1. Hello Everyone

    Anderson from 888poker here. We are very happy to join this community as a PocketFives Partner and really looking forward to your comments, questions, suggestions and feedback.

    This is the official 888poker Support and Feedback thread, so post away and I'll do my best to help you out :)

    We have always appreciated the feedback we get from P5 regarding our tournaments, and we would really appreciate any comments/feedback/questions/requests you may have.

    You can sign up for 888 here.

    RUN GOOD

    Anderson

    LATEST PROMO:

    888poker is launching a new welcome bonus for Russia, Australia and Canada!
    If you register with 888poker http://www.pocketfives.com/visit/888 you will receive a special registration welcome bonus:

    1. IMMEDIATE $8 FREE: After claiming the $88 FREE package via an email link, players get an immediate $8 FREE to their accounts. The $8 consists of $2 in cash and $6 in tournament tickets!
    2. $80 GIFT: Players get 10 x $8 gifts ($2 cash & $6 in tournament tickets) as they collect Status Points.

    Even after you make your first deposit, you will continue getting these cash+tournament ticket packages as you play =)
    Edited By: 888Anderson Jun 29th, 2011 at 01:03 PM
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  2. Thanks for joining the community, Anderson.

    Feel free to pitch any questions or comments to 888 Poker here.
    Add Dan to Rail
  3. Are 888 still taking fees out of players accounts that have been inactive/dormant for an extended period?

    If so how long is that period?
    Add C_Bomb to Rail
  4. Hello C_Bomb
    Our full User Agreement is avalabile here:

    http://www.
    888poker.com/security-and-privacy/user-agreement.htm

    Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant.

    Meaning it applies to players who haven't logged in at all for six months, not players that are simply inactive in terms of play.
    Thread StarterAdd 888Anderson to Rail
  5. Hey, would just like to say that i think the software is quite nice but just have a few things to say. The hand replayer needs to be able to show more than just the previous hand. Im playing many tables at once and sometimes dont have time to check back the replayer before the next hand finishes. Also would be nice if you could throw in some $44's or $55's mtts to compliment all the $22's you have. My fav tourney is the 109 high roller, please make sure this tourney stays :) Thanks
     
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  6. Deemer6, thanks for the feedback.
    Edited By: 888Anderson Jun 30th, 2011 at 06:32 PM
    Thread StarterAdd 888Anderson to Rail
  7. Wow, i love the fact that so many reps are joining this site to help improve their poker offerings.

    Will 888 be supplying a tournament feed to pocketfives?
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  8. can we get an update ASAP as to what happened this afternoon when the site crashed. Will players get refunded their buy-in back? what about tournaments that continued to run when some people were able to log back in, and some were not?
    Add racer to Rail
  9. Hello racer
    To all those that were directly effected by the issue, we are working to compensate you for your inconvenience. You will receive notification of what will be offered over the next 48 hours.
    Please stay tuned on the forum for further updates.
    Thread StarterAdd 888Anderson to Rail
  10.  
    Originally Posted by racer View Post

    can we get an update ASAP as to what happened this afternoon when the site crashed. Will players get refunded their buy-in back? what about tournaments that continued to run when some people were able to log back in, and some were not?

    this ^

    Also would be nice to see an improvement with the HandReplayer. Decent site for low buyin MTT players $10-$20, LOTS of weak players.

    Very cool to have a rep. on here. tks
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  11. looks like there are some 1k guaranteed freerolls being offered in the next few days that payout seats to the 100k challenge and some T-shirts or something to compensate players for the site crash on sunday.
    Any word if players will receive any monetary compensation for their buy-ins they had invested?
    Thanks.
    Add racer to Rail
  12. is pocket5s adding 888 cashies because i won a 5 doller last week for 400 dollers and it hasnt been added
     
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  13. No - P5s doesn't currently get a feed from 888, so its not tracked. Hopefully Dan or Anderson can answer if there are plans for a feed to be added and if so the estimated time frame.

    http://www.pocketfives.com/faq/#rankings-tracked

    Which sites are being tracked for PocketFives.com rankings?

    We are currently only tracking the following sites for the rankings. We will be adding more sites in the near future. Tournaments from the following sites that also satisfy the above criteria will be included in the leaderboard:
    • AbsolutePoker
    • Betfair Poker (Note: The only site tracked from the Ongame Network however we stopped tracking this feed on 5/22/2010 and are working on getting a new Ongame feed.)
    • Bodog
    • Cake Network
    • Carbon Poker (MERGE Poker Network)
    • Full Tilt Poker
    • PartyPoker
    • PokerStars
    • TitanPoker (iPOKER Network)
    • UltimateBet
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  14.  
    Originally Posted by racer View Post

    can we get an update ASAP as to what happened this afternoon when the site crashed. Will players get refunded their buy-in back? what about tournaments that continued to run when some people were able to log back in, and some were not?

