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stars connection issues????

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  1. SpadeSkillz SpadeSkillz is offline

    Powell, OH
    United States

    Posts: 1,102
    Joined: Jun 06

    Aug 17th, 2010 (8/17/2010 2:01am)

    probably a repost but didnt see on pg 1 ..... 2 o the servers are @ 60% connection when you click network status ( im in nevada) ....and earlier all but 1 had very bad listed beside their connection....stars emailed me back this


    Thank you for your report.

    Earlier today, one of the major Internet Service Providers (ISPs), which
    provides a connection pathway to the pokerstars servers, experienced
    difficulties that caused connection problems for some of our players. As the
    ISP is a separate company, the issues were not within our ability to control.

    However, everything appears to be back to normal at this time, and we
    apologize for any inconvenience caused by the connection issues.

    If you are still having problems logging into PokerStars, please close and
    restart the program, you should then be able to connect.

    If you were playing in a tournament and feel you were negatively affected by
    the ISP problems, please send us an email with the following subject line:

    REFUND: Tournament #, buy-in, User ID

    For instance, if your User ID is 'PokerMagic' and you played in tournament
    #300030551, which was a $50+5 buy-in, the subject line should look like this:

    REFUND: Tournament #300030551, $50+5, PokerMagic

    If you are not sure of the tournament number then you can locate it via the
    the PokerStars software:

    'Requests -> Tournament History...'

    Once again we sincerely apologize for any inconvenience this situation has
    caused and thank you for your patience as we resolve matters.

    Regards,

    Vanja T
    PokerStars Support Team



    so if you felt like something was up, it likely wasn't your computer so shoot them an email and likely get some buyins back ...oh and just now as typing this my connection on there went out again so if this is happening to you i suggest cutting stars out of your slate for now!!! GLGL
     
  2. JLizard JLizard is offline Grand Zu Wizard in Training

    Escaz
    Costa Rica

    Posts: 1,048
    Joined: Nov 06

    Aug 17th, 2010 (8/17/2010 2:34am) in reply to SpadeSkillz

    im lagging out pretty consistently atm.
    329 6
  3. MFT77 MFT77 is offline

    Canada

    Posts: 675
    Joined: Aug 08

    Aug 17th, 2010 (8/17/2010 2:40am) in reply to JLizard

    about 7 hours ago, i was having mega problems with connection and tables being frozen, thought it was my computer but maybe it wasn't. had 30 DON's going and cost me some $$$$$$$
  4. JackimusPrime JackimusPrime is offline

    Irvine, CA
    United States

    Posts: 1,255
    Joined: Jun 05

    Aug 17th, 2010 (8/17/2010 2:42am) in reply to MFT77

    I was thinkin of making a post about this but thought it was just me since nobody else at the tables said they were having issues.

    Glad to know I'm not crazy.
  5. SpadeSkillz SpadeSkillz is offline

    Powell, OH
    United States

    Posts: 1,102
    Joined: Jun 06

    Aug 17th, 2010 (8/17/2010 7:52pm) in reply to JackimusPrime

    they refunded me for only 1 but somehow took a 2nd in another during the bunch so not too bad...hopefully you guys got more!
     
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