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Thank you for choosing to chat with us. An agent will be with you shortly. Info at 0:45, May 30: You are now chatting with Mac A. Mac A at 0:45, May 30: hi! Mac A at 0:45, May 30: tell me what about your refund I can help you with ? Daniel at 0:45, May 30: I was told I was going to be getting a decision on a refund within 24 hours and haven't heard anything Mac A at 0:46, May 30: sorry about that Daniel we are a bit backed up why don't you tell me then reason for your refund I'll have a look Daniel at 0:46, May 30: The SSS - $20,000 GTD Daniel at 0:46, May 30: 5/25 Daniel at 0:47, May 30: And not sure what other tourneys were supposed to be refunded Mac A at 0:50, May 30: I'll be right with you. Daniel at 0:50, May 30: Also sent information about a bot that I never received a refund for Daniel at 0:50, May 30: never heard anything Mac A at 0:53, May 30: did you fill out a form to report the activity ? Daniel at 0:53, May 30: yes the bot was verified already Daniel at 0:53, May 30: sent hand #s amount lost screenshots Mac A at 0:54, May 30: and we don't reply about those email we just run a report and if the findings are that you was affected then you will received and email Daniel at 0:54, May 30: the bot was already verified Daniel at 0:54, May 30: thats how i knew to check Mac A at 0:54, May 30: whats the name ? Daniel at 0:54, May 30: ibetufoldt Mac A at 0:55, May 30: did you send the report before or after the bot was identify Daniel at 0:55, May 30: After Daniel at 0:55, May 30: trying to get the refund Mac A at 0:57, May 30: yes if you where not email you don't get a refund because you where not affected Daniel at 0:57, May 30: ik i was affected I have the hands through poker tracker Daniel at 0:58, May 30: i have hand #'s screenshots of hands Mac A at 1:00, May 30: sorry sir now is too late to bring up any issue once the we ran the list of player affected and you was not one of them Daniel at 1:00, May 30: lmao Daniel at 1:00, May 30: jesus Daniel at 1:00, May 30: so what about the other refund? After this I was told I would have to wait on that which I know I won't receive. I beg people to quit this site for good. We are letting them get away with robbery. I'd rather quit poker than to get dealt with like this.