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UB cash stuck on a cash table during downgrade I mean upgrade

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  1. The Chirio The Chirio is offline

    Mercedes, TX
    United States

    Posts: 132
    Joined: Apr 05

    Mar 3rd, 2006 (3/3/2006 3:43am)

    I was in a 1-2 PLO8B game with $532.15 when the system crashed. They have neither put that money in my account nor given me a good response as to why or when they will do it.

    I know some of you have didn't get your tourney buy-in back, but did any of you have any cash game cash "frozen" on the table and not received it back.

    Lucky for me I have poker tracker and know exactly how much I had when the system went down.

    UB finally sent me an email about 18 hrs after I emailed them telling how much money I started the day with. "HOW MUCH MONEY I STARTED THE DAY WITH"
    What a great response.

    My account is $532 short, and they are telling me my account is currently correct.

    Any body else having these problems?
  2. pflores1 pflores1 is offline

    Posts: 18
    Joined: Jan 06

    Mar 3rd, 2006 (3/3/2006 7:39am) in reply to The Chirio

    UB sent me an email when the game I was playing crashed. It was to tell me they were depositing the amount I had at the table into my account after thier investigation, to make sure everyone got the money they were owed... (apperently they 'freeze' the funds when this happens)

    Probably happeneing a LOT at the moment, so dont be supprised if it takes a while for them to get back to you with a resolution.

    (mine happened within a few hours of the 'upgrade', so I imagine they werent quite as swamped yet)

    GL!
  3. The Chirio The Chirio is offline

    Mercedes, TX
    United States

    Posts: 132
    Joined: Apr 05

    Mar 3rd, 2006 (3/3/2006 12:31pm) in reply to pflores1

    I just received an email now saying they were going to credit the cash game tables through out the day today. We will see if it happens in a timely manner. Their reply certainly wasn't, but I am going to give them the benefit of the doubt.
    Thread Starter
  4. Dumb Walrus Dumb Walrus is offline

    S Lake Tahoe, CA
    United States

    Posts: 16,512
    Joined: Jan 05

    Mar 3rd, 2006 (3/3/2006 12:32pm) in reply to The Chirio

    I lost $30 last night in a heads up sng when it crashed. :o(
  5. uup115 uup115 is offline

    Atlanta, GA
    United States

    Posts: 67
    Joined: Nov 05

    Mar 3rd, 2006 (3/3/2006 1:54pm) in reply to The Chirio

    YES! i have had the same problem. with over $600 total out for 2 days!
  6. AngryTeeTee AngryTeeTee is offline

    Sewell, NJ
    United States

    Posts: 805
    Joined: Jul 05

    Mar 3rd, 2006 (3/3/2006 1:55pm) in reply to uup115

    Read legggggggys post guys he offered to help out with this!
  7. 2Slick4u 2Slick4u is offline

    Atlanta, GA
    United States

    Posts: 4,767
    Joined: Jun 05

    Mar 3rd, 2006 (3/3/2006 3:09pm) in reply to The Chirio

    My deepest apologies for this mugging by UB. It really points out the crying need for the creation of a governing body/commission with the power and authority to ensure all on-line poker sites can't just stick it to their paying customers. If such an association is formed, only the most crooked and/or shaky sites will refuse to belong, which would ensure their rapid demise. Yes, I know some of the bigger sites are backed by gaming commissions, but I think there's a place for an over-all governing authority for on-line poker with some real teeth to serve as an arbiter when things go horribly wrong as they did for you at UB. I had been debating going back and playing on UB since I haven't done anything there in over a year, but your post has persuaded me that UB is the LAST place I'll put a dime's worth of my poker money. Again, hate to hear this happened and wish you much luck in getting some justice and your money back from the site. 2Slick
  8. harpoon harpoon is offline

    Indianapolis, IN
    United States

    Posts: 71
    Joined: Jan 06

    Mar 3rd, 2006 (3/3/2006 3:18pm) in reply to The Chirio

    had the same problem but one email to leggggggggggy and my cash is back.
     
  9. The Chirio The Chirio is offline

    Mercedes, TX
    United States

    Posts: 132
    Joined: Apr 05

    Mar 4th, 2006 (3/4/2006 1:33pm) in reply to harpoon

    going to try that
    thanks
    Thread Starter
  10. GSXR GSXR is offline

    Boca Raton, FL
    United States

    Posts: 90
    Joined: Jan 06

    Mar 4th, 2006 (3/4/2006 1:37pm) in reply to The Chirio

    YOU GOT A RESPONSE?????????
    AND YOUR COMPLAINING????
    I DONT CARE IF UB WROTE BACK "HELLO GSXR"

    THAT WOULD BE A HUGE ACCOMPLISHMENT IN ITESELF

    yea, i have tons of money caught up in their downgrade
  11. BoogiePicker BoogiePicker is offline

    Howard Beach, NY
    United States

    Posts: 24
    Joined: Sep 05

    Mar 4th, 2006 (3/4/2006 1:37pm) in reply to 2Slick4u

    well right now a lot of pressure is being put on the online poker community by the C3(Crazy Christian Congress(no offense to the non-crazy Christian, i like them)). so any organized effort regarding online poker should be put towards squashing legislation that might outlaw online poker. but dont worry, if worst comes to worst and online poker becomes illegal, its still pretty legal to buy a guy and shoot someone you greatly dislike. just say you were hunting and you're just a poor shot.
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