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RIPPED OFF BY ULTIMATE BET UBOC EVENTS

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  1. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 11:55am)

    I registered for two UBOC events that never went off because of to few players. Money was taken out of my account $25.00 + $2.50 and $10.00 + $1.00. After sending customer support more than 10 emails and UB not responding, what are my options? Has this happened to anyone else? I have sent tourney ID #'s, dates, times and amounts to a UB pro. Is the Gaming Commision my next move.
  2. Cmoney3 Cmoney3 is offline

    United States

    Posts: 12,401
    Joined: Dec 05

    Dec 8th, 2007 (12/8/2007 11:56am) in reply to houn

    lol @ gaming commision

    UB calls me occasionally the number is 000-000-0000 that shows up on my caller ID

    u are at the mercy of UB
  3. grapsfan grapsfan is offline Head Curmudgeon

    Rosemount, MN
    United States

    Posts: 7,980
    Joined: Jun 05

    Dec 8th, 2007 (12/8/2007 11:57am) in reply to houn

    How long has it been since the events were cancelled? UB is notoriously slow and shitty about responding to customer issues (one of the main reasons I don't play there anymore)...flooding them with repeated E-mails like you did only makes it worse. Just be patient, and keep this in mind the next time you choose your site at which to play.
     
  4. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 12:02pm) in reply to grapsfan

    11/29 and 12/3
    Thread Starter
  5. evilCrusher evilCrusher is offline

    Lilburn, GA
    United States

    Posts: 129
    Joined: Jul 06

    Dec 8th, 2007 (12/8/2007 12:43pm) in reply to Cmoney3

    the least they could do is send u an email tellin u to F$%& OFF!
  6. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 12:48pm) in reply to houn

    Been playing on UB almost 3 yrs and the support has always gotten back to me. This is the 1st time I have been ignored.
    Thread Starter
  7. porter porter is offline

    Saint Helena, CA
    United States

    Posts: 208
    Joined: May 07

    Dec 8th, 2007 (12/8/2007 1:10pm) in reply to houn

    Who plays on Ulitmate Bet? Is that a real online poker site??

    -porter
  8. Sokpuppet7 Sokpuppet7 is offline

    Fort Worth, TX
    United States

    Posts: 4,409
    Joined: Sep 05

    Dec 8th, 2007 (12/8/2007 1:16pm) in reply to porter

    Other than the UBOC and maybe the sunday majors, this site isnt worth the effort. To be honest, I think they have the best structure and a very good interface, but as much as they can see everyone complaining about customer service and support, you'd think they'd want to take some initiative and start working on it. I truely believe they could be in the league w/ pokerstars and FTP if they would do more to make their customers happy and raise their guarantees...
  9. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 1:27pm) in reply to Sokpuppet7

    They have really lowered there guaranties this last year and there support stinks it's a shame.
    Thread Starter
  10. porter porter is offline

    Saint Helena, CA
    United States

    Posts: 208
    Joined: May 07

    Dec 8th, 2007 (12/8/2007 1:28pm) in reply to Sokpuppet7

    I guess it sounded more sarcastic in my head ^^^^^^^. UB BLOWS EITHER WAY YOU TRY TO SWING IT
  11. werd2u werd2u is offline

    Kansas City, MO
    United States

    Posts: 806
    Joined: Feb 07

    Dec 8th, 2007 (12/8/2007 1:33pm) in reply to porter

    im also not a huge fan of alternates for the first hour either =\
  12. pointdume pointdume is offline

    Holland, MI
    United States

    Posts: 3
    Joined: Aug 07

    Dec 8th, 2007 (12/8/2007 2:01pm) in reply to houn

    I'ts happened to me too. UB Rarely Emails members back
  13. Aaron_Hacker Aaron_Hacker is offline

    Avon, IN
    United States

    Posts: 1,403
    Joined: Sep 06

    Dec 8th, 2007 (12/8/2007 2:02pm) in reply to houn

    dude be patient.....u will get ur $$$
     
  14. Rocket Surgeon Rocket Surgeon is offline & brain scientist

    United States

    Posts: 12,012
    Joined: Apr 05

    Dec 8th, 2007 (12/8/2007 2:04pm) in reply to Aaron_Hacker

    Yea, because he should really have to wait 2 weeks to get a simple refund.... wtf?
  15. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 2:32pm) in reply to Rocket Surgeon

