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Re(9): UB Tommy moves on to better things
Thank you, thank you, and thank you all for your kind words. UB has undoubtedly given me a lifetime of great memories and friendships that I know will never fade away. Although times have not always given me the best circumstances to try and help all of you, we all do our best with what we get and I know that things will and are going to get better…for everyone. Look forward to seeing you all in the future and best of luck at the tables!!! -Remember…when life hands you lemons, find someone whos life has handed them vodka….and call me over!! -UBtommy
Posted in: Poker Discussion 		ubtommy
Mar 30th, 2007
Re(5): OK WTF why not post some more UB ripoffs...
Please reply to my PM. I will see what I can do for you around this matter.
Posted in: Poker Discussion 		ubtommy
Mar 3rd, 2007
Re(3): Screw ULtimate BET!!!!!!
ibluffyou Please reply to my PM and we will get this worked out.
Posted in: Poker Discussion 		ubtommy
Mar 1st, 2007
Re(3): Screw ULtimate BET!!!!!!
tnsstud I just left a message on your machine and will be giving you a shout a little later this afternoon. I am sure we will be able to resolve this situation. Tommy
Posted in: Poker Discussion 		ubtommy
Mar 1st, 2007
Re(7): Question for ubtommy re: UltimateBet
A very true statement you have there sir. All Team UB members have been spoken with in regards to situations such as this. As I stated before, fairness is the name of the game and I hope that this clears up your doubt. Tommy
Posted in: Poker Discussion 		ubtommy
Mar 31st, 2005
Re(5): Question for ubtommy re: UltimateBet
You are absolutely correct in your assumption that appropriate corrective action will be taken based upon the player and the history that they have with us. All I am saying is that each different event (the KK and the Phil situation) had a different outcome and it was under totally different circumstances. I hope that you will see that I weigh out all facts when it comes to making a decision in situations such as this. And I will give every person a fair run at building a defense before I act upon these sorts of situations, no matter what level of player they are. Fairness is the name of my ...
Posted in: Poker Discussion 		ubtommy
Mar 31st, 2005
Re(3): Question for ubtommy re: UltimateBet
Thank you for your reply, and I do apologize that I did not answer your question as you previously mentioned. I will do my best to address your situation at a different time. In regards to your question, I do not advise ANYONE to let another person other than the account holder to use their account for ANY reason. The situation that you mentioned with Phil and the happenings with KK, are totally different and I know that he did not have any intent to defraud the players in the table. I have known KK for quite some time and he would not do such a thing without first thinking about the ...
Posted in: Poker Discussion 		ubtommy
Mar 31st, 2005
Re(1): Question for ubtommy re: UltimateBet
Topaz After looking over the details in your situation I have quickly been able to find why your account was closed. I will do you the favor of starting from the beginning just as you have in your timeline of events. Around Christmas KK’s girlfriend did come into a room and play under the KK identity. She did come right out and say that this was not KK himself, yet it was his girlfriend. In no way did she misrepresent the name or identity of KK and simply took this as a chance to play poker for the FIRST time in her life. Since this event she has signed up her own account and is doing quite ...
Posted in: Poker Discussion 		ubtommy
Mar 31st, 2005
Re(1): ub Player Appreciation Day (PAD)
We will be running a Player Appreciation Day event Friday April 1st. It's a one day only event where randomly picked players on the site playing real money tables only, will win free gear and money. Any questions or concerns please contact us a Member Services. Tommy Customer Service Manager
Posted in: Poker Discussion 		ubtommy
Mar 31st, 2005
Re(5): PEOPLE GET OF NSTX's case!
WOW!! Tough crowd I guess. I admit that this is my fault for not giving a proper introduction. Yes my name is Tommy and I have recently stepped in at the Customer Service Manager position for . By no means was it my intention to mislead anyone and hope that you will all see that it is my goal to be as helpful as possible in matters such as this. A presence of a spokesperson is sometimes needed in order to set the record straight and possibly avoid problems festering in these forums. Please let me know if there is any way that I can be of service to you and please post any problems that you ...
Posted in: Poker Discussion 		ubtommy
Mar 29th, 2005
Re(3): Disturbing UB Practice
Thank you for your response. Put yourself in this situation and I am sure you will see why password protected tourneys do not always work. You would like to have a private freeroll for 50 friends that you have meet over the years online and in forums. You will provide $500 out of your own pocket for the prize. You let us know and we set up your tourney with the password “poker”. Come time for your tourney to start, you take your seat and see that you don’t have the 50 friends playing, yet you have 3000 people at the tourney. Why' Because one person decided that he wanted to let his ...
Posted in: Poker Discussion 		ubtommy
Mar 29th, 2005
Re(3): Disturbing UB Practice
Perfect example!! As I am sure I would be hearing from Poker HO and NSXT2 (example) right out of the gates that $100 had been taken out of their accounts, I would be able to put a stop to this right away. Not only would the Tourney Director have his account closed, he would forfeit the winnings of the tourney and the money would be credited back to the accounts of the victims of his spoiled plan. Tommy
Posted in: Poker Discussion 		ubtommy
Mar 29th, 2005
Re(1): Disturbing UB Practice
TJ, Thank you for your concern in this matter. I would like to take a moment and shine a little light on the situation at hand. I am sure that you will see our goal is to make all customers comfortable in regards to our policies and practices. Upon setting up a tourney, customers “x” would send us a list of the customers that he wishes to attend. The declared amount will be subtracted from the accounts according to the agreement. He may add to this list before the tourney starts, and even let us know that some of these people will not be able to make this tourney. Upon this notification we ...
Posted in: Poker Discussion 		ubtommy
Mar 29th, 2005