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Laois Hammer

Stars f**ked for anyone else???

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i cant open the cashier or reg for anymore 180s / anything

*Staff Edit* - response from PokerStars below

PokerStars Site Issue - 12 October 2009

BryanS - PokerStars

Oct 12, 2009 4:31 PM

 

Hello, everyone... as promised I'm back with more information. We had a technical issue with the site today which affected many players connected at the time. We regret the situation, and of course will deal with all requests for compensation as expeditiously as possible. To that end, if you believe that you were affected by this issue in a tournament, please email us with the subject line:

 

"REFUN Txxxxxx, $a+b buy-in, USERID"

 

where "xxxxxx" is the Tournament ID, "a+b" is the buy-in of the tournament (for example, $20+2), and "USERID" is your PokerStars User ID.

 

Please be sure to replace "xxxxxx" and "a+b" with the actual tournament number and buy-in for fastest service (though all refunds may may take 48 to 72 hours to be issued).

 

We appreciate your patience and understanding.

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So basically stars froze and i couldnt sit down at my tables for like 30min. when i finally get back on all my tournies are on break and wont resume for 2 hours??????? wtf. Iam done with these tournies since i already lost most of my chips by blinding away by not being able to play let alone having to wait 2 hours to play agian.

So will stars refund my money if i just sit out? already send 2 e-mails but havnt got a reply yet...........hate to sit out and not play if stars wont refund my cash.......

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I THINK POKERSTARS IS GETTING TOO BIG FOR THEIR CAPABILITIES AT THIS POINT.

THEY NEED TO INVEST SOME REAL MONEY AND UPGRADE THEIR SOFTWARE AND SERVERS IMMEDIATELY.

EVER SINCE LEE JONES LEFT STARS HAS SUCKED IN SOME MAIN AREAS SUCH AS WHAT WE HAVE SEEN TODAY.

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Hello,

Thank you for your email.

Players are experiencing difficulties which are currently being addressed

by our technical staff. Our sincerest apologies for any inconveniences

caused.

If you believe you were affected by this issue, please e-mail us with

the subject line:

"REFUND: Txxxxxx, $a+b buy-in, USERID"

where "xxxxxx" is the Tournament ID, "a+b" is the buy-in of the

tournament (for example, $20+2), and "USERID" is your PokerStars User ID.

Please be sure to replace "xxxxxx" and "a+b" with the actual tournament

number and buy-in for fastest service (though all refunds may take 48 to

72 hours to be issued).

We appreciate your understanding.

Regards,

Paula

PokerStars Support Team

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Hello,

Thank you for your email.

Players are experiencing difficulties which are currently being addressed

by our technical staff. Our sincerest apologies for any inconveniences

caused.

If you believe you were affected by this issue, please e-mail us with

the subject line:

"REFUND: Txxxxxx, $a+b buy-in, USERID"

where "xxxxxx" is the Tournament ID, "a+b" is the buy-in of the

tournament (for example, $20+2), and "USERID" is your PokerStars User ID.

Please be sure to replace "xxxxxx" and "a+b" with the actual tournament

number and buy-in for fastest service (though all refunds may take 48 to

72 hours to be issued).

We appreciate your understanding.

Regards,

Paula

PokerStars Support Team

TY

do you know if you have to do a seperate email for each tournament?

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I run a business and I guarantee you somebody would be on their ass, out in the street. And I deal in numbers with WAY less ZEROS than Pokerstars.

Get your shit together.

Lock this shit, delete, bring on the doom switch, etc

Time to deletion: 1 min 4 secs

/ rant

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Hello,

Thank you for your email.

Players are experiencing difficulties which are currently being overlooked

by our technical staff. Our hardiest laughter for all your inconvenience.

We know you were affected by this issue, and dont really give a rats assbut if you want to try to get your money:

Simply type an email titled im a sucker to this money grubbbing whore of a company.

We appreciate your understanding.

Regards,

Paula

PokerStars Support Team

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Anyone have any experience with getting refunds for this type of thing in the past, like last Sunday maybe?? I was in about $300-500 worth of buy ins when this issue began occuring. Not only that, but I was playing sick as fuck before this whole server crash. Afterwards I lost and just wanted out of the session even if my stacks had survived this bullshit

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