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Westtexasman I need your help

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  1. P2P P2P is offline

    Ithaca, NY
    United States

    Posts: 112
    Joined: Mar 05

    Dec 15th, 2005 (12/15/2005 5:38pm)

    Shawn, I am trying to set up a private trouney for cardrunners.com members for about 30 people and I get the following response from UB customer service. I find this policy unacceptable and all the owness on me for getting this set up is on my dime. All the players registered are fully aware that the entry will be deducted from their accounts. Any help or guidance in getting this resolved would be appreciated.

    Thanks,

    Lou Pinella

    Dear Customer,

    As part of our policies we ask our customers to make a deposit
    guarantee if he/she wants to set a private Tournament with us.

    The amount depends on the buy in of the event.

    In this case since you are requesting a $20+2 event the amount of the
    deposit would be $550.

    This amount would be debited from your account and returned to you 24
    hours after the Tournament is over(Tournament Directors need to ask for
    this).

    If you agree with this we need you to give us the answer to your
    security question which is : What is your favorite pet's name?

    Please let us know if you need further assistance.

    Regards,
    Luis F
  2. ikesallas ikesallas is offline

    Loveland, CO
    United States

    Posts: 841
    Joined: Jun 05

    Dec 15th, 2005 (12/15/2005 6:35pm) in reply to P2P

    You don't know your own dog's name? ;)
  3. ikesallas ikesallas is offline

    Loveland, CO
    United States

    Posts: 841
    Joined: Jun 05

    Dec 15th, 2005 (12/15/2005 6:36pm) in reply to P2P

    BTW: When did Lou Pinella get out of baseball and move to customer service with UB?
  4. westtexasman westtexasman is offline

    Lubbock, TX
    United States

    Posts: 785
    Joined: Apr 05

    Dec 19th, 2005 (12/19/2005 2:42am) in reply to P2P

    I would email support at UB and explain to them in detail what you are doing and I am sure they would be glad to work with you and your members,If you still have a problem,please message me and I will make a phone call and see what all I can do to help you out

    Thanks
    Shawn
     
  5. beanie beanie is offline

    Saint Paul, MN
    United States

    Posts: 6,272
    Joined: Jan 05

    Dec 19th, 2005 (12/19/2005 2:59am) in reply to westtexasman

    I think what they are saying is reasonable. You are asking UB to take money out of people's accounts. They are asking that you guarantee that money in the case of complaints.

    This is the case where they are damned if they do and damned if they don't. Previously there have been complaints that they debit money without asking people. Looks like they figured out a reasonable answer to this problem.
  6. supermoves supermoves is offline invented poker

    Posts: 6,840
    Joined: Feb 05

    Dec 19th, 2005 (12/19/2005 8:29am) in reply to beanie

    A more reasonable system would be a password-based solution...what happens if I tell you I can play, then tell you I cant...you get stuck having to pay MY $20?
    1
  7. P2P P2P is offline

    Ithaca, NY
    United States

    Posts: 112
    Joined: Mar 05

    Dec 19th, 2005 (12/19/2005 10:28am) in reply to supermoves

    Shawn, I got this resolved and appreciate your offer.

    If you would like to join us for the tourney please let me know, www.cardrunners.com would love to have you. It's this Tuesday at 9pm EST. $20 plus juice.

    Beanie, everyone realized upfront they would be getting their accounts debited.
    Thread Starter
  8. Bazuko Bazuko is offline

    Plano, TX
    United States

    Posts: 234
    Joined: Sep 05

    Dec 19th, 2005 (12/19/2005 8:09pm) in reply to P2P

    Can anybody sign up fot this tourney? I just became a member at cardrunners.com...Let me know, thanks.
  9. muddywater muddywater is offline

    Chicago, IL
    United States

    Posts: 225
    Joined: Apr 05

    Dec 19th, 2005 (12/19/2005 8:37pm) in reply to Bazuko

    Bazuko,

    Go to this thread and add your name if you want in.
    http://www.cardrunners.com/fusetalk/...;enterthread=y

    Andrew
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