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Time Frame for PS Account Unfreeze

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  1. jkane1564 jkane1564 is offline

    Posts: 67
    Joined: Jan 09

    Jan 4th, 2010 (1/4/2010 4:53pm)

    Micro stakes player, made a withdrawal last night and found my account frozen when I tried to log on pokerstars this morning. Email from pokerstars says:

    Following a review of your account and recent cashout request we have
    identified you have a close relation to the following account(s):

    and listed the account names of my two brothers who play on pokerstars occasionally. Neither has played in the last 3-4 weeks and they play low volume micro stakes infrequently.

    They asked me to have the players of these two accounts email them, fax them my license and explain the nature of my relation to the named accounts. Did this, had my brothers email them and am waiting for a response.

    Anyone had a similar experience with pokerstars? Not sure why this happened, except that I have been home from school for the holiday break and was playing from the same IP address that they have played from in the past, my parents house. Didn't play at the same time as them, let alone play in any of the same tournaments.

    Not a big deal just wondering what kind of timeframe I am looking at to be able to play again, any input would be appreciated. Thanks.
  2. stayhighlowe stayhighlowe is offline

    Chicago, IL
    United States

    Posts: 564
    Joined: Aug 07

    Jan 4th, 2010 (1/4/2010 5:27pm) in reply to jkane1564

    4days - 2 weeks or so some times longer email then and ask if there is anything u can do to help etc
  3. normlfella normlfella is online now

    Somerville, MA
    United States

    Posts: 2,459
    Joined: May 06

    Jan 4th, 2010 (1/4/2010 5:43pm) in reply to jkane1564

    PM Chazmental re: account closure response timeframes
  4. N 82 50 24 N 82 50 24 is offline herp derp derp

    Philadelphia, PA
    United States

    Posts: 8,601
    Joined: Jun 05

    Jan 4th, 2010 (1/4/2010 7:07pm) in reply to normlfella

     
    Originally Posted by normlfella View Post

    PM Chazmental re: account closure response timeframes

    LOL I knew this would come up
     
  5. jkane1564 jkane1564 is offline

    Posts: 67
    Joined: Jan 09

    Jan 6th, 2010 (1/6/2010 5:34pm) in reply to N 82 50 24

    lol thanks for the info and making me read the 25+ new pages of the chaz thread. Still waiting on pokerstars they have been good about responding to my emails but it is taking them a while to process the information, hopefully be back in a couple of days sucks to miss micro madness tonight.
    Thread Starter
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