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Guest pablo22

5Dimes Poker is trying to steal 54 thousand dollars from me

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pablo22    10

I have just received the bad beat of a lifetime.

I signed up on 5Dimes 3 years ago, after a poker friend said he plays there and it was an "ok" site. I did a little research and saw they had high ratings as a sportsbook. Also I was not too concerned as I was playing recreationally.

I was told by customer service that I could play the weekly poker freeroll and was good to go. I took 3rd? in the first one I played. I used those winnings to play real money tables sporadically over the next three years building up my bankroll to about 800 dollar. I probably paid a couple thousand in rake over that period. Last Friday I was playing a NL25 badbeat jackpot table, and the unthinkable happened. My quad eights were rivered by a straight flush. I was in shock as I am a working stiff and this is more money than I make in a year. After the win all I thought about was paying off credit cards and paying down a good chunk of our mortgage.

For 5 days there was no issue. And then I got home from working overtime on New Years Day to find the funds confiscated. They tried to say that it was because I did not deposit. I specifically asked about this when signing up and carefully read the terms of service. They did not argue that I could not play free rolls, but switched to line in the TOS that I could not take advantage of the site. I did not even play many freerolls after that because it is after my bedtime, and I had built a bankroll on cash tables.

Do not play this site because I have now dug deeper and am finding out that they like to confiscate funds when someone wins a lot of money.

Let me state that I have never done anything against the terms of service, nor have they said I have. (besides taking advantage of them by playing a free roll they told me I could play!) They let me continue to play for three years.

I must have paid thousands in rake leading up to this big win. I have screenshots to show that they added this rule 6 days after I hit the jackpot.

  • #1

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knocker    10

That sucks. Those fucking scumbags. But what are you going to do? Look and see if they have a dispute mechanism where you can file a protest and have it get looked at by some kind of board. A board made up of their own scumfuck people of course, but a board no less. File that official complaint and then piss and moan about it on every message board on the net.

I'm going to be the first one to send them an email telling them what a bunch of scumfucks they are and that I'm never leaving Pokerstars to come over there. I'll wait till after you raise the issue with them officially first though so they don't kick you out before you can do it. Let me know here.

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pablo22    10

I have been keeping this clean and friendly. I had tried to help them understand they were 100 percent wrong, in the back and forth over the course of a week. I had explained to them I would have to get the facts out and make people aware, but they were undeterred. I have filed a complaint through Sportsbookreview.com. I understand they have had success in these matters in the past.

  • #3

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Guest forgetparry   

Guest forgetparry

Go to AskGamblers.com and pitch the complaint they have mediators there that will help you with sorting this.

It’s sickening to hear this have happened to you.

3years for nothing

  • #4

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On 1/7/2019 at 8:26 PM, pablo22 said:

I have just received the bad beat of a lifetime.

I signed up on 5Dimes 3 years ago, after a poker friend said he plays there and it was an "ok" site. I did a little research and saw they had high ratings as a sportsbook. Also I was not too concerned as I was playing recreationally.

I was told by customer service that I could play the weekly poker freeroll and was good to go. I took 3rd? in the first one I played. I used those winnings to play real money tables sporadically over the next three years building up my bankroll to about 800 dollar. I probably paid a couple thousand in rake over that period. Last Friday I was playing a NL25 badbeat jackpot table, and the unthinkable happened. My quad eights were rivered by a straight flush. I was in shock as I am a working stiff and this is more money than I make in a year. After the win all I thought about was paying off credit cards and paying down a good chunk of our mortgage.

For 5 days there was no issue. And then I got home from working overtime on New Years Day to find the funds confiscated. They tried to say that it was because I did not deposit. I specifically asked about this when signing up and carefully read the terms of service. They did not argue that I could not play free rolls, but switched to line in the TOS that I could not take advantage of the site. I did not even play many freerolls after that because it is after my bedtime, and I had built a bankroll on cash tables.

Do not play this site because I have now dug deeper and am finding out that they like to confiscate funds when someone wins a lot of money.

Let me state that I have never done anything against the terms of service, nor have they said I have. (besides taking advantage of them by playing a free roll they told me I could play!) They let me continue to play for three years.

I must have paid thousands in rake leading up to this big win. I have screenshots to show that they added this rule 6 days after I hit the jackpot.

Is this Grandpoker? Cuz that's the only poker provider I know from "5dimes". They did seem to have a decent support system but I can't talk for you ofc. I didn't really get what you were saying though cuz you said you had this bad beat with a river straight flush, but still you talk about a big win...

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Guest forgetparry   

Guest forgetparry
7 hours ago, Lieutenant_OH7 said:

Is this Grandpoker? Cuz that's the only poker provider I know from "5dimes". They did seem to have a decent support system but I can't talk for you ofc. I didn't really get what you were saying though cuz you said you had this bad beat with a river straight flush, but still you talk about a big win...

I think he means he won the bad beat jackpot 

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