I was on the bubble with the chip lead and in a hand with the nut flush and half my stack in, and everything stopped...I checked my internet everything worked fine, and I waited it out...about 5 min later I am the shortstack..The guy I was in the hand with said he logged out and restarted and won the hand...BS
Then Stars sent me this, after my email
<email@example.com> Tue, Aug 17, 2010 at 3:19 PM To: xxxxxxxxxxx[SIZE=1]Reply | Reply to all | Forward | Print | Delete | Show original [/SIZE]
Thank you for your email to PokerStars. We are really sorry for the
inconvenience you experienced during this tournament.
We have reviewed your playing history for Tournament #302025461 and found
that you missed a substantial portion of this tournament.
At the time you disconnected your chips represented a equity of $31.96 and
you later cashed for a total of $10 finishing fifth.
I have now credited your account with a total of $31.96, so in total you
have cashed in the event and got your equitey worth refunded as a good will
gift from your friends here at PokerStar. For a total score of $42.96 which
in total is more than the player getting second in the tournament got.
Please understand that we did not suffer any server-side problems or
disconnection during this tournament. Your issues seem to have been local to
your computer or Internet Service Provider (ISP); otherwise many players
would have been disconnected, and that was not the case. Part of the
inherent risk of playing poker on the Internet is the possibility that
Internet connections may fail for any number of reasons. From a practical
business standpoint, it is impossible for us to be responsible for the
Internet connections of our players.
Rule 18 of our tournament rules states, in part:
"18. By participating in a tournament, a player accepts the risk of Internet
disconnection, due to problems with the connection between their computer
and the servers, lag or freeze or some other problem in the player's
computer or the Internet.
* a. PokerStars does not accept any responsibility for a player
disconnect except in the case of a server crash."
The complete rule list is available on the PokerStars website:
For these reasons, we cannot make a practice of refunding tournament buy-ins
and hope to continue running tournaments.
Once again, we apologize for the inconvenience caused by this, and if you
have any further questions, please let me know.
PokerStars Support Team
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