Dear Michele,

Thank you for contacting Pacific Poker.

Michele, I am sorry to hear that you have been experiencing problems on
your system and that you had to change computers mid tournament.

The reason why you were placed 742nd is because you actively clicked on
the log out button. Please understand that in order for you to click on
log out you must first leave the table.

This in turn can only be confirmed after clicking on a pop-up stating
that you will be forfeited and requested that you confirm your request.

In the future should you experience problems were you have to log out
please exit Pacific Poker using this procedure.

Record the Tournament Number/ID then close the Pacific Poker Lobby by
using the Task Manager.

To access the Task Manager, hold down these three keys Ctrl, Alt &
Delete. Once these keys are held down the Task Manager should appear.
Select the Pacific Poker Lobby and hit the End Task button.

After the Lobby has been closed down, please log-in once more into your
Pacific Poker account where the system should take you the game
automatically. If you are not seated then please go to the appropriate
Tab and locate the Tournament using the ID that you recorded. Remember
to uncheck the box on the top left stating ?hid running and completed
tournaments?.

Enter the Tournament Lobby by Double clicking on the Tournament or
select the Enter Tournament Lobby button. Once inside this tournament
you should see a large button stating Seat Me, select this and it
should
seat you at your table.

I am sorry that I cannot provide you with a refund at this time. If you
require further assistance in this or any other matter, please feel
free
to contact us. We are here for you 24 hrs a day, everyday.

Kind regards,
Adam Sh.
Member Support Representative
Pacific Poker

Original Message Follows:
------------------------
Issue: Tour , SP , Disconnection

The user Question/Comment:
while playing the tournament i was having computer issues, i went to
log out to log onto another computer, next thing i know a box pops up
saying you have finished 742nd place thanks for playing. I didnt lose! I
was put out for trying to switch computers 10 minutes into the
tournament after paying $100. Im requesting a refund.

NEW UPDATE

Dear Michele

Thank you for contacting us. Please accept my deepest apologies for the
delay incurred in trying to resolve the outstanding issue.

Michele I have been able to locate your account and access your Game
History and investigate further into the outstanding issues.

Reviewing your details, it is clear that you unfortunately on this date
we were involved in technical difficulties. Please log into your
account and acknowledge the funds.

Michele I thank you for bringing this to our attention and I am glad we
were able to resolve the oustanding issue.

It is a pleasure to have you as a member and we look forward to
assisting you in the future again.

Kind regards,
Paul.G
Member Support Representative
Pacific Poker

Original Message Follows:
------------------------
Please pass this response along to management.
There arent any other sites that forfeit you because
of a disconnection. I never clicked anything
confirming forfeiting my chips, my computer was frozen
as I stated and I logged off my computer. If this
cannot be resolved I will be withdrawing the remainder
of my funds.

Thank You

Steve you are totally incorrect.

Thanks for the warning/ I log off computers on other sites and they don't forfit me when I switch to my laptop. What a stupid function in Pacific's software. I would be soooo pissed.

Since a similar incident happened to me a year ago I have generated nearly 100k in rake for another site that I switched to. Pacific is obviously clueless about how to run a business. They didn't want my $100,000 bad enough to fix their software so that you could rejoin a tournament when you come back from switching computers or any other reason you might have to leave for 5 minutes.

Sorry you got screwed man, see you on BoDog or Empire maybe.

F Pacific.

Just as I stated to the Pacific Support, I didnt click any box... MY COMPUTER WAS FROZEN, I couldnt click a box if I tried. The box popped up when my computer was in shutdown mode and it was closing down all my currently running programs.

AG

-AG-, I would respond to his response saying that you didn't click on the box.

Pacific is not incompetent when it comes to retention. The other day when they ran their $200K Guaranteed the tournament froze up on the first hand. Five minutes later everyone received a refund plus their portion of the $50K overlay. The very next day we got an email saying there was a $50K Guaranteed Freeroll for anyone who played in that cancelled tournament.

Pacific seems to be a site that exists in a vacuum. They haven't learned some very simple things from other sites that will make their software better. The inability to multitable is another annoying example. I believe it's because 888.com is more focused on their casino, which is probably making a lot more money. This is definitely not a good "home" site for a serious player, but they do have great promos from time to time that many members of this site find attractive.

cal,

about pacific being a horrible "home" site... i have to respectfully disagree...the software has its issues and yes you can only play one table at a time...but the fact that i have never seen such bad play as i do at this site makes it very easy to make money. i dont know of any other site where you can play a 30/60 lim game and get up 6k+ in an hour cuz the play is so atrocious :)

jason