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Stars Help...any high rollers?

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  1. werpennstate23 werpennstate23 is offline

    Posts: 59
    Joined: Mar 08

    Nov 24th, 2009 (11/24/2009 9:09pm)

    Just got lucky enough to run good this weekend in a tourney on Stars. I've never received something like this before and wondering if it's legit. Obv I am lenient and skeptical about giving away personal information such as this via e-mail. Do I have anything to worry about???

    Hello,

    Congratulations on your win.

    As per standard security practice all winners of our Signature Tournaments
    are reviewed before they are allowed to either cash out their winnings.
    While reviewing your account it has come to our attention that it has not
    yet been verified, please note that as a licensed and registered company, we
    are required by International laws to perform these identity verifications
    on our customers and to hold proof of such.

    We request that you please submit the following information:

    1. A clear photocopy of your driver's license, front and back, or other
    government-issued Photo ID. It must be current (have not expired) including
    an issuing and expiration date, and must clearly show your date of birth and
    photograph.

    2. A clear photocopy of your most recent utility bill (phone, gas, water
    etc.) showing name, address and statement date. If you don't have any
    utility bills in your name, you may send us a recent credit card or bank
    statement in your name.

    Please include your user ID if you're going to fax these documents. This can
    be forwarded to us by Email as an attachment, or by fax to:

    Attn: pokerstars Game Security Department
    Fax Numbers:
    1 800 631 9050 – Toll free for US & Canada
    00800 765 37782 – UK & Italy
    +44 1624 630899 – International

    NOTE: If you wish to include any additional information, please do so via
    email, not on your fax. Please also ensure that:

    - The copies are clear and legible (400 dpi+ recommended), and they include
    the full document (bill/pay stubs, folded papers, covered information and
    partial sections are not accepted).

    - The Email attachments do not exceed 5 MB and are in JPEG (.jpg) or PDF
    (.pdf) format. If you do not have access to a scanner, we will accept
    digital photos of the documents providing they meet the requirements above.

    - The documents provided as proof of address cannot be older than 3 months.

    Again, congratulations on your win! We look forward to your response.

    Regards,

    Ana M.
    PokerStars Game Security
     
  2. RagTopDoc RagTopDoc is offline

    Waukesha, WI
    United States

    Posts: 293
    Joined: Dec 07

    Nov 24th, 2009 (11/24/2009 9:14pm) in reply to werpennstate23

    Seem "phishy"... email 'stars support and ask if they sent the email?
  3. Popperhead Popperhead is offline

    Toronto
    Canada

    Posts: 13,098
    Joined: Jul 07

    Nov 24th, 2009 (11/24/2009 9:14pm) in reply to werpennstate23

    Standard
  4. Ace_this Ace_this is offline

    Smyrna, GA
    United States

    Posts: 178
    Joined: Jul 05

    Nov 24th, 2009 (11/24/2009 9:19pm) in reply to werpennstate23

    I doubt F[ull]T[ilt]P[oker]Doug cares to comment on pokerstars Security policy. Email Pokerstars about it though...
  5. taypaur taypaur is offline

    Limassol
    Cyprus

    Posts: 724
    Joined: Jan 08

    Nov 24th, 2009 (11/24/2009 10:19pm) in reply to werpennstate23

    This is standard....they will ask for this on big transfers sometimes or big cashouts. I assume you verified that its actually from pokerstars. Just e-mail scanned copies of requested documentation and all should be good.
    320 12
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