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  1. CL Type-S49 CL Type-S49 is offline

    Fairfax, VA
    United States

    Posts: 158
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 2:44pm)

    When attempting to download the latest pokerstars update from the server, I receive an error code stating "unable to get latest version error..."

    PS Support is not responding.

    I guess they don't want my money today.

    Help appreciated.
     
  2. stevem1267 stevem1267 is offline

    Milton, MA
    United States

    Posts: 3,711
    Joined: Jun 07

    Jan 27th, 2008 (1/27/2008 4:18pm) in reply to CL Type-S49

    same thing here
  3. RichardHurtz RichardHurtz is offline

    Russian Federation

    Posts: 3,376
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:22pm) in reply to stevem1267

    I'm getting a virus notice when downloading Stars update. Virus is called Downloader.swizzor. I move virus to vault and pokerstars will not update. Virus is located in programfiles\pokerstars\update\pokerstars.exe.
  4. DexterCain DexterCain is offline

    Posts: 13,456
    Joined: Aug 05

    Jan 27th, 2008 (1/27/2008 4:24pm) in reply to RichardHurtz

    richard you can't possibly be this stupid
  5. RichardHurtz RichardHurtz is offline

    Russian Federation

    Posts: 3,376
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:24pm) in reply to DexterCain

    Really I could be. In fact I think I might be.
  6. CL Type-S49 CL Type-S49 is offline

    Fairfax, VA
    United States

    Posts: 158
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:29pm) in reply to CL Type-S49

    Well at least I'll admit I am this stupid. stars suggested several options but none with any success.

    Any suggestions?
     
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  7. stevel1017 stevel1017 is offline

    United States

    Posts: 1,320
    Joined: May 06

    Jan 27th, 2008 (1/27/2008 4:31pm) in reply to CL Type-S49

    try going to their site and downloading the whole program and set it up
  8. the_snail03 the_snail03 is offline

    United Kingdom

    Posts: 4,001
    Joined: Sep 07

    Jan 27th, 2008 (1/27/2008 4:32pm) in reply to stevel1017

    yh, reinstall?
     
  9. CL Type-S49 CL Type-S49 is offline

    Fairfax, VA
    United States

    Posts: 158
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:33pm) in reply to CL Type-S49

    I tried that but it still results in the update error upon launching. It doesn't give me an option to skip it the update.
     
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  10. odstore odstore is offline

    Cleveland, OH
    United States

    Posts: 727
    Joined: Jan 08

    Jan 27th, 2008 (1/27/2008 4:38pm) in reply to CL Type-S49

    Is this just happening to people with AVG or is it not working for anyone?
  11. RichardHurtz RichardHurtz is offline

    Russian Federation

    Posts: 3,376
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:46pm) in reply to CL Type-S49

    <pre><tt><tt>Hello Sergei,

    Thank you for your email regarding the AVG warning about the swizzlor
    virus threat.

    Please note that this is a false alarm introduced by a recent update to
    the AVG virus definition file. There is no virus in the pokerstars
    update, which we have confirmed through the use of alternate scanners
    from McAfee and Symantec.

    It is perfectly safe to click on the "Ignore" option and accept the
    update from PokerStars. However, should you get an update error, please
    disable your AVG software in order to launch your PokerStars program.

    Should you be unable to use the "Ignore" option to complete the
    PokerStars update, you may launch PokerStars temporarily by skipping the
    update process. To do so:

    1) Right click on your desktop
    2) Choose "New -> Shortcut"
    3) Browse your computer to locate "PokerStars.EXE".

    It will be accompanied by the familiar red, black and orange icon, and
    may not have ".EXE" at the end of it depending on how your computer is
    set up. It is likely be in one of these directories (folders):

    C:\Program Files\PokerStars\
    C:\Program Files\PokerStars.NET\

    4) Give the shortcut a name, and click "OK".

    This new shortcut will skip the update process and should allow you to
    log on without complaint from AVG. If this fails, you will probably need
    to disable AVG temporarily in order to run PokerStars.

    Please note that either option (bypassing the update, or temporarily
    disabling the virus scanner) should only be used temporarily, until AVG
    corrects the virus definition file. PokerStars updates are required,
    and virus protection is too vital to be disabled for any length of time.

    At the moment we are trying to contact the AVG team at Grisoft as
    quickly as possible in order to ask them to resolve this issue. We
    apologize for the inconvenience this might cause.

