Poker Discussion
|
|
Please help support pocketfives by using our links when choosing to download a new site!
CarbonPoker · Full Tilt · Cake Poker · PokerStars · Ultimate Bet · Players Only · Bodog
Greetings everyone, longtime reader first-time poster.
Last Saturday, the 16th, Pokerroom.com ran their Christmas tournament, which was advertised to every player on the site as a $20+2 NL MTT with additional prizes of an HDTV for first and Pokerroom merchandise for 2nd-10th. Cruising around the site, I thought about playing in said tournament, and when I popped into the lobby for said tournament, it advertised a $19000 guarantee. As there were only about 200 players registered at the time, the overlay was rather large so I decided that I would definitely play.
I won. $3,829.81 and a $2000 HDTV. For my first big score in an MTT. That's not why I am here today, however.
Yesterday morning I received an email from Pokerroom informing me that there had been a mistake in the payouts. They claimed that I was only due $404.75 and would thus have $3,425.06 removed from my account immediately. And oh, by the way, they were letting me keep my $22 buyin and, if I finished in the top 10, whatever bonus prize I earned. They didn't even have the decency to look into matters closely enough to realize that I was not only in the top 10, but the winner.
For a 265 person tourney with no guarantee at the $20+2 level, first place pays $1590 on Pokerroom. I looked it up. That, however, is not the point here. Pokerroom has decided that they can arbitrarily enter people's accounts and remove large portions of their bankrolls on a whim. They have also decided that, not only can they renege on claims of a guarantee, but they can also advertise "extra" prizes but actually use people's tourney buyins to cover the costs of said "extras" whilst systematically reducing the cash payouts for everyone in their tournaments.
Pokerroom's support team has handled this in a laughably unprofessional manner, ignoring all arguments about the meaning of the word "extra" and attempting to liken the situation to a bank accidentally putting extra money in your account and claiming that the money never belonged to us in the first place. This tournament ran for 5 hours and 15 minutes. Those payout levels were posted the entire time, and pretty much everyone who made the final table has screenshots of their payouts. A large number of players in the tournament likely only played in said event because of the overlay, and a large number of previously happy players who cashed in this tournament are now receiving either merely their buyin back or a one-of-a-kind, super valuable PokerRoom travel kit in lieu of any cash prizes. Not as extra prizes as advertised, mind you, but in lieu of actual prizes.
Scams like this cannot be allowed to continue. There are always concerns about legitimacy and legality in the online poker world (generally voiced by all our friends and family who don't play), but the poker world would not have advanced to the point it has if every major poker website was allowed to treat its customers in this manner. I have removed all remaining cash from my Pokerroom account, and I urge all of you to strongly consider how confident you are in the security of your accounts before doing business with Pokerroom.com ever again. I hope that you will all spread knowledge of this incident throughout the online poker community in the hopes that awareness leads to a positive resolution for all online poker players.
Thank you for your time.
Zander
|
|
|
|
|
zander
(United States)
1,694
Posts.
Joined
12-19-2006.
12-20-2006 4:33 PM
-
In reply to
|
|
|
I asked them about the definition of "extra" prizes and was disconnected. Then I asked them if I was getting the remaining 1300 plus they own me and was disconnected. I am connected to several online programs with good, fast connections and am only disconnected when I ask questions about why my money has been removed from my account. Strange...
Someone prominent needs to say something to those boys.
|
|
|
|
gg pokershroom, er...bad game - unreal that people could be in charge of a potential goldmine and they are donkin' it away. They will be gone in a week I say.
|
|
|
Just got my reply from pokerroom....
Hi Sean,
Thank you for your email.
We are sorry for any inconvenience caused.
There was a technical error in the copy write of the pay out structure which caused the pay outs to be incorrect, therefore we had to take the appropriate action to correct this matter.
As we understand the great inconvenience caused by this we have not deducted the buy-in for the tournament from the players affected, as a gesture of good will.
We are sincerely sorry for the trouble caused, and thank you for your understanding in regards to this.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Shuabe Simons
PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
MEET THEM AND BEAT THEM
http://www.pokerroom.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fair, honest and secure
|
|
|
|
Yeah....where are all the pokerroom.com moderators and support staff now? They always have something to say when someone bashes their customer service, but now, when someone has a legitamate complaint they are nowhere to be found. Pokerroom is a complete fuckin' joke. For all of you non-US players out there, I hope you don't give another dime to this F'd up company. Just wait , in 6 months nobody will remember who pokerroom was in the first place. LOOOOOL. I cant wait to hear a response from their staff. Please keep us updated on how this turns out.
|
|
|
|
LOOOOL. F Pokerroom and Ongame Network!! Just play at Pokerstars and you will NEVER have a problem.
|
|
|
|
|
zander
(United States)
1,694
Posts.
Joined
12-19-2006.
12-21-2006 6:50 AM
-
In reply to
|
|
|
Funny I still haven't gotten a full explanation from them and I am the one they jacked 3,400 bucks from.
Somehow this site seems to have less rage about this incident than other sites...
|
|
|
this is sad...I loved pokerroom, but can't say that I'm surprised to hear this. They've been showing signs of financial demise for some time now....
GG pokerroom
|
|
|
|
Any pokerroom.com reps that are on p5s? Where are you?
|
|
|
|
Man that is terrible. I hope someone comes to your rescue. I will never play there now. Gl.
|
|
|
|
|
Cowy
(United States)
347
Posts.
Joined
07-17-2006.
12-21-2006 9:25 AM
-
In reply to
|
|
|
|
If you wanna see some serious injustice goto the "other big poker forum site" and search for "Pokes". Pokes was a smaller affiliate of ongame that basically ran off with 1.5 million in players money. I have had a pending cashout for $5,800 since Oct 6th.
|
|
|
|
I agree...boycott them bitches
|
|
|
Sorry to hear this story, hopefully you get all your due money.
I was seriously considering depositing a decent amount to play 200NL there as i have heard the network is very soft, however, after reading this i most definetley will not.
I don't have my stats in front of me here but im gonna guess that reading this has cost them a potential $2000 per week in rake by not getting my custom.
No-one should play on a poker site that does this kind of thing.
|
|
|
I also wrote an email to them, heres the response I got...
Hi there,
Thank you for your recent email.
With regards to the information that you received, this is incorrect.
The reason why funds was removed from the winning players account was
due to the fact the more than $15 000 was added to the pot by technical
issue on our side and players were paid out almost 10x what they were
supposed to get. The funds that was added by mistake was removed from
the players accounts. Players that won the merchandise prizes will
still be receiving it.
I know this is confusing as incorrect information with regards to PokerRoom is being posted on other websites.
I hope this clears up ant uncertainties with regards to PokerRoom.
Should you have any further queries, please contact us again.
Regards,
PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
MEET THEM AND BEAT THEM
http://www.pokerroom.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fair, honest and secure
I lol'ed at fair, honest and secure
|
|
|
|
I just sent an email to pokerroom telling them it was bullshit.
|
|
|
|
|
PocketFives.com Rankings
|
|
|
|
|
Carbon Poker Sorting Tables
|
|
|
|
|
|
|
|
|