    The credit shoud have been insta like the buy in was.
    Thread Starter
  16. leggggggggggy leggggggggggy is offline

    Fort Lauderdale, FL
    United States

    Posts: 669
    Joined: Apr 05

    Dec 8th, 2007 (12/8/2007 2:43pm) in reply to houn

    wish i was still the ambassador....it all be fixed today

    or i'd quit !!!

    ooooops i did quit ..

    id also hget my td's for my 2nd event 13 win - 1050

    only been a week at 10 e-mails..

    site really should be banned by pkt 5's till they treat us with some respect..
     1
  17. Darth Fear Darth Fear is offline

    Milpitas, CA
    United States

    Posts: 330
    Joined: Jul 05

    Dec 8th, 2007 (12/8/2007 3:58pm) in reply to leggggggggggy

    I used to enjoy playing on UB (not so much anymore). Obviously there are a lot that they can improve on and emails are one of them. I can count the number of emails that I have sent UB on my fingers, and not once was I satisfied with their response. When they did respond to an email, it was something like we have transferred your inquiry to the appropriate department. If you have any other questions or concerns, please dont hesitate to ask us. We value you as a customer etc. etc.

    Unfortunately, the message that I feel that I am receiving from UB goes more like this, I am sending you a generic email response. I actually have no idea how to answer your simple inquiry on my own, so I will pretend to do something about it. In all likelihood, I wouldnt be surprised if no one ever gets back to you, and you know what? I DONT CARE! Not my concern really. Its not like if there are any consequences if your question is never resolved or answered. Thanks for playing!"
  18. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 4:33pm) in reply to Darth Fear

    Any response would be better than nothing at all. It's typical for UB to let you know they received your email 1st. That is the key they don't respond at all.
    Thread Starter
  19. hrk hrk is offline

    FL
    United States

    Posts: 541
    Joined: Nov 05

    Dec 8th, 2007 (12/8/2007 4:39pm) in reply to houn

    When I email support through the poker client, it seems as if the email gets lost somewhere and they eventually get it a week or two later. When I email them at support@ub.com, their response time is usually less than 24 hours. Try that, and gl.
  20. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 8th, 2007 (12/8/2007 4:45pm) in reply to hrk

    Thanks hrk tried that on 12/01 then again on 12/04 after they stiffed me again. Then I sent tourny ID #'s to UB rep/pro Krazy Kanuck still nothing wtf.
    Thread Starter
  21. KrazyKanuck KrazyKanuck is offline

    Toronto
    Canada

    Posts: 487
    Joined: Mar 05

    Dec 9th, 2007 (12/9/2007 3:04pm) in reply to houn

    I didn't get any emails from you Houn. PM me and i'll give you another email address to try
    KK
  22. houn houn is offline

    Highland Park, IL
    United States

    Posts: 58
    Joined: Apr 06

    Dec 9th, 2007 (12/9/2007 5:39pm) in reply to KrazyKanuck

    UB made good on my entry fee's this morning. Thank you all for responding to this thread.
    Thread Starter
  23. r_a_y r_a_y is offline

    Ottawa
    Canada

    Posts: 53
    Joined: Aug 06

    Dec 15th, 2007 (12/15/2007 4:21pm) in reply to houn

    just chiming in my agreement.
    UB owes me TD's for 5 WINS! And of course they are ignoring my emails.
    This has gone beyond annoyance and become theft.

    r_a_y
     1
  24. dealace1 dealace1 is offline @ UFC 115 via UB

    Mississauga
    Canada

    Posts: 1,042
    Joined: Jan 07

    Dec 15th, 2007 (12/15/2007 8:46pm) in reply to houn

    What's the over/under on whether the other players in the same tourney got their buyins back as well? I imagine they all have to try 3-5 emails before they get their buyins back and those that didn't notice won't see it back.

    Remember, they are AP now.
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