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* Merge Gaming Network Official Support Thread * No, unfortunately there isn't a T$ or similar system right now, so you would just get another ticket for the same tournament. -Rizen Posted in: Poker Sites	Rizen Sep 15th, 2011
* Merge Gaming Network Official Support Thread * What skin are you trying to move rakeback from and to' I don't think blackjack would count. If it's Lock i can see what I can do to help you out. If it's not and it's a site I know the rep on I could try and pass it along to them. Thanks -Rizen Posted in: Poker Sites	Rizen Sep 14th, 2011
* Merge Gaming Network Official Support Thread * I didn't mean to imply anything with the yet, but to say I knew what the future held would just be insulting. I don't anticipate any issues in the near future though. -Rizen It actually is possible, but in order to do it you must first be inactive on the skin you have rakeback on for at least 60 days. -Rizen Posted in: Poker Sites	Rizen Sep 13th, 2011
* Merge Gaming Network Official Support Thread * No. I've addressed the article in other places, but def not 'GG'd' yet. -Rizen Posted in: Poker Sites	Rizen Sep 9th, 2011
oh boy not this again...DOJ is onto merge, article link inside Yeah, the cross post from me essentially says everything I would want to say. -Rizen Posted in: Poker Sites	Rizen Sep 9th, 2011
* Merge Gaming Network Official Support Thread * If this is still unresolved please forward your last correspondence to rizen@ and I'll make sure someone looks at it ASAP. Thanks -Rizen Posted in: Poker Sites	Rizen Sep 8th, 2011
Attn Rizen/David Jung/Anyone at Merge Actually some recommendations have been added and applied to the site, others are in the process of being added via software updates, unfortunately I don't see the software update coming out for quite some time now. I realize the appearance, but things are being listened to. I anticipate the H4H thing will be fixed soon, but I'm waiting for Merge to put the new MTT/SnG person in place and then I'll work with them to make sure it's one of the highest priority items. i'll be working with that person on improving the schedule too. I can't promise they'll do/listen to everything I say or ... Posted in: Poker Sites	Rizen Sep 7th, 2011
Attn Rizen/David Jung/Anyone at Merge I haven't looked through everything, so let me know if there isn't anything specific I address: H4H - I've revisited that issue and a few of the others mentioned here with Merge. Post BF the focus was just on handling all of the new players and getting up to speed. I know it seems SLOW (and to a certain extent it is) but last I heard they're hiring a specific person to work on MTT/SnG issues and that person is supposed to work closely with me, so I anticipate we'll get a lot of the changes that don't require big software upgrades (this would NOT include some of the rebuy issues etc). Same ... Posted in: Poker Sites	Rizen Sep 6th, 2011
Approval Notice from Lock We ran an update on the vault very late on the night of the 31st/morning of the 1st. it took < 5 minutes and in the process everyone's cash was transferred into the vault and then the same amount that was transferred in was transferred back out after the update was done, this is why you saw this message. Everything should be the same though. Thanks -Rizen Posted in: Poker Sites	Rizen Sep 2nd, 2011
* Merge Gaming Network Official Support Thread * I well let them know. As far as the check goes if it's 'processed' on 8/22 it should have been mailed out. I know I received word that many players started receiving those yesterday. If yours still isn't there i can look into the status if you PM/e-mail me your username/e-mail. Thanks -Rizen Posted in: Poker Sites	Rizen Aug 31st, 2011
Visa Deposit on Lock Poker Questions In addition to the other answers we have VISA options on the casino side as well that you can use if you would rather try that. If you need help with it please contact support@ (you can CC me rizen@ if you want) and they can help guide you through any part of the process. Thanks -Rizen Posted in: Poker Sites	Rizen Aug 31st, 2011
* Merge Gaming Network Official Support Thread * I'll be better about replying over here. I was unaware of how some of the rule changes worked, sorry! -Rizen If this is on Lock PM me or e-mail me (rizen@) and I'll make sure it gets looked at. -Rizen Not really, I'm playing super turbos when I play right now. I bounce back and forth between games. Sometimes I just play for fun but other times I'm playing the games to check on things users have talked about. I've gotten a lot of feedback on proposed changes for the 6 max super turbo SnGs lately so I'm grinding them this month to see what I think and what makes sense to ... Posted in: Poker Sites	Rizen Aug 26th, 2011
