Check out our brand new Local Poker Communities! Get updates and interact with poker players in your area.
Visit the United States Poker Community | Visit the California Poker Community | Read more about the Launch of P5s Local

trouble signing on to pokerstars

Reply to Thread
  1. ryan8616 ryan8616 is offline

    Syracuse, NY
    United States

    Posts: 133
    Joined: May 08

    Nov 17th, 2009 (11/17/2009 11:10am)

    I open pokerstars and an error message comes up thats says "Unable to get latest software version from server" error code -2/-83
    i dont have any firewall blocking pokerstars

    anything i can do to make it work?
  2. mapunk mapunk is offline

    Encinitas, CA
    United States

    Posts: 1,321
    Joined: Jun 06

    Nov 17th, 2009 (11/17/2009 11:18am) in reply to ryan8616

    email support. For the most part, only they know what those error codes mean. They'll be able to help you

    edit:

     


    First, you should restart your computer and power off/on any network equipment you have connected (i.e. modem, router, access points or hubs). If this fails, check your system date/time (located on the Taskbar) to ensure the current date and year is set properly. Next, make sure if you have a firewall or similar software (i.e. proxy or websense filter/parental control) installed it is configured correctly to allow pokerstars to access the Internet.

    If the above fails, please contact support@pokerstars.com. It would be helpful when contacting us if you provide as many details as possible regarding the problem, and to send us the PokerStars program log files from your computer (PokerStars.log.0, PokerStarsUpdate.log.0, and PokerStarsCommunicate.log.0 if present). To send us the log files, you will need to manually locate them and attach them to an e-mail. Depending on your Operating System the logs will be located in different directories.

    For Windows XP and older (C:\Program Files\PokerStars\):

    1. Double click 'My Computer' on your Desktop or Start Menu.
    2. Double click 'C:\' drive to view the files on your hard drive.
    3. Double click 'Program Files' folder.
    4. Double click the 'PokerStars' folder.
    5. Locate 'PokerStars.log.0', 'PokerStarsUpdate.log.0' and 'PokerStarsCommunicate.log.0 if present.
    6. Attach these files to an e-mail and send them to support@pokerstars.com.
    For Windows Vista (C:\Users\USERPROFILE\AppData\Local\PokerStars\):
    1. Click the Start Menu.
    2. Type the following or copy/paste into the Search and press enter: %USERPROFILE%\AppData\Local\PokerStars
    3. Locate 'PokerStars.log.0', 'PokerStarsUpdate.log.0' and 'PokerStarsCommunicate.log.0' if present.
    4. Attach these files to an e-mail and send them to support@pokerstars.com.
    For Mac OSX (Home\Library\Logs\PokerStars\):
    1. Open the Finder.
    2. Open the Home directory/folder.
    3. Open the Library directory/folder.
    4. Open the Logs directory/folder.
    5. Open the PokerStars directory/folder.
    6. Locate 'PokerStars.log.0' and 'PokerStarsUpdate.log.0'
    7. Attach these files to an e-mail and send them to support@pokerstars.com.
    If you have any troubles locating the log files requested, please let us know and we will be happy to provide further assistance.

     
Reply to Thread

Similar Threads