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ACR Rep

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Everything posted by ACR Rep

  1. Join the conversation! Let’s talk about poker and stuff at the ACR Forum here: https://www.americascardroom.org/
  2. Hello, I'm the ACR Rep. Could you please provide me your screenname by Private Message so that I can check this with the Security Department.
  3. Hello, Im the ACR Rep. "I play 12 games 10 dollars each on every single game prize was 20 dollars, the spin to get in is shut down that way nobody can get in" -Please be so kind and contact directly with our CS team so they can assist you with it. "everything on you cashier has been gone for months now" -Could you please specify more details about this issue because our Cashier has been working fine. "you points and everything also is gone" -That's not correct, our System has been tracking the points correctly however the only issue we are currently working on it is the display of the VIP section. If you need to exchange the points or have questions regarding the points balance please contact directly with our CS Team via live chat or phone at 1-877-314-4195.
  4. Our payment processing department is still working through all the refunds. Rest assured, you will receive your refund soon. Thanks for your patience.
  5. We will have some scheduled downtime for maintenance tomorrow, Thursday July 4th from approximately 6:00 am - 8:00 am ET. We appreciate your patience and apologize for any inconvenience.
  6. Rakeback Payments from May 20th to July 1st are now available to be released by players. It doesn’t include jackpots.
  7. Good news! We’ve added dates for when payments will be made to Beast and Sit & Crush race winners. If you’ve ranked on either leaderboard over the last six weeks or so, you can find out exactly when you can expect to see cash in your account. Go here
  8. We will have some scheduled downtime for maintenance tomorrow, Thursday June 20th from approximately 7:00 am-8:00 am ET. We appreciate your patience and apologize for any inconvenience.
  9. Unfortunately I don't have an ETA at the moment. We are working hard to have them back as soon as possible.
  10. Hello Trucifer! You should contact their CS Support directly as it's a third party software so they can help you with this matter.
  11. I apologize for the late reply, I replied your Private message. Please be so kind and check it.
  12. Latest Software Update: Our techs are still working on the Sportsbook, Casino, Rakeback, Rewards page, Sit & Crush and Beast races. Please know that all points are being effectively tabulated, and you are receiving full credit for your play. All rewards and rake races will be paid retroactively once we get them back up.
  13. Could you please provide me your screen name by PM so that I can check it with the department in charge.
  14. Update: $200k+ Total Guaranteed Today! To get back to a solid tournament offering while we resolve our software issues, our short-term schedule will include more freeze-outs and fewer re-entries along with shorter late registration.
  15. Current Update: Downtime is over, we have Cash Games back up and d MTTs will be in the lobby shortly. It's a limited offering for this afternoon.
  16. Update: We will have downtime from 3:00pm ET to 4:30pm ET.
  17. Latest post: As you know, we've experienced issues for both cash games and tournaments, we want to apologize for the inconveniences. Please check the latest update here
  18. Guys, if you are missing a refund, please tweet at us your screenname here, tournament name and amount due to be refunded so we can speed it up, don't forget to use #WPNRefunds
  19. Update: most of the Sunday schedule is up in the lobby. There are some missing that we are working on. We are also working on some pending refunds and Blitz.
  20. Latest poker client update here! Please be aware that from 3pm to 3:45pm ET, we will have downtime in order to bring Blitz back up. Thank you so much for your patience, we are working hard to have things fixed soon.
  21. We had them but due to server migration we had to cancel them. Apologies for the inconveniences. Regarding the MTTs we are still working on them to have them ready soon as possible. I appreciate your patience.
  22. Also, we are putting $50 On Demand freerolls on the lobby right now, as soon as one starts, there will be another one available! Thanks for your patience.
  23. Current poker client update: at this moment you can check your account details, request cashouts and make deposits. We are currently working on the forgot password feature and have MTTs in the lobby Thanks for your patience.
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