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888 Poker Official Support Thread Great success sirs! As per your request, 888poker has recently introduced a $2000 Guaranteed, $11 BI, R&A tournament - easily suppressed the $3000 Prizepool, now changed to a $3000 Guaranteed tourney. Thanks a lot for your feedback, and enjoy the new tournament on 888poker, Daily 18:40 GMT! Run Good Anderson Posted in: Poker Sites |
888Anderson
May 9th, 2013 |
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888 Poker Official Support Thread Talked about it with our poker room manager, he is looking into it, thanks! Anderson Posted in: Poker Sites |
888Anderson
Apr 30th, 2013 |
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888 Poker Official Support Thread Instead of using 888poker to handle the exchange, you can just let your bank/payment method handle the exchange rate. I'd assume that most banks provide better exchange rates than the ones provided by 888poker. Anderson Posted in: Poker Sites |
888Anderson
Apr 2nd, 2013 |
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888 Poker Official Support Thread Hello Most of the people that can provide the answer to this are OOO due to holiday ATM, but I will get back to you on this on Tuesday Sorry for the delay Anderson Posted in: Poker Sites |
888Anderson
Mar 29th, 2013 |
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888 Poker Official Support Thread You will be seeing a lot more mid-stake MTTs and we are doing our best to increase that part of our Tournament ecosystem Thanks Anderson Posted in: Poker Sites |
888Anderson
Mar 25th, 2013 |
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888 Poker Official Support Thread Hello Just wanted to update that I am looking into Much__Bettor's complaint and will update The table balancing issue is something I am really disappointed with since it hasn't been fixed in quite some time, and I will raise that point with our devs again Anderson Posted in: Poker Sites |
888Anderson
Mar 8th, 2013 |
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888 Poker Official Support Thread Hello You've been credited slightly more than #1 place for that tournament. Run Good Anderson Posted in: Poker Sites |
888Anderson
Feb 28th, 2013 |
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888 Poker Official Support Thread Heya I have forwarded this to our developers, I hope that this has an easy solution. Pretty sure the reason is the fact that this feedback has not been previous raised. Will nudge them to see if this can have a quick fix - would def' benefit players Thanks Anderson Posted in: Poker Sites |
888Anderson
Feb 26th, 2013 |
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888 Poker Official Support Thread Just wanted to add that the %50 off offer varies from player to player - 888poker communicated different offers to different players. Anderson Posted in: Poker Sites |
888Anderson
Feb 26th, 2013 |
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888 Poker Official Support Thread See PM, I will do my best to resolve this. Anderson Posted in: Poker Sites |
888Anderson
Feb 26th, 2013 |
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888 Poker Official Support Thread There is no player search feature, and am taking it (again :( ) with suppervisors to see why it wasn't handled yet. Reminder - in 2.5 hours we will be holding the first ever $250,000 Guaranteed WHALE tournament on 888poker. It's very deep and has a lot of satellites so we are expecting a very interesting field... Anderson Posted in: Poker Sites |
888Anderson
Feb 10th, 2013 |
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888 Poker Official Support Thread Ahem / :P Anyway, having discussed with devs- at the moment 888poker are indeed looking into introducing ICM-based tournament cancellation. We don't have it yet, and in case of a cancelled tournament the players are given even shares of the prizepool. It's not terribad, it's just not perfect - there's always the skill edge and variance consideration and personally I hope we won't see any more tournaments getting cancelled at all =) There are significant infrastructure upgrades (especially after the Super XL series and 10K Freeroll series) so hopefully the way cancelled tournaments are ... Posted in: Poker Sites |
888Anderson
Feb 7th, 2013 |
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888 Poker Official Support Thread Hello Having taken it again with our poker managers, here's the 100% correct info (I am sorry I didn't get the right answer the first time) Excluding R&A, whenever a tournament is cancelled, there is an even prizepool chop among the remaining players. There's no ICM/equity considerations at all Anderson Posted in: Poker Sites |
888Anderson
Feb 7th, 2013 |
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888 Poker Official Support Thread buffyslayer1 - What incorrect information in which thread' Anderson Posted in: Poker Sites |
888Anderson
Feb 7th, 2013 |
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888 Poker Official Support Thread Hello P5er In 3 days, 888poker will be holding the first $250,000 Guaranteed Whale. The tournament is planned to run every 4 weeks, with a significant portion of the players coming from satellites to this $530 buy-in event. This is a Deep-stacked tournament (similar to our mega-deep series) and we're really looking forward to your feedback regarding the event's structure/buyin/field Run Good Anderson Posted in: Poker Sites |
888Anderson
Feb 7th, 2013 |
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888 Poker Official Support Thread But we DO have synced breaks 0_0 Anderson Posted in: Poker Sites |
888Anderson
Feb 7th, 2013 |
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888 Poker Official Support Thread As a player I very much agree with everything you say and I sincerely wish I could do more for this community and the players. I forward your feedback to managers along with the suggestions as to how to fix the current situation and can only hope for the better. Once things gets fixed I'd be very happy to update. I was told that there is a chip-chop once the bubble bursts and I will be double-checking this as well. I know that the recent disconnections were due to server issues (recent upgrade cycle) so perhaps the chop was not handled correctly for the players. Anderson Posted in: Poker Sites |
