out). -
If there isnt more to this than what you are saying, I would write back and explain alot like what you did here. I do not think they wont there site to be considered a money laudering site, which in your case is what it looks like. If you won 50k in mtts in a week I dont see what p2p transfers have anything to do with getting your money off, say you have a stable of horses or something.
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WOW! this is a complete joke. Good luck getting your money.
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I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
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lol Thats fucking terrible. As much as I don't want outside regulations, it sucks the sites can do whatever the fuck they want.
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Level? I hope...
Originally Posted by Chazley
I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
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Ok, well from a business perspective how hard are they failing at customer satisfaction/service for someone who gives them a helluva lot more business than the average player.
Originally Posted by Chazley
I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
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Are you leveling me?
Originally Posted by supra1988t
Level? I hope...Originally Posted by Chazley
I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
Take a minute to think about it from their perspective is all I'm saying. -
Trust me, I'm probably the biggest Full Tilt hater on these forums. All I'm saying is that, in their minds, they're paying out thousands of dollars to someone who gets alot of p2p transfers into his account and generates what they qualify as a very small amount of rake. Therefore, they fell that their giving away money to this player.
Originally Posted by I Spew Chips
Ok, well from a business perspective how hard are they failing at customer satisfaction/service for someone who gives them a helluva lot more business than the average player.Originally Posted by Chazley
I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
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I thought this was standard?
No one can cash out unless they've deposited... -
By the way, stars has a similar policy where you must make a certain amount of rake to cashout a certain amount if you have a certain amount of p2p transfers. This is nothing new in the online poker world.
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..........Open the OPs profile. He has obviously deposited before. The e-mail said he hadn't deposited since 1/07 which is obvious considering he prolly hasn't needed to. So yea this is pretty ridiculous on fulltilts part.
Originally Posted by Chazley
I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
Edit: And he's obviously played before. -
Chazley, stfu if you can't read OP. Look below for help:
"I had over 50K in mtt cashes the week before I made the 5K withdrawal request."
Tough to win 50K if you ain't playing on their site huh... -
So, just looking at your last month or so (to keep it recent), you've played several dozen events. You won a $12,000 ME package plus much more.
Originally Posted by jeffbeesdat
Cashier department canceled your withdrawal request because they would like to see some recent play activity in your account.
How do they expect you to obtain your winnings?
If they have a concern over 'excessive' player transfers, shouldn't they deal with this in some other manner? Isn't each individual transfer 'approved' as it is requested? -
Wow that is pretty gross.
I doubt that reflects Fulltilts policy.
I would think that it is just a poorly worded Email from someone who is not that proficient in English.
I hope they fix it quickly and compensate you for your inconvenience.
It really sucks that things like this happen as often as they do. -
This sounds like standard FTP shadyness...I see these type of posts day-in and day-out....I just can't fathom why people still play there.
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FTP sucks imo
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I'm not sure which is more pathetic, the way they worded that email or their total disregard for the actual facts .
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Dude its Jeffbeesdat, I'm a low to mid stakes player, and he was in 3.30+ turbo 180 man with me before, that and the fact he has a 6 fig score on his recent results says hes a high volume player to me. Not to mention 50k in winnings seems like he would have to put in some decent volume to win that much. Also, as long as the individuals hes transferring to have had no shady inquiry's into their accounts there is no reason his cash out request should not be granted.
Originally Posted by Chazley
I mean, if youre cashing out all this money without playing on their site, I can see where they are coming from. In their mind, you're getting all this money transfered to you, and youre generating a small amount of rake, so they are basically giving you money. I can see what they're saying. There's nothing wrong with them being cautious here, just look at it from their business perspective.
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Well FTPDoug, I know your on these forums, lets hear what you have to say about this. In other words, that bullshit. Good luck man.
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Horrid. GFY FT.
Hope it works out, please keep us posted. -
comment from ftp doug pls....
kinda effects anyone who ever plans on cashing out and also makes p2p transfers...
gl jeff -
What a bunch of fucking nonsense. The only businesses that can get away with this shit are ones that don't have fucking phone numbers.
There's no way that they'd be able to defend their actions without sounding like complete douchebags.
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