1. We hope this email finds you well, It's a pleasure for us to assist you.

    Thank you so much for your report, at this moment were are under a DDOS attack, our technicians are already working on this. Thank you so much for your understanding, we will bring the action to the tables as soon as possible. Please remain seated at your table for the next 30 minutes. If it does not comes back we will proceed to refund accorndingly to our terms and conditions. All tournaments have been suspended https://www.americascardroom.eu/poke...nd-conditions/
     
    Add Bisull to Rail
  2. Pretty weak when they don't even attempt to bring the MTT back and immediately award you cash.
    Add ripomatic to Rail
  3. site froze again wtf
    Edited By: cloudyspirits Sep 1st, 2017 at 05:06 AM
    Add cloudyspirits to Rail
  4. what's the deal now
    Add skiwert76 to Rail
  5. Going to bed. Hopefully we will be refunded all tourney entries.
    Add juzmyluck2 to Rail
  6. all the money they make off players. you would think they could get their shit together by now
    Add skiwert76 to Rail
  7. The DDOS attack is still underway. Our techs are mitigating it, causing for some players not being able to connect. Will update soon
    Edited By: ACR Rep Sep 1st, 2017 at 05:54 PM
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  8. The DDOS attack has been mitigated. Cash game and tournaments are up. Will keep you guys posted.
    Add ACR Rep to Rail
  9.  
    Originally Posted by ACR Rep View Post

    The DDOS attack has been mitigated. Cash game and tournaments are up. Will keep you guys posted.


    LOLZ...what a fucking joke! what happened now? Why can't you just say your software sucks, your infrastructure is weak and your staff can't handle any problems.
    Edited By: ripomatic Sep 2nd, 2017 at 02:12 AM
    Add ripomatic to Rail
  10.  
    Originally Posted by ACR Rep View Post

    The DDOS attack is still underway. Our techs are mitigating it, causing for some players not being able to connect. Will update soon


    So the snot-nosed multi-accounting 15 year old who overloaded your system might disconnect and get some sleep.
    Add ripomatic to Rail
  11. Wtf.. thought we had it mitigated.oh well let's try tomorrow.
    Add juzmyluck2 to Rail
  12. Man, this is crazy. It makes me wonder how easy it would be for a cheater to hack their system and take advantage of other players.
    Add emoneypitt to Rail
  13. 10:20 am eastern time on Saturday morning site still "configuring".. I can figure the series is fucked
     
    Add L Rocketz to Rail
  14. Are we still down?
    Add juzmyluck2 to Rail
  15. And just like that we are down again four hours deep into a tourney. Amazing
    Add juzmyluck2 to Rail
  16. Shades of WPN a few years ago when they tried to run a million dollar guarantee tourney only to have the same thing happen to them. ACR is about to be real sad when the hardcore attacks start again tomorrow.
    Add FishFiend to Rail
  17. So did the million go off w/o a problem?
    Add RUST1D to Rail
  18.  
    Originally Posted by RUST1D View Post

    So did the million go off w/o a problem?


    The millions went very well, without any problem. We apologize for everything that happened these past days. As we mention on our Social Media channels, we were under a DDOS attack but it has been already mitigated. I totally appreciate your patience and cooperation regarding this important situation. Anything you guys may need or if you have any questions let me know, as always is a pleasure to assist you.
    Add ACR Rep to Rail
  19. Glad to hear. Tourny tickets are always cool! I never turn them down.
    Add RUST1D to Rail
  20. Important note: CEO Phil will be checking in on Twitch from 2-4pm ET to discuss recent DDoS attacks and the OSS Cub3d.

    You could check our Twitch page.
    Add ACR Rep to Rail
  21.  
    Originally Posted by ACR Rep View Post

    The millions went very well, without any problem. We apologize for everything that happened these past days. As we mention on our Social Media channels, we were under a DDOS attack but it has been already mitigated. I totally appreciate your patience and cooperation regarding this important situation. Anything you guys may need or if you have any questions let me know, as always is a pleasure to assist you.