    Hi
    All players got their buy-ins back and all affected players got invited to 1K Freerolls, offering 100K Guaranteed seats and TShirts,on top of the regular 1K prizepool rewards

    RUN GOOD

    Anderson
    Thread StarterAdd 888Anderson to Rail
  15.  
    Originally Posted by 888Anderson View Post

    Hi
    All players got their buy-ins back and all affected players got invited to 1K Freerolls, offering 100K Guaranteed seats and TShirts,on top of the regular 1K prizepool rewards

    RUN GOOD

    Anderson

    if we win a 100k guaranteed seat in the special freerolls, (or ticket/token whatever), is it redeemable for a cash equivalent, or can we simply unregister from the tournament and get the cash equivalent for our seat if we are unable to play in the tournament on sunday?
    Edited By: racer Jul 6th, 2011 at 01:37 PM
    Add racer to Rail
  16. Will 888 be looking into making the roulette side games run anywhere even close to normal. The absurdity of which is 888 roulette cannot possibly be fathomed as a game of chance by even the most neandrethal of being.

    Last time i played the ball landed in number 37, WTF

    Give the degen a fkn chance!!!

    On a serious note, not a bad wee site. Gonna be playing there more often now obvs cos ft stole ma shit, looks good for future traffic on the rise and to reiterate what someone said earlier, the games definately look soft as shiteeeee. (if only the roully was too)
     
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  17. What kind of big quaranteed tournaments there at 888poker during the week? Expecially middle stake and high stakes tournies?
     
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  18.  
    Originally Posted by racer View Post

    if we win a 100k guaranteed seat in the special freerolls, (or ticket/token whatever), is it redeemable for a cash equivalent, or can we simply unregister from the tournament and get the cash equivalent for our seat if we are unable to play in the tournament on sunday?

    Hello
    Looked into it
    Converting a 100K Guaranteed seat into $ isn't really possible.
    Thread StarterAdd 888Anderson to Rail
  19. We're actually really close to getting an 888 feed, by the way, so stay tuned for that!
    Add Dan to Rail
  20.  
    Originally Posted by 888Anderson View Post

    Hello
    Looked into it
    Converting a 100K Guaranteed seat into $ isn't really possible.

    thats fine, so i assume we are issued a ticket or token opposed to just being automatically registered for the tournament if we win a seat? Basically, what i was getting at was if we are not able to play in the 100k this sunday, can we use the ticket to register for the 100k another time?

     
    Originally Posted by 888Anderson View Post

    Hi
    All players got their buy-ins back and all affected players got invited to 1K Freerolls, offering 100K Guaranteed seats and TShirts,on top of the regular 1K prizepool rewards

    RUN GOOD

    Anderson

    oh thats good news, i just figured the seats and shirts were part of the 1k prizepool
    Add racer to Rail
  21. is there any possibility for past handhistories to be sent? since the games are stored in the games histories them files must be somewhere i guess. and +1 for the replayer. again since you have the hands stored anyways that really (really!) shouldnt be a technical issue.

    support is so so. i started a chat with one of your collegues and after the "hi" she disappeared. ??? ok wasnt that important anyways but still ... then there is the thing with your different kind of points. we have reward points (ok i figured that one out already), bonus points and status points. or are bonus and status the same? coz it is hard to get how to clear any bonus. at least for me. my take for now is you get 2 points for any dollar fee or rake, and you need 10 in order to clear one Dollar? is that correct?

    concerning the site: kinda like it, though the software tends to crash more often than i am happy with. but since you can fire it up again immediately it is not that bad. Selection of games could be improved, esp in the SNG section. that is adding more multitable games (regular ones) would be nice. since there are enormous amounts of monkeys around it gets quickly frustrating playin turbos where the edge is not that big and play becomes more of a bingo game. or i am a tilty person.

    4 anyone who seeks soft tournament games that is the right place to go as far as i can tell. lots of players seem to like "to have fun" which means they suck. unfortunately they also suck out, but you get rewarded when your big hands indeed DO hold up. just dont expect anyone who limped A2o from UTG to fold vs 3bets and allins. this is all for the microlevel, maybe people become better when more cash is involved, but generally it seems like the casino games are attracting lots of gamblers with not much clue (similar to bodog). so expect lots of limpin, overcallin, overshoves with second, bad bluffs that do not make any sense and so on. should be profitable though.
    Edited By: Thiag Jul 14th, 2011 at 01:07 AM
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  22.  
    Originally Posted by Thiag View Post

    is there any possibility for past handhistories to be sent? since the games are stored in the games histories them files must be somewhere i guess. and +1 for the replayer.