888Anderson
Feb 5th, 2013 |
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888 Poker Official Support Thread Are support communicating with you and confirmed that they got your documents' I understand from supervisors that they have talked with you about your account and this should be resolved rather quickly now Anderson Posted in: Poker Sites |
888Anderson
Feb 5th, 2013 |
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888 Poker Official Support Thread Hello Thanks a lot of the feedback - I am sending this stuff to marketing and poker room managers. Regarding the chip-chop, there's an ICM chop once you hit the money (in case something happens to the tourney), it just doesn't happen if the tournament didn't reach the money stage yet. Anderson Posted in: Poker Sites |
888Anderson
Feb 4th, 2013 |
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888 Poker Official Support Thread Hello I have escalated the issue to support supervisors yesterday and will take with them again. Really sorry I can't personally assist with the issue and I know that our verification process can occasionally take time Anderson Posted in: Poker Sites |
888Anderson
Feb 4th, 2013 |
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888 Poker Official Support Thread Checked with support as well - most recent attempt to contact p1n1she45 was on Jan 31, and they are resending that email. Anderson Posted in: Poker Sites |
888Anderson
Feb 2nd, 2013 |
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888 Poker Official Support Thread Hello First of all - apologies for the recent week. We have had a lot of upgrades and unforeseen outages and account issues that are currently being sorted out. I am also currently double checking regarding p1n1she45 's complaint to make sure it gets handled ASAP - sorry it wasn't resolved yet. allani12 - Regarding the "deal" question - at the moment there are no immediate plans for FT deals Anderson Posted in: Poker Sites |
888Anderson
Feb 2nd, 2013 |
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888 Poker Official Support Thread Hello Was it resolved' It's (probably) related to account verification and I can tell support to look into it and have it resolved more quickly perhaps. Username p1n1she45 Correct' Anderson Posted in: Poker Sites |
888Anderson
Jan 28th, 2013 |
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888 Poker Official Support Thread I have forwarded this request to our product team a while ago and still remind them every time it is posted here :) Will gladly post in case of good news. I also wanted to let you know that at the moment 888poker are continuing with a promotion that gives out 2 FREE TICKETS to $10,000 WINTER TOURNEYS (daily) for registering and depositing gives you 5 EXTRA TICKETS to $10,000 Winter tourneys (on top of the $400 welcome bonus) Run Good Anderson Posted in: Poker Sites |
888Anderson
Jan 22nd, 2013 |
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888 Poker Official Support Thread P5ers, just wanted to let you know 888poker are currently offering awesome all-inclusive $15,500 packages for both Aussie Millions 2013 Australia’s favourite poker tournament AUD $18 million prize pool When: Jan 17 – Feb 3 WSOP APAC The World Series of Poker – the biggest poker event on the planet – comes Down Under. When: April 4-15 Obviously there are many ways to get there, there shortest being Qualifier tournament. The Aussie Millions OR WSOP AU 2013 Qualifier Where ‘Tournaments' tab > 'Live Events' button When Every other Sunday @ 20:05 ... Posted in: Poker Sites |
888Anderson
Dec 19th, 2012 |
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888 poker, registration for tournaments no action Hello. Yesterday we experienced 20 minutes of issues with our monitoring services, that may have had impact on tournament registration. It's not a software(client issue). Sorry for the inconvenience 888poker Posted in: Poker Sites |
888Anderson
Dec 10th, 2012 |
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888 Poker Official Support Thread Hello Just wanted to let you know that we are introducing a bunch of new tournaments and increasing the guarantees of some existing ones. 1. New Tournament – The $3000 SHOT – SUPER TURBO – NEW!!! We plan on increasing the Prizepool soon. This tournament will run daily at 22:00 GMT. Buy In - $75 Unlimited 2nd chance rebuys (meaning players can rebuy only if they have lost all of their chips). Players can take shots to play this tournament via the 21:30 GMT $8 - super turbo (2nd chances) satellite or via 1 of the 3 All In satellites running at 21:40, 21:50, 22:00 (gmt). 2. ... Posted in: Poker Sites |
888Anderson
Dec 9th, 2012 |
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888 Poker Official Support Thread In an hour, 888poker is holding a FREEROLL for 10 $525 Super XL Main Event Tickets ($500,000Guaranteed) . Tournament "$500,000 Super XL Last Call Freeroll" under the Super XL Lobby. #42990719 Just 4 hours left until the $500,000 Guaranteed Main Event. Frankly speaking I am expecting an overlay despite the huge amount of players coming form satellites and freerolls. Run Good Anderson Posted in: Poker Sites |
888Anderson
Nov 25th, 2012 |
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Disconnected Mid Tournaments 888poker Hello Just letting you know that this has been reported and escalated to support management. We are looking into this specific case and the protocol in general. Anderson Posted in: Poker Sites |
888Anderson
Nov 25th, 2012 |
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888 Poker Official Support Thread Thanks a lot for the feedback - forwarding to poker room managers. Also, I would like to update your regarding our Wednesday Challenge series of tournaments. We have decided to permanently change the Wednesday Challenge into a 2nd chance tournament. What this means is that during the 2 hours of Late Registration, players will have the opportunity to rebuy once, and only in the occasion that they have lost of their chips. This Challenge will also hold a 20k guaranteed prize pool instead of the 15k GTD today. The name is: $20,000 Wednesday Challenge - 2nd Chance. Run Good Anderson Posted in: Poker Sites |
888Anderson
Nov 22nd, 2012 |
