Hello, the reason for making this post is that I feel a recent contest was managed very poorly. It resulted in the standings being incorrect and p5s refusing to fix it.
here is the contest https://www.pocketfives.com/contest/partypoker-points-race-leaderboard-canada-apr-2017/signup/
As most people are aware, there is a delay in scores registering on p5s from party and other sites. The contest says at the end of the day on April 30th the prizes will be awarded. This concerned me that the last few days of the contest might not register in time, so I emailed them about it on April 24th.
email : https://gyazo.com/8dab86613e275ad036f0b706815322f9
reply : https://gyazo.com/9612ac3ed931f5fda018192c9668ef88
He says that prizes will not be awarded until atleast the 3rd of May to account for this - implying all scores from April will count, which would make sense.
On May 1st the leaderboard got locked in without completion (the same standings and scores still visible in the contest link) On May 2nd I email back about missing scores
email: https://gyazo.com/8877aab1de3d3ef06387f59b4c7a36f8
On may 8th I receive a reply: https://gyazo.com/040bb22b4a33da2f5b72f374595fb63a
leaderboard spreadsheet: https://docs.google.com/spreadsheets/d/1DpnasEaRXKky9hytruRGKVY292IQpI7eY-JZzicW3wU/edit?usp=sharing
He mentions for some reason scores from April 30th were not added but hes added them in a spread sheet and has done the tallies in there, but I still come up short - coming in 2nd place. he also mentions 1 score cant be added because it was from before i opted in - no worries about that, understandable.
I email back after reading the email, saying that there are still 2 scores missing (2 of the same scores I mentioned were missed when I emailed the first time)
email : https://gyazo.com/b222fb917c569378611b404394e7ebb1
gyazo link from inside the email showing the missing scores dates and IDs : https://gyazo.com/5ee5900458f5b0070ba9a04401c52589
after reading and sending that email, I logged into party poker and saw the 2nd place reward , I emailed them back saying i hope it can be changed.
email : https://gyazo.com/74ced35f3a83aab516dfc1f1f5eafe42
reply : https://gyazo.com/6f478dfb04762a0c415c3e8b8166ab70
he simply said the standings will not be changed.
I email back explaining my frustrations
email : https://gyazo.com/72f67e546cde24359ac5355c0ba560e4
reply : https://gyazo.com/e5ee9466e003335768023c4194b2c812
Now he says he understands my frustration but it was decided to not count scores from April 30th? ..... what? ( hes already emailed me back previously stating that he added my scores from April 30th in the spreadsheet) the only problem was he missed 2 of them. Also, why would you not count the last day of the contest? especially after I already asked about it in an email and he said it would count.
its also worth mentioning that even if he didn't add the tournament that started on April 30th and ended on May 1st, but added both the tournaments that ended on April 30th, I still would have had enough points.
I email back : https://gyazo.com/79a3e8185f0444a5d7d809add4bfa448
I haven't received a reply since then so now I am left posting on the forum
