Down to 11 on the mulligan my computer shuts down cause battery runs down..

I try to log in from my friends computer but it doesnt let me, I charge my comp

and try to log in and it doesnt let me, says i have to contact loginsupport@fulltilt..

Obv am going crazy I send 100s of emails to them.. but no response.

An hr later I see myself finish 9th but cant do anything about it..

Sooooo lame WTF is their staff doing, not a single response not even now that more time has passed by...

sick beat, sorry to hear man.

 

Originally Posted by papadelpoker

Down to 11 on the mulligan my computer shuts down cause battery runs down..

I try to log in from my friends computer but it doesnt let me, I charge my comp

and try to log in and it doesnt let me, says i have to contact loginsupport@fulltilt..

Obv am going crazy I send 100s of emails to them.. but no response.

An hr later I see myself finish 9th but cant do anything about it..

Sooooo lame WTF is their staff doing, not a single response not even now that more time has passed by...

So, you had your power cord close by or in the area close by you where you could have maybe sat out a hand and plugged in the power cord to your laptop to prevent the battery from dying while you were playing?

IMO, you should be mad at yourself and not mad at FTP support. Next time if you go deep in a tourny, keep your laptop power cord plugged into your laptop so this doesnt happen and you wont have a need to contact FTP's support.

Fair enough, should have had lead plugged in.

However, from what I read (especially on here) Full Tilt support is still a joke. Was it not one week ago Jon Turner whom is a red pro, emailing support and in need of help due to a hacker dumping money on a cash table and no help came?

More than enough reason not to play on the site in my opinion.

 

Originally Posted by POKER_PANDA

What happens if someone is in similar situation to op and has power knocked out on pc? To try and hurry up and get back on they jump on to their room mate's laptop and their account is blocked for security reasons. Same result. Whether OP is at fault or not isn't issue, it doesn't change the merits of what he is saying. I have never been more disgusted by a companies customer support/service than I am by Tilt. Sucks because they have some of the best tourneys accross the board out there and I loved to play there.

Agree.
Too many responses are quick to tell the op how to avoid the problem initially.
That does not take away from the problem of poor customer service.

Plan the boycott now.

It's so ridiculous that FTP does not seem to understand that their terrible support is a huge issue and it costs them a lot of money!!!

How FTP can not see these things right in front of their eyes ?

I don't mean to be a dick here, but you are smart enough to win a sunday million for like 250K, but you can't tell that your laptops about to die? I've never owned a laptop that didnt at least give me a 10-15 min window to let me know it was gonna shutdown.

All things considered I am glad to know Full Tilt has security measures in place to prevent people from selling their accounts, or letting someone else take over for them when it gets down to around the Final Table.

FWIW, I absolutely hate Full Tilt support, its the worst in the business, but some of us in the states have few choices of where to play.

They get away with their shitty support b/c their customer base continues to grow at the same time.

Schedule a week or two when we ALL boycott and I think you'd notice a difference.

 

Originally Posted by The Worm

I don't mean to be a dick here, but you are smart enough to win a sunday million for like 250K, but you can't tell that your laptops about to die? I've never owned a laptop that didnt at least give me a 10-15 min window to let me know it was gonna shutdown.

All things considered I am glad to know Full Tilt has security measures in place to prevent people from selling their accounts, or letting someone else take over for them when it gets down to around the Final Table.

FWIW, I absolutely hate Full Tilt support, its the worst in the business, but some of us in the states have few choices of where to play.

It(s just lazy people blaming others instead of themselves for their faults, dont even bother.

I thought about this again yesterday as their shitty software was tilting me. We're honestly the worst/stupid consumers apparently. They continue to offer substandard software and support, yet we keep flocking to them. I understand the draws are the player counts which lead to sngs that load faster and larger field tourneys. I just don't know if I can take it anymore. I was so close to pulling my money off yesterday, I'm just sick of it, and I don't think i'm alone.
as far as a single day boycott etc, unless you got a massive organized attempt together it would be futile. Not to mention if it somehow came together people would def go back and clean up on the overlays.

I mean UB/AP cheated how much off of people? People still flock there to play... I just don't see how a singular boycott will help. In the meantime I do remain on the edge of quitting FTP until they at least acknowledge and start trying to fix things.

But it is the only site that lets me when flips deep

I closed my ftp poker account for the above reasons. It sucked because I had much more success there than on stars. Part of me wants to go back in hope of the mtt success I experienced there and another part of me says that I shouldn't go back to a place that will instaban your chat yet take two weeks to get back to you when you uncover collusion at a FT with a 5 figure first prize. I know that me leaving will have 0 impact but it makes me feel better nonetheless. If they would get their act together I would love to return.

Yep no suprise in the OP. THey truelly are lame.

I hade some fish try and do me out of a deal once there.....before the days of deal making on the table. Despite him initiating the deal and then saying if support wont come to shut down the game winner just transfers the money to the loser and we play on as normal for a %age of it. Guy then obviously wins and keeps the money. Catch him on another table and he says its against the rules to chop and I should know this.

I get screen prints of every conversation and send huge email to Full tilt. Took 6 weeks for them to threaten the guy enough to get him to transfer the money.

That was my worst case with them. Mainly as I couldnt instantly contact them. Not having 24 hour support is laughable for a company their size. On the plus side I moved to stars 4 motnhs ago and much prefer it so slowly dwindling a roll down on tilt before closing it for good. The service just does not match the time and money I put into the site in the past........not to mention my continual donkey raping when deep in a mtt with AA.

Agree with you....if you have any problems that need help quickly ur basically SOL on ftp (aka Jon Turner's thread as well). I sent them an email asking for an xfer list for 2009 about a fking week ago and got nada.