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Is Stars down for you guys?

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  1. OhScissorMe OhScissorMe is offline

    Duluth, MN
    United States

    Posts: 967
    Joined: Jan 07

    Aug 17th, 2010 (8/17/2010 7:11am)

    Or is it just me...?
     2
  2. boondock11 boondock11 is offline

    Chicago, IL
    United States

    Posts: 780
    Joined: Dec 07

    Aug 17th, 2010 (8/17/2010 7:12am) in reply to OhScissorMe

    not playing but not connected either
  3. bugbig1 bugbig1 is offline

    Dayton, OH
    United States

    Posts: 432
    Joined: Jul 05

    Aug 17th, 2010 (8/17/2010 7:13am) in reply to OhScissorMe

    yes just came back up
  4. the fiend 34 the fiend 34 is offline

    Indianapolis, IN
    United States

    Posts: 26
    Joined: Oct 06

    Aug 17th, 2010 (8/17/2010 7:18am) in reply to bugbig1

    Me too. Thought everyone was down but I guess not since play never stopped. My normal internet was fine...just a poker disconnect. Pretty brutal.
     
  5. snstvns2000 snstvns2000 is offline

    Hudson, WI
    United States

    Posts: 32
    Joined: Jan 08

    Aug 17th, 2010 (8/17/2010 9:34am) in reply to the fiend 34

    I was on the bubble with the chip lead and in a hand with the nut flush and half my stack in, and everything stopped...I checked my internet everything worked fine, and I waited it out...about 5 min later I am the shortstack..The guy I was in the hand with said he logged out and restarted and won the hand...BS
  6. snstvns2000 snstvns2000 is offline

    Hudson, WI
    United States

    Posts: 32
    Joined: Jan 08

    Aug 20th, 2010 (8/20/2010 1:04am) in reply to snstvns2000

    Then Stars sent me this, after my email

    PokerStars Support

    <support@pokerstars.com> Tue, Aug 17, 2010 at 3:19 PM To: xxxxxxxxxxx[SIZE=1]Reply | Reply to all | Forward | Print | Delete | Show original [/SIZE]
    Hello Sean,

    Thank you for your email to PokerStars. We are really sorry for the
    inconvenience you experienced during this tournament.

    We have reviewed your playing history for Tournament #302025461 and found
    that you missed a substantial portion of this tournament.

    At the time you disconnected your chips represented a equity of $31.96 and
    you later cashed for a total of $10 finishing fifth.

    I have now credited your account with a total of $31.96, so in total you
    have cashed in the event and got your equitey worth refunded as a good will
    gift from your friends here at PokerStar. For a total score of $42.96 which
    in total is more than the player getting second in the tournament got.

    Please understand that we did not suffer any server-side problems or
    disconnection during this tournament. Your issues seem to have been local to
    your computer or Internet Service Provider (ISP); otherwise many players
    would have been disconnected, and that was not the case. Part of the
    inherent risk of playing poker on the Internet is the possibility that
    Internet connections may fail for any number of reasons. From a practical
    business standpoint, it is impossible for us to be responsible for the
    Internet connections of our players.

    Rule 18 of our tournament rules states, in part:

    "18. By participating in a tournament, a player accepts the risk of Internet
    disconnection, due to problems with the connection between their computer
    and the servers, lag or freeze or some other problem in the player's
    computer or the Internet.

    * a. PokerStars does not accept any responsibility for a player
    disconnect except in the case of a server crash."

    The complete rule list is available on the PokerStars website:

    http://www.pokerstars.com/poker/tournaments/rules/

    For these reasons, we cannot make a practice of refunding tournament buy-ins
    and hope to continue running tournaments.

    Once again, we apologize for the inconvenience caused by this, and if you
    have any further questions, please let me know.

    Best regards,

    Karl R
    PokerStars Support Team
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