Hawaiisgreat scammed me for $1150 I just saw this thread, I'll be forwarding all the information on to the appropriate people. For the scamming I can get his transfers and chat turned off pretty easily. If the chat logs here can be backed up with anything else it's pretty obvious there was some collusion going on too. Thanks -Rizen Posted in: Poker Community	Rizen Aug 3rd, 2011
* Merge Gaming Network Official Support Thread * No, no, and yes is the short version :) I'm hoping US sign ups can go back in soon, and the VIP program we have in place does give daily cash back and exchange on your points, that is essentially between 20-45% rakeback depending on how much you play per month. -Rizen Posted in: Poker Sites	Rizen Aug 2nd, 2011
* Merge Gaming Network Official Support Thread * Merge has gotten a lot faster at processing checks in the last week or two, although their processing does seem a little erratic (I've seen some go out in 5 days, while others wait a little longer, I'm sure there is a method to the madness I'm just not sure what it is). Are your checks on the Merge side or casino side' My understanding in speaking with you is they're casino side. I know some of those have gone out this afternoon. -Rizen I'm having a hard time following all of this. If you want to forward your correspondence to rizen@ I can take a look at it and make sure the appropriate ... Posted in: Poker Sites	Rizen Aug 1st, 2011
* Merge Gaming Network Official Support Thread * There are some rare exceptions depending on the deposit methods used, but this is a safe assumption, yes. -Rizen Depends on how long you've been waiting. Casino cashouts have gotten a bit slower in the last few weeks (2-3 weeks in most cases) and poker payouts have gotten faster (2-3 weeks as well). If time is of the essence and your bankroll can handle it, I would make the request on both sides then cancel the other request when you get confirmation one has gone out, this will cover all your bases. If your bankroll can't handle the two requests simultaneously, if you've been waiting any ... Posted in: Poker Sites	Rizen Jul 29th, 2011
Moorman now a Lock Pro Chris, and all of the other Lock Pros, are allowed to play on any site they want. We encourage that they try and be as successful in their poker careers as humanly possible as it benefits everyone involved, including us. As far as the rest of the details of his agreement goes, obviously that is confidential for many reasons. We're super happy to have him as a part of our pro roster though and he's a sicko who's just been crushing it for a long time. From a personal perspective I'm looking forward to getting to work with him and maybe even pick his brain a little if he'll let me! -Rizen Posted in: Poker Sites	Rizen Jul 28th, 2011
* Merge Gaming Network Official Support Thread * Some did go out on Monday, we're looking into running a second batch this week. Since July started casino withdrawals have gone up 10 fold. So what used to take about 7-10 days in June is taking about 2-3 weeks right now, and while we're working on getting people added and trained to get the process back down to the initial time frame, for now 2-3 weeks is the new 'normal' just to set expectations with everyone. -Rizen We're running some sort of rake race I know. there is another thing but I can't announce it yet. -Rizen I'm sorry about your situation. I'm sure that if the order has ... Posted in: Poker Sites	Rizen Jul 28th, 2011
* Merge Gaming Network Official Support Thread * I was not trying to intentionally ignore anyone or any question. We have a new cash out option coming soon (august 1st last I was told), but no, there is no faster cashout option at the moment. Your other question seemed rhetorical which is probably why I didn't answer it the first time I read it, so I apologize if I misunderstood. Checks have processed twice this month, and they will process once more, the only week they didn't process was the week of July 4th, and that had nothing to do with the US holiday but there ended up being some issues with Canada Day and the banking system up there ... Posted in: Poker Sites	Rizen Jul 26th, 2011
* Merge Gaming Network Official Support Thread * 1) Lock Poker would love it if you quit playing somewhere else and started playing there :) It's a network issue though in that they have a policy where you need 60 days of inactivity to switch rakeback between skins. There are good reasons for this, but most of them involve network politics. 2) Can you forward your last correspondence to rizen@ and i will see that someone gets in touch with you about this. -Rizen I don't have an update yet on this, sorry :( I promise as soon as I hear a date on US customers I will post ASAP. -Rizen It is normally ~48 hrs, so if it's been 7 days feel ... Posted in: Poker Sites	Rizen Jul 25th, 2011
