1. Bitcoin withdraw requested 2/26
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  2.  
    Originally Posted by the softest View Post

    Bitcoin withdraw requested 2/26

    Our Withdrawal department is currently checking your withdrawal, once it is approved, it would take 48-72 hours to receive the funds.
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  3.  
    Originally Posted by the softest View Post

    Bitcoin withdraw requested 2/26

    received in bitcoin acct 2/28
    made it to bank account today

    on a side note, bitcoin currency fluctuations are pretty crazy, its up $300/bitcoin over the last month
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  4. We will have some scheduled downtime for maintenance tomorrow, Wednesday, March 15th, from 8:00am ET to 12:00pm ET.

    We appreciate your patience and apologize for any inconvenience.


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  5. BCP, requested ROW skrill payout 3/1. Rcvd 3/20
     5
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  6. Jackpot Poker and Sit & Go 2.0 will be disabled tomorrow, Thursday, March 23rd from 7:30am-9am ET.

    We appreciate your patience and apologize for any inconvenience.



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  7. So I can buy bitcoin instantly and deposit it instantly. I'm always curious as to why I can't cash it out instantly. I'm sure one of the nerds or an ACR rep can answer.

    Requested 3/22... I'm kinda curious to see how long it takes doing it this way.
    Edited By: justinhero Mar 24th, 2017 at 07:19 PM
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  8.  
    Originally Posted by justinhero View Post

    So I can buy bitcoin instantly and deposit it instantly. I'm always curious as to why I can't cash it out instantly. I'm sure one of the nerds or an ACR rep can answer.

    Requested 3/22... I'm kinda curious to see how long it takes doing it this way.


    Hi! I checked the status of your withdrawal with the department in charge, they already sent the funds to the processor so It will be approved on Monday. Just for you to know, payouts are processed only Monday to Friday, from 7 am to 7 pm central time. The normal time frame is 48-72 hours.
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  9. Just wanted to update. Received funds via bitcoin approx time was 48 hours. Good job ACR.
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  10.  
    Originally Posted by justinhero View Post

    Just wanted to update. Received funds via bitcoin approx time was 48 hours. Good job ACR.


    Perfect! If you have any questions or need help please let me know.
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  11. Jackpot Poker and Sit & Go 2.0 will be down for maintenance on Thursday, March 30th from 7:30am to 8:30am ET Apologies for any inconvenience
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  12.  
    Originally Posted by ACR Rep View Post

    Perfect! If you have any questions or need help please let me know.


    Making a Bitcoin withdrawal of $200 first thing in the morning. Just messaging you so you can maybe speed up the process? BCP screen name is Shamaniski
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  13.  
    Originally Posted by Shamaniski View Post

    Making a Bitcoin withdrawal of $200 first thing in the morning. Just messaging you so you can maybe speed up the process? BCP screen name is Shamaniski


    Hi, I sent your request to the department in charge it will process it soon as possible, remember the normal time frame takes 48-72 hours.
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  14.  
    Originally Posted by ACR Rep View Post

    Hi, I sent your request to the department in charge it will process it soon as possible, remember the normal time frame takes 48-72 hours.


    Cool thanks.
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  15. What the issue with the site today?
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  16. Hello everyone, Techs are working on having the situation fixed, the situation we are having is a series of DDOS attacks, and we've decided to take the site down while we mitigate the problem. We will let you know as soon as the client is back up.

    Please click here to check the full information about this important situation.


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  17. Hi everyone, we have mitigated the DDOS attacks and the site is now fully operational. We again apologize for any inconvenience.
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  18. Hello, I have the following update: The Current Status: DDOS Attack mitigated, game is up and running. All running tournaments that got canceled have been refunded. However, our techs are currently looking into several reports our players are making. I do really appreciate your patience and cooperation with this important situation.
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  19.  
    Originally Posted by ACR Rep View Post

    Hello, I have the following update: The Current Status: DDOS Attack mitigated, game is up and running. All running tournaments that got canceled have been refunded. However, our techs are currently looking into several reports our players are making. I do really appreciate your patience and cooperation with this important situation.


    what kinda reports are the players making?
     
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  20. I haven't been able to log in all day, just says "Connecting to Server...." and the lobby won't load. Hope they get this sorted out before the series starts.
     
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  21. Update: Several players are still having connection issues, The techs are still working on the system to have it back to normal.
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  22. I just recently started to dabble online again and tried ACR out after hearing it is the best current option, made my first withdraw (by check) and must say , highly impressed with out quickly and smoothly it went, check in hand in less than 4 days from time of request, exceeded my expectations.
     
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  23.  
    Originally Posted by mattdb9er View Post

    I just recently started to dabble online again and tried ACR out after hearing it is the best current option, made my first withdraw (by check) and must say , highly impressed with out quickly and smoothly it went, check in hand in less than 4 days from time of request, exceeded my expectations.

    I do really appreciate your comment! If you need help or have any questions please let me know.
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  24. We will have some scheduled downtime for maintenance tomorrow, Tuesday, May 16th, from 7:00am ET to 12:00pm ET.

    We appreciate your patience and apologize for any inconvenience.

    click the picture!


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  25. Been waiting 2 hours for a bitcoin deposit to hit my account

    I was with chat (after about the first 30 min) and they told me it would be 10-15 more minutes

    After another hour I went back in chat they said 10-15 min again and that a "manager" was going to ensure that it was done

    Poor customer service
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  26. How long are cashouts taking by check? First time playing on there and I requested a cashout this a.m. was wondering how long it would take before I get my check by regular mail.
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  27. Money STILL not in my account
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  28.  
    Originally Posted by tamayo85 View Post

    Money STILL not in my account


    I checked with the CS department, the funds had been already approved. Please let me know if you still need help or have any other questions.
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  29.  
    Originally Posted by Bear2099 View Post

    How long are cashouts taking by check? First time playing on there and I requested a cashout this a.m. was wondering how long it would take before I get my check by regular mail.


    Hi, on this case you requested the check via Fedex so it usually arrives within a week.
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  30.  
    Originally Posted by ACR Rep View Post

    Hi, on this case you requested the check via Fedex so it usually arrives within a week.


    How about regular check cashouts
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