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Hi all, like all of us have I've been disconnected like a million times while playing online but a scenario came up recently and I dont know where I stand and would appreciate some advice.
Playing a $30+3 rebuy recently I made the Final table and lost my connection and couldnt take my seat, the sites message said I was disconnected etc and that It was trying to reconnect me. However I was running my browser and MSN at the same time and both were ok.
By the time I had got reconnected again I had lost around 30% of my stack and ended up short and busting a dissapointing 9th.
I have contacted the customer support of the site but they said that because it was a partial disconnect I am not entitled to a refund.
I, personally am NOT looking for a refund I would have thought I would have been entitled to some sort of compensation. The difference between 9th and 1st was huge obv and I think I had went to the FT 4th in chips.
Has anyone had this problem and what should I expect from the site??????
Thanks in advance for any help. -
I don't think they owe you anything. Just ul.
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