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FundsStolen last won the day on April 12 2019

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About FundsStolen

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    I am a 27 year old living in the San Francisco Bay Area
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  1. Firstly, I'd like to just thank those who have taken the time to read this thread to its conclusion. I want to preface this conclusion with the fact that I understand I have done something against the rules, I did so unknowingly and feel more should have been done to warn me about it. Whether or not you believe I was oblivious to the rules or not is not important, what is important is their network has major security flaws and there is no checks and balances to stop players from engaging in the kind of activity that I did. That being said, here is the update: Entire $5k Ignition BR seized, and of the $1k on Bovada there is only a paltry $560 left. "Hi Richard, The investigation into your account has concluded. After a full review of the play in your account, we have found conclusive evidence of Bonus Abuse. As your actions were in violation of our players terms of agreement, the corresponding winnings in your account have been forfeited. We have also determined yourself to be in collusion with two accounts in our tournaments in an effort to ensure that one or both of you would place in the tournament. Colluding in the Poker Room is a serious offense and is a direct breach of our Player Agreement. As a result of this investigation, we have removed the funds accrued through your collusive activity and have credited all negatively affected players. It is at this time that we regret to inform you that your account will remain permanently disabled. Please refrain from opening additional accounts in the future, as any attempts to create a new account to play in the poker room will result in the account being disabled permanently and all funds associated with that account being confiscated. Should you have any questions, feel free to contact us. Regards, Bovada Security service@bovada.lv 1-888-263-0000" I obviously have one new thing to address here which is the multi-accounting, but firstly I'll wrap up what they call bonus abuse. Basically, I actually made money from the "bonus" instead of losing my deposit as they intend for players to do. This is the only reason my account was under investigation in the onset. I just noticed today they are changing their bonus structure starting next week. Interesting timing! After waiting about a week for them to say anything to me I lost my temper and sent them a threatening email on the 31st of August detailing my intensions to post scathing reviews to different poker forums about how I've been treated so far. Here is my futile threat that I emailed them to try to speed things up... I realize now that the only thing I was doing was lengthening the ordeal and turning every one of their support staff against me in the process. "Hello, If I don't hear back about a resolution to my problem within a few hours, I just want to make clear my intent to write an op-ed about my experience as a new player with Bovada and IgnitionCasino and post it to a couple of poker forums. I am outraged that both of my accounts are now frozen and moreover, you are withholding my initial deposits and my winnings that I have accrued over my short stint on your websites. Additionally, I would be happy to bring up security concerns brought about by the fact that both ignition and bovada are free to play in the same games as one another. I have been in the same tournaments which is a serious security concern for any poker player, including myself. If these sound like threats, they are, because you have threatened my livelihood by keeping MY funds from me. I have bills to pay: rent, car payment, etc. Counting on a prompt payout was the only reason I deposited in the first place. All of this back and fourth paints the picture that my funds are at risk and you may not have the assets to pay me. I implore you to take a few minutes to decide what the outcome of this situation will be and send me what is rightfully mine. Rick" Not so surprisingly, they didn't care so I went ahead and made an account on P5's and before I began writing my experience I started reading some of the other threads about bovada/ignition. I quickly found this thread "https://www.pocketfives.com/f10017/poker-back-bovada-721607/ " from a community member who informed the rest of the community that Bovada poker is back. What I found included in his post sent a shock through my body because it stated that we as players "CANNOT play in the same tournaments on both clients." At this point, not only did I know I had broken the rules (because I had done this in 8 tournaments), I realized that I tipped them off about it in the first place. The day after I sent this email they had a slough of new questions for me pertaining to the two accounts. They couldn't believe I didn't know the rules, even though they are brand new and the rules are disclosed nowhere. I was treated like the scum of the earth. To be completely honest, I'm happy I alerted them to this even though it cost me so much money. Firstly, now I know it's illegal and I'll never do it again. Secondly, they told me the funds taken from my account were used to credit other players affected by this activity which is by far the most important to me because it was never my intention to cheat anyone. Whether they actually credited players or not can never be verified, unfortunately, because of each player's anonymity at the tables. (If you played in either the Sunday $162 100k or the $270 50k on Sunday September 3rd, I final tabled both of them so you should check to make sure you got something back.) Thirdly, I want to open the community's eyes to the potential security threat you face EVERY TIME you fire up their poker tables. I talked to the security team today. The security team is an entity who some agents claim are a third party. They have no contact name, company name, email or anything that suggests they are an independent investigative party. Some agents tell me they work for Bovada, some for Ignition and others: the third-party. It seems like whoever you talk to has a different opinion of who they are even employed by. Anyways, I asked a member of their team how, if Bovada and Ignition claim to be separate companies, they can be sure other players aren't doing the same thing? His response was that he hasn't seen any other player do this and I should have known better. Just keep in mind, I was able to play both sites simultaneously without restriction until I alerted them what I was doing. Asked whether they had a checks and balances to combat this behavior, he responded with a clear, "No." He also scoffed at the recommendation that they send an email to players reminding those that know of this rule and informing those of us who didn't know, that this behavior is definitely not allowed. Bottom line, if you are playing on either of their softwares, prepare to be playing against multiple account users because they have no way of stopping it. Not only do they not intend on stopping it, they count on making double the rake for each game played twice. I know I probably won't gain too much sympathy but I don't mind too much because that isn't the point. I admitted my mistakes and anyone affected has been compensated (hopefully). What is important is shedding light on how they do business and the potential risks of playing on their awful platform. So...two companies who falsely claim to be independent of each other have decided to take most of my money without even a fair warning. Aside from the security risks posed by gameplay, when you factor in how their support staff functions, it is scary to think about how many people still play there. Rick

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