    You realize that most people could not even open the poker client, much less play?
    Add ripomatic to Rail
  22. Had an issue yesterday where I registered for a tournament that started with 10,000 chips but once I hit the table before any hands were played I only had 8,800. I was not a happy camper at the time but I ended up finishing in 10th so it wasn't a deal breaker. I registered as soon as the late registration period was ending. Note sure if this is a bug in the system or just a one time case.
    Add Chachi54 to Rail
  23.  
    Originally Posted by Chachi54 View Post

    Had an issue yesterday where I registered for a tournament that started with 10,000 chips but once I hit the table before any hands were played I only had 8,800. I was not a happy camper at the time but I ended up finishing in 10th so it wasn't a deal breaker. I registered as soon as the late registration period was ending. Note sure if this is a bug in the system or just a one time case.


    Which tournament or game you were playing? Were you using the Mac version?
    Add ACR Rep to Rail
  24. $2000 GTD 6 Max event 12-17-17. I cashed in the event so it shows up on my profile. I was using a Windows 10 computer. Never had an issue before. I played close to 500 tournaments on ACR.
    Edited By: Chachi54 Dec 19th, 2017 at 08:26 PM
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  25.  
    Originally Posted by Chachi54 View Post

    $2000 GTD 6 Max event 12-17-17. I cashed in the event so it shows up on my profile. I was using a Windows 10 computer. Never had an issue before. I played close to 500 tournaments on ACR.


    Hello, I apologize for the delay, I checked this case with one of the Tournaments department agents, this could happen for several reasons if you have several applications opened it takes a time to loading or if you didn't update the Java or the Flash player, cookies that have to need to be deleted. That could have made you missed those couple of hands.
    Add ACR Rep to Rail
  26. I have been playing Americas Card Room since 2011 and I absolutely love it. I mostly play SNG single table and some MTT tourneys. I do prefer freezeouts (hence the single table SNGs) but the MTT rebuys work fine and are a nice change of pace if I have an entire day to spend.

    Never a problem with deposits and withdrawals.

    Great support team on phone or chat line. This is likely the best run site for US players.

    Smokykstar
    Add smokykstar to Rail
  27. *edit*

    I'll move this to the deposit/withdrawal thread
    Edited By: Moss Boss Dec 25th, 2017 at 11:44 PM
    Add Moss Boss to Rail
  28.  
    Originally Posted by smokykstar View Post

    I have been playing Americas Card Room since 2011 and I absolutely love it. I mostly play SNG single table and some MTT tourneys. I do prefer freezeouts (hence the single table SNGs) but the MTT rebuys work fine and are a nice change of pace if I have an entire day to spend.

    Never a problem with deposits and withdrawals.

    Great support team on phone or chat line. This is likely the best run site for US players.

    Smokykstar

    I'm really glad to read your comment! I appreciate it, thank you very much for your preference and support. If you need help or have any questions let me know.
    Add ACR Rep to Rail
  29. Can anyone help? I was told that "My account has triggered one of our security flags. Due to our privacy policies we cant disclose the details of triggered flag and have automatically disabled my VISA as a deposit option. Any one have an explanation or a new way to deposit for US based player?

    Sat in the chat room for 30 minutes and waited for this explanation. I had previously deposited like 2 days prior.
    Edited By: Lifemeter 2 Weeks Ago at 02:58 AM
    Add Lifemeter to Rail
  30.  
    Originally Posted by Lifemeter View Post

    Can anyone help? I was told that "My account has triggered one of our security flags. Due to our privacy policies we cant disclose the details of triggered flag and have automatically disabled my VISA as a deposit option. Any one have an explanation or a new way to deposit for US based player?

    Sat in the chat room for 30 minutes and waited for this explanation. I had previously deposited like 2 days prior.


    Hello! You can deposit via Bitcoin, this is the best option for deposits/withdrawals. Here is some information (you can check the full information on our website)

    1. Bitcoin Deposit Limits

    Minimum Single Deposit: $10
    Maximum Single Deposit: $25,000

    How Bitcoin Works on Americas Cardroom

    Getting set up to use Bitcoin is easy, and once it is set up, even easier to use in the future.

    We’ve worked hard to make sure we’re providing you with the best experience possible.

    Our Bitcoin process is simple, straightforward—and most importantly—backed by the poker industry’s most rigorous security.
    Edited By: ACR Rep 2 Weeks Ago at 07:00 PM
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