* Merge Gaming Network Official Support Thread * If you have rakeback on Carbon and haven't played there in 60+ days (sounds like you haven't) I've been told by merge that you can transfer your rakeback between skins. -Rizen As long as your account was successfully set up prior to June 1st with rakeback then yes, you should be fine. You should be able to deposit and be eligible for a deposit bonus as well, although you may have to e-mail support to get it manually applied if you deposit through the casino side. -Rizen Posted in: Poker Sites	Rizen Jul 22nd, 2011
* Merge Gaming Network Official Support Thread * You can have pending withdrawals on the poker and the casino side. you can request a reimbursement for your check fee on the first check of the month AFTER it is processed (that means sent out), you just e-mail support and ask for it. You will get the reimbursement only for your first check each month though, regardless of if it's on the casino or poker side (ie you won't get reimbursed once on each side). Thanks -Rizen go to your 'player admin' link from the poker client and along the left side of the navigation there is an 'account verification' link. That will provide a list of what ... Posted in: Poker Sites	Rizen Jul 20th, 2011
* Merge Gaming Network Official Support Thread * More info about this soon. We're getting the first round matchups set up in the software now as well as building out the site for people to choose their brackets March Madness style. Dan and I are working together with the lock team on it, we'll put out more information very soon. -Rizen Posted in: Poker Sites	Rizen Jul 19th, 2011
Is Hero poker or Lock poker the best and most reliable site to play? Do they... No, we have multiple other options both through the merge cashier and through our casino side, where we're able to process most major credit cards via 'express pay', but there is no echeck abilities. -Rizen Posted in: Poker Sites	Rizen Jul 14th, 2011
* Merge Gaming Network Official Support Thread * Not yet, soon I hope. I'll let everyone know as soon as I have a definitive date. -Rizen Posted in: Poker Sites	Rizen Jul 13th, 2011
* Merge Gaming Network Official Support Thread * Well it's not supposed to read like a bad excuse, but the truth. I don't want to promise anything to people that can't be delivered on, and until Merge gives me a definitive date on US players I'm not comfortable putting one out there. As far as payouts go, what I mentioned was exclusive to Merge and not to Lock. We have a casino product and have been processing check payouts over there for close to a month now, with checks taking ~1-2 weeks to arrive. So while yes, there is a backlog of requests through the network on the poker side, we've offered a solution to pay our customers through our ... Posted in: Poker Sites	Rizen Jul 12th, 2011
* Merge Gaming Network Official Support Thread * Checks should have gone out today. I received my notice about an hour ago. they should resume going out on Mondays from now on. -Rizen Yes, you're still eligible for your initial sign up bonus, you may have to contact support to have them apply your bonus manually though. -Rizen I don't have anything definitive on Merge reopening to US players. I do know they still plan on it, but I've heard all kinds of rumors over the last couple of weeks with nothing definitive coming from anyone. If/when I have an exact date I will definitely let everyone know. As far as the backlog being taken ... Posted in: Poker Sites	Rizen Jul 6th, 2011
* Merge Gaming Network Official Support Thread * You should be fine. Mine have said 'In Progress' the last couple of times they went out. I think the information on that page is inaccurate, I'll talk to them about updating it as it causes a lot of people to freak out! -Rizen Posted in: Poker Sites	Rizen Jul 5th, 2011
* Merge Gaming Network Official Support Thread * Are you talking about the 'Fun Steps' SnGs' If so, you get a ticket with play money by clicking 'player admin' from the client and purchasing with play chips there. If that's not the one you're talking about I'll need some more specific information (what's the name of the SnG in the lobby') and I can look into it. -Rizen Posted in: Poker Sites	Rizen Jul 5th, 2011
* Merge Gaming Network Official Support Thread * E-mail support and let them know you'd like to opt into it, they will get you taken care of. -Rizen As long as you have an account already then yes. -Rizen The next batch is going out Monday. If you go into the cashier and the 'pending payouts' section what does it say under 'status'' If it is 'authorized' or 'in progress' you should be fine and go out in the next batch Monday, if it doesn't say that please let me know and we can find out an ETA. -Rizen You can find it by either clicking your STATS button from the poker client or going to and logging in. After that you should see ... Posted in: Poker Sites	Rizen Jul 3rd, 2011

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