    Howdy
    If you click "My Profile->Game History", you will see your hand history, by sessions and tables, all viewable via the replayer :)

    Run Good

    Anderson
    Thread StarterAdd 888Anderson to Rail
  23. thx but what i really want to do is importing the files into Holdem Manager. unfortunately i had my language settings not at english at first, so the old files are of no use. but i guess i have to live with that.

    anyways ty for the quick answer.
    Add Thiag to Rail
  24. i dont think il ever play at 888 again after they took all my points for my account been dormant, its in the small print but i think its just not right
     
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  25. In regards to the 7 $500 'first depositor' freerolls, and the $600 'summer days' freeroll, the 100k 'first depositors challenge', and the $1k 'depositors' freerolls, these are all part of a nice welcome package, but>>>>>> I think it would better if it allowed the player some discretion as to when to play in these freerolls. I understand it says 7 straight days (in the tournament lobby only), but on the promotion page it just says "7 daily freerolls" ($3500 total) which is somewhat misleading, and so some of us are not going to be able to take full advantage of these due to jobs or other commitments. As for the $600 'summer days' freeroll, I got an email saying im eligible to play in it today. Well thats great, but not if im not able to play in it!
    My suggestion is just give us tokens for these freerolls, we can use them when its convenient for us, although I do understand promotions can only last so long, just give us a time frame of when the tokens need be used up, or when they become invalid.
    Seems like my welcome package means nothing to me, considering I have to be out of town this weekend and such ....sigh

    Also, if we win a seat to the 100k first depositors freeroll, are we able to unregister from that tournament? If so, what do we get in return?, a ticket, the equivalent of the tournament buy-in (ex: tournament dollars or something like that) or do we just lose our tournament entry altogether with no compensation?

    This same question could be asked for any tournament we have won a seat through a satellite.
    Thanks
    Add racer to Rail
  26.  
    Originally Posted by racer View Post

    In regards to the 7 $500 'first depositor' freerolls, and the $600 'summer days' freeroll, the 100k 'first depositors challenge', and the $1k 'depositors' freerolls, these are all part of a nice welcome package, but>>>>>> I think it would better if it allowed the player some discretion as to when to play in these freerolls. I understand it says 7 straight days (in the tournament lobby only), but on the promotion page it just says "7 daily freerolls" ($3500 total) which is somewhat misleading, and so some of us are not going to be able to take full advantage of these due to jobs or other commitments. As for the $600 'summer days' freeroll, I got an email saying im eligible to play in it today. Well thats great, but not if im not able to play in it!
    My suggestion is just give us tokens for these freerolls, we can use them when its convenient for us, although I do understand promotions can only last so long, just give us a time frame of when the tokens need be used up, or when they become invalid.
    Seems like my welcome package means nothing to me, considering I have to be out of town this weekend and such ....sigh

    Also, if we win a seat to the 100k first depositors freeroll, are we able to unregister from that tournament? If so, what do we get in return?, a ticket, the equivalent of the tournament buy-in (ex: tournament dollars or something like that) or do we just lose our tournament entry altogether with no compensation?

    This same question could be asked for any tournament we have won a seat through a satellite.
    Thanks

    Hello racer
    Any seat or tournament participation eligibility you gain is not convertible into $ at this point

    Run Good

    Anderson
    Thread StarterAdd 888Anderson to Rail
  27. hi 888 would very much like to no somthing i played 3 10 doller sit and goes so i could benifit in you promotion of the big 3k freeroll it says on thwe site its worth 20 dollers there are currently 1000 runners so by my calculations its worth 3 dollers whats up with that ? also same princible applys for the big 1k freeroll the only ways its worth 20 dollers is if theres 20 dollers for everysingle player so 1000 * 20 = 20k only 17k short
    Edited By: ronnieb122 Jul 23rd, 2011 at 04:51 PM
     
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  28.  
    Originally Posted by Dan View Post

    We're actually really close to getting an 888 feed, by the way, so stay tuned for that!

    any word on this dan?
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  29.  
    Originally Posted by ronnieb122 View Post

    hi 888 would very much like to no somthing i played 3 10 doller sit and goes so i could benifit in you promotion of the big 3k freeroll it says on thwe site its worth 20 dollers there are currently 1000 runners so by my calculations its worth 3 dollers whats up with that ? also same princible applys for the big 1k freeroll the only ways its worth 20 dollers is if theres 20 dollers for everysingle player so 1000 * 20 = 20k only 17k short

    Hello
    Frankly speaking, the promotion was overly successful. It's a Freeroll so it wasn't easy to correctly estimate in $ the participation eligibility when we just started offering it, at least not without putting harsh limitations in place :)

    Run Good

    Anderson
    Edited By: 888Anderson Jul 24th, 2011 at 03:07 PM
    Thread StarterAdd 888Anderson to Rail
  30. well its bad and false advertising very missleading i ended up not even playing it i risked 33 dollers of my bankroll on the basis i was getting a good deal of a 20 doller seat which turned out to be a lie instead it was worth like 2 dollers something which is less than what i raked for those sit and goes.
    why try and guess how many players there would be its seams stupid to me and the sites constint let downs and missleads are surely going to hurt the site in the long run. also i no it was a freeroll but i had to earn my seat risk my money so in that case i have a point to moan. if everyone turned around and asked for there money back or the 20 dollers you would not have a leg to stand on because you faulsly advertised it. and never gave what you promised a seat worth 20 dollers thanks
     
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