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This is why FTP lags behind Stars

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  1. ORAG ORAG is offline

    Greensboro, NC
    United States

    Posts: 216
    Joined: Nov 06

    Feb 5th, 2007 (2/5/2007 4:20pm)

    I play mostly on FTP and the rest on stars. All along FTP has been behind in support, but since getting bigger it is getting less accomodating. In the past I've qualified for a tournament and emailed them well in advance and they have helped me out.

    I won a sat to 3 $200 FTOPS events. I can't play the last of the three and emailed them today, 11 days before the event, asking to use that money for a different FTOPS event.

    Here is their reply:

    Hello Dennis,

    Thank you for contacting Full Tilt Poker Support.

    Unfortunately, Full Tilt Poker players cannot receive refunds for
    tournament seats and they cannot sell or transfer their seats to other
    players. Once money is placed into the tournament prize pool, it cannot
    be removed. If you play a satellite for a given tournament, you should
    ensure that you are available on the date and time of the tournament.

    I do apologize for the inconvenience, but wish you the best of luck in
    the tournament.

    Please let us know if there is anything else we can help you with
    Dennis.

    Regards,

    Toney
    Full Tilt Poker Support
  2. chrispy2005 chrispy2005 is offline

    IL
    United States

    Posts: 988
    Joined: Oct 06

    Feb 5th, 2007 (2/5/2007 4:20pm) in reply to ORAG

    yeah that is FTPs policy... no T$ like stars
     
  3. ORAG ORAG is offline

    Greensboro, NC
    United States

    Posts: 216
    Joined: Nov 06

    Feb 5th, 2007 (2/5/2007 4:23pm) in reply to chrispy2005

    I know their policy, but in the past they have changed it for me.

    Although, that was back when they had a few thousand players and needed players.
    Thread Starter
  4. BennyProfane BennyProfane is offline

    Chicago, IL
    United States

    Posts: 250
    Joined: Jan 06

    Feb 5th, 2007 (2/5/2007 4:23pm) in reply to ORAG

    How many times have you done this in the past? Every time they have accommodated you they have done so by going against their own policies. I'd be grateful for the # of times they have said yes, more than upset about the one time they said no, and if you have done this several times they may have a certain limit as to how many times they will break the rules for you.
  5. ORAG ORAG is offline

    Greensboro, NC
    United States

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    Feb 5th, 2007 (2/5/2007 4:23pm) in reply to BennyProfane

    Once for me, once for a buddy.
    Thread Starter
  6. marinersjj marinersjj is offline

    Cambridge, MA
    United States

    Posts: 656
    Joined: Jul 05

    Feb 5th, 2007 (2/5/2007 4:38pm) in reply to ORAG

    yeah i dunno man, this is sort of a weak argument. they make the policy very clear. you can't just assume that you're going to get this done every time.

    and while FTP does lag behind stars in certain ways, i don't know about this one. for players who play cash games as well as tourneys, FTP's multiple entries policy is nice because it provides you with actual cash as opposed to $T that can only be used in tourneys

    sorry about the situation though. maybe you can get a buddy to play it for you, have him reimburse half of the buy-in or something and split the profits... dunno. good luck man.
  7. Cabo Cabo is offline

    Cumming, GA
    United States

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    Feb 5th, 2007 (2/5/2007 4:41pm) in reply to ORAG

    It's a lousy policy and a lousy practice.

    In addition, to not help out a loyal customer in a situation like this is just bad business.
  8. ORAG ORAG is offline

    Greensboro, NC
    United States

    Posts: 216
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    Feb 5th, 2007 (2/5/2007 7:55pm) in reply to Cabo

    I agree. Part of my gripe is knowing their intention to implement T$ soon. I'm not trying to just get cash, just play a different tourney, even a higher buy in and pay the difference.
    Thread Starter
  9. Dbl_G Dbl_G is offline

    Las Vegas, NV
    United States

    Posts: 38
    Joined: Jan 07

    Feb 5th, 2007 (2/5/2007 10:01pm) in reply to ORAG

    I also think that they should make their tables resizeable like stars.
  10. Tenor Time Tenor Time is offline

    Morgantown, WV
    United States

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    Feb 5th, 2007 (2/5/2007 10:42pm) in reply to Dbl_G

    AMEN to the resizable tables. LOVE THEM on PS.
  11. dd dd is offline

    Monroe, LA
    United States

    Posts: 1,596
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    Feb 5th, 2007 (2/5/2007 11:54pm) in reply to ORAG

    LOL it's their software, their prizepool, their tournament. Too bad they cannot figure out how to keep their players happy.

    When it came up for me in paradise, they easily accomodated even though their policy was just like FTPs.

    That reinforces the belief that FTP is only a second rate site.

    gg FTP.
  12. ORAG ORAG is offline

    Greensboro, NC
    United States

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    Feb 6th, 2007 (2/6/2007 7:26am) in reply to dd

    I think the software is the best there is interface wise, witch is on of the main reasons I play there.
    Thread Starter
  13. wowswift wowswift is offline Fold to cash, skeet to win.

    Posts: 22,304
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    Feb 6th, 2007 (2/6/2007 7:57am) in reply to ORAG

    It's a magical liopleurodon!!!111111111111
  14. marinersjj marinersjj is offline

    Cambridge, MA
    United States

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    Feb 6th, 2007 (2/6/2007 8:27am) in reply to wowswift

    lol
  15. cmitch cmitch is offline

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    Feb 6th, 2007 (2/6/2007 8:28am) in reply to ORAG

    LOL at people that get mad when a site won't change rules to suit their needs. I don't understand why someone would enter a satellite to a tourney when they know aren't going to be around to play the tourney. The rules are clear and because they have accomodated you/others in the past doesn't mean that they changed the rule. I am pretty sure that if they unregistered you from a tourney in the past, they made it clear that it was a one time thing (not to be abused).

    FWIW - I think FTPDoug has stated on here that they will be implenting a T$ system in the near future.
  16. ORAG ORAG is offline

    Greensboro, NC
    United States

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    Feb 6th, 2007 (2/6/2007 8:36am) in reply to cmitch

    I'm not mad, I'm saying this is why stars support is better. Stars would just do a simple request that benefited the player.
    Thread Starter
  17. Jack_Ace75 Jack_Ace75 is offline

    Washington, DC
    United States

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    Feb 6th, 2007 (2/6/2007 8:54am) in reply to ORAG

    why qualify for tourneys via sats if you cant play them? i am sure you are aware of their policy when it comes to qualifying via a satelite, they have helped you once, you should be happy. Have someone else play for you so that you don't lose the seat. That's about all you can do.
  18. ORAG ORAG is offline

    Greensboro, NC
    United States

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    Feb 6th, 2007 (2/6/2007 9:10am) in reply to Jack_Ace75

    I really thought they'd help me out. Just before I entered the sat someone posted on here asking about getting out of one of the winner's choice events. FTPDoug just missed it and said he would've helped. That made me think it wouldn't be a big deal two weeks out to get it changed.
    Thread Starter
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