Poker Discussion
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CarbonPoker · Full Tilt · Cake Poker · PokerStars · Ultimate Bet · Players Only · Bodog
Hats off to Full Tilt, for looking past the anger in my reply, accepting the facts and changing their decision. I really didn't expect it but here it is... by the way, anyone else ever have their chat revoked? Why?
> Hello Sam,
> We sincerely
apologize for the delay. We are currently receiving a large
> number
of emails and are responding to each one as quickly as possible.
> We
appreciate your patience and will do the best we can to assist you.
> I understand your desire to have your chat privileges reinstated.
Your
> chat privileges were revoked on February 18, 2008 for spamming
text on a
> high profile table. These tables are monitored and
appropriate action is
> taken to minimize disruptions in the chat
window.
> Your chat privileges will remain revoked until March
18, 2008. Please
> email us back after your suspension period is over and
we will be more
> than happy to reinstate your chat at that time. We
strive to make Full
> Tilt Poker the best place to play poker not
only with the best software
> and pros, but also by providing the
best atmosphere to play poker.
> We thank you for your
cooperation in this matter, and wish you best of
> luck at the
tables.
> Regards,
> ******
> Full Tilt
Poker Support
MY REPLY:
Excuse me, but there were
DOZENS of people insanely
talking non-stop... everything was just flying by
the window
at a pace that could hardly even be read. I typed BLAH
BLAH
BLAH like 3 or 4 times as a joke because I thought it was
funny and
you're telling me my chat is revoked for a month?
WRONG... get a
supervisor, please. I realize that you have
your "job" to do... but I'm not
a child. I was just horsing around
a little and I made it clear that I've
never been malicious nor harmful
to anyone and that I'd take care not to do
anything that could
even remotely be misconstrued as disruptive in the future. I just want
my
chat back..
...so PLEASE, get a supervisor who has the authority to
go over
this and cut me some slack here. Losing chat for a month
over
something so damn benign is absolutely ridiculous. So many
little
kid trash talkers grace full tilt tables but when you have an
adult who was
just minorly horsing around on one occasion,
you throw the house at
him.
Find someone who can respond in an enlightened manner.
Whether
you need me or not, I'm currently a paying customer, not a poker
kiddie. And a one month suspension for something so
ridiculously
harmless is both disproportionate and
unacceptable.
Please forward this to someone who comprehends
that.
Thank you...
THEIR MOST RECENT RESPONSE:
Hello Sam,
Thank you for contacting Full Tilt Poker
Support.
Sam, we have gone ahead and reinstated your chat and we
apologize for
the inconvenience. This happened because repeating the same
word over
and over is considered spamming which results in action taken on
your
chat privileges. Please refrain from doing that and you won't have
future issues at all. If it is reported to us that you are continuing
to spam, your chat privileges may be taken away, Sam. Thanks so much
for your understanding.
Best of luck on the tables, and if there's
anything else we can help
with, please let us
know.
Regards,
******
Full Tilt Poker
Support
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Sam,
Ive had my chat banned on tilt for 2 yrs now. If you can write a letter on my behalf that will get them to reinstate my chat I will send you $100.
FYI all I did was call Paul Wolf a retarded muppet.
Tyvm,
koolkeith13
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pm me your email - I will need to see anything you've said back and forth regarding it...
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you come off as such a condescending douche
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"
WRONG... get a
supervisor, please. I realize that you have
your "job" to do... but I'm not
a child."
"
Find someone who can respond in an enlightened manner."
these lines made me lol, ^ condescending douche, you do realize they just copy and paste the same emails?
I wish i got enlightened emails concerning poker chat
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Man you showed them tough guy
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You have to be when you're dealing with condescending douches, you condescending douche.
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Well, at the risk of sounding like a condescending douche again, lol, because I KNOW they generally copy/paste Terms of Service sections into emails, I was specifically asking for an "enlightened" response. In MANAGEMENT terms, which I don't expect non-cust-serv people to understand, "enlightened" simply means "unburdened"... or someone who is free to make exceptions or to review the context of a situation.
But here's the bottom line, cp... I'M THE ****ING CUSTOMER.... when they ban my chat for typing "blah blah blah" ... or when they ban Cortez chat for typing... "99999999!" "9999999!" to support his friend... or when they ban CoolKeith for calling a moderator a "retarded muppet" (oh that's just so mean!), then THEY are the ones who are condescending douches... not me...
If I were such a condescending douche, why'd they reinstate my chat.... were they afraid of me? lol
I would call you a condescending douche but you weren't condescending... just a douche. ;-) j/k
Sam
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Got my chat back, MOE.... or is your name, RON? Or is your first name MOE and middle name RON? MOE RON...
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stop taking fucking pills, man.
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1mo chatban = not worth crying about regardless imo.
nice to see FT are reasonable tho.
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I hear ya, Alex... but I wouldn't consider that crying. It's a simple email exchange. I guess I'm just one of those people who feels that he shouldn't be penalized for not having done something wrong. Others can lay down and take it like a b**** if they want... but not me.
Besides, I know a bunch of people on there and not having chat can suck sometimes.
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you have amazing literary skills. you should be a writer or something. or make a blog
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