    Please note that this is not an unusual happening. All virus makers
    occasionally put out virus definitions that cause false hits, sometimes
    rather in high profile, such as this recent high profile occurrence
    involving Adobe:

    http://www.theregister.co.uk/2007/08..._false_update/

    You can see just how common this is by Googling "AVG false alarm":

    http://www.google.com/search?hl=en&q...mp;btnG=Search

    Let us know if there is anything else we can assist you with.

    Regards,

    Bianca
    PokerStars Support Team</tt></tt></pre>
  12. odstore odstore is offline

    Cleveland, OH
    United States

    Posts: 727
    Joined: Jan 08

    Jan 27th, 2008 (1/27/2008 4:53pm) in reply to RichardHurtz

    ^^^^^^ has this worked for anyone?
  13. ndgrinder59 ndgrinder59 is offline

    Fort Wayne, IN
    United States

    Posts: 1,066
    Joined: Apr 06

    Jan 27th, 2008 (1/27/2008 4:58pm) in reply to CL Type-S49

    I'm getting same thing, thank you stars what a fkn joke all I wanted to do was play the 530 million i tried the shortcut way didn't work for me...they sent me an email on how to turn off AVG thats about all
     11
  14. RichardHurtz RichardHurtz is offline

    Russian Federation

    Posts: 3,376
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:59pm) in reply to ndgrinder59

    No luck either for me.
  15. RichardHurtz RichardHurtz is offline

    Russian Federation

    Posts: 3,376
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 4:59pm) in reply to RichardHurtz

    PSDoug where are you?!?
  16. LXIXME17 LXIXME17 is offline

    OK
    United States

    Posts: 358
    Joined: Aug 05

    Jan 27th, 2008 (1/27/2008 5:01pm) in reply to RichardHurtz

    just got this email and it worked.
    Hello Brian,

    Thank you for your kind reply.

    To disable AVG in order to run pokerstars, you need to turn off the
    "Resident Shield" portion of the program. To do this, open the AVG
    control center, and in the section where it says "Security Status",
    right click on "Resident Shield" and choose "Properties". Uncheck the
    checkbox for "Turn on AVG Resident Shield protection" and click OK. You
    can now launch PokerStars (and should re-launch Resident Shield as soon
    as you do so, for maximum virus protection).

    Feel free to contact us back if you have any further questions.

    Regards,

    Bianca
    PokerStars Support Team
    4
  17. DexterCain DexterCain is offline

    Posts: 13,456
    Joined: Aug 05

    Jan 27th, 2008 (1/27/2008 5:02pm) in reply to RichardHurtz

    you think that pokerstars sent a virus out to everyone? And you think that you can quarantine the file/move it and expect it to still update properly?
  18. CL Type-S49 CL Type-S49 is offline

    Fairfax, VA
    United States

    Posts: 158
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 5:02pm) in reply to CL Type-S49

    <pre>open the AVG control center, and in the section where it says "Security Status",
    right click on "Resident Shield" and choose "Properties". Uncheck the
    checkbox for "Turn on AVG Resident Shield protection" and click OK.

    Worked for me.
    </pre>
     
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  19. CL Type-S49 CL Type-S49 is offline

    Fairfax, VA
    United States

    Posts: 158
    Joined: May 07

    Jan 27th, 2008 (1/27/2008 5:04pm) in reply to CL Type-S49

    Thanks all
     
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  20. RichardHurtz RichardHurtz is offline

    Russian Federation

    Posts: 3,376
    Joined: May 07

    Jan 28th, 2008 (1/28/2008 1:34am) in reply to DexterCain

    "you think that pokerstars sent a virus out to everyone? And you think that you can quarantine the file/move it and expect it to still update properly?"

    No I had no idea what was going on. I saw other people experiencing problems and described what was happening to me. As far as moving the file and expecting it to update? Beats the hell out of me if it would work or not. But I will tell you after countless successful updates nothing like this has ever occured so I thought it was the next logical step. In the back of my mind I was hoping that it would make me a superuser.
  21. JohnHillHill JohnHillHill is offline

    Winchester
    United Kingdom

    Posts: 80
    Joined: Jun 06

    Jan 28th, 2008 (1/28/2008 11:02am) in reply to CL Type-S49

    I tried to do this now, but the resident shield will still not turn off, meaning that I cant open pokerstars..any bright computer people out there with any suggestions to what I can do?
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