Poker Players Troubled by Merge Gaming Withdrawal Issues

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Earlier this month, the troubled US-facing site Lock Poker abruptly shut down operationswhile still owing millions to its customers. Now, players are concerned that cashout issues at Merge Gaming sites could mean their balances are in jeopardy there as well. Note that PocketFives does not recommend depositing on Merge sites, which aren’t regulated in the US, as we feel your funds could be at risk.

The problems began around February of this year, when US players at Carbon Poker, Sportsbook.ag, SuperBook, and PlayersOnlybegan to notice ever-increasing wait times for withdrawals. Before this year, the sites’ shared cashier had processed payments in roughly three weeks, more or less honoring the three-to-five-week timetable that appears on the companies’ respective websites.

Since around the Super Bowl, however, withdrawals have ground to a halt, leaving some players to question if anyone has been paid at all since early February. Several PocketFives users with a considerable amount of money on the site have repeatedly contacted Merge customer service, which has done its best to assure them that the problem is only temporary.

Some reps have suggested that due to an increase in withdrawals after the Super Bowl, the site was in the midst of dealing with a long backlog of cashout requests. But, players like nosucout325have begun to notice ominous signs that the issue is bigger than the site has let on. “After waiting seven weeks for a cashout from Carbon, I received a check on March 30,” he said. “I deposited the check in my bank account and within a couple of hours I was notified that the check was fraudulent.”

Unlicensed US-facing sites have long struggled to process online gaming transactions without tipping off banks as to the true provenance of the funds. Some sites have played a cat-and-mouse game for years with their banks, often coding gambling transactions inaccurately to stay under the radar and keep the money flowing. America’s Cardroom, for example, recently advised one user to tell his bank a deposit was for Chinese sporting goods.

bbaines97 is a heavy tournament player at Carbon Poker who has become troubled by the “template” answers given by support. “After continued prodding by me, the support person assured me I would get paid and that the money was guaranteed,” he said. When he pressed for more specific information on the supposed guarantee, he received more assurances before closing the chat session in frustration.

Adding to the anxieties of Merge players is the sudden removal of the Skrill cashout option for non-US users. Those with pending Skrill withdrawal requests were told that they needed to cancel them and request a bank wire, the only remaining cashout option open to them.

As poker journalist John Mehaffey pointed out, Skrill has often dropped merchants who were already teetering on the brink of destruction. Soon after the Black Friday indictments were handed down to Absolute Poker, UB, and Full Tilt, the company, formerly known as Moneybookers, stopped processing payouts for all three. In 2013, Skrill stopped doing business with Lock Poker after the site kept US players waiting for a year for withdrawals that never came.

AJyowler is another PocketFiver who has become concerned after being stonewalled by Merge support. He believes that the site has been offering withdrawals via Western Union and bank wire, but only for specific customers. “In recent weeks, many players have lost these options,” he said. “I’ve never had them despite asking for it many times and being 14th on the site in terms of volume.”

AJyowler has also noticed traffic falling on the site, likely due to players steering clear until cashout issues are resolved. “In recent weeks, they have [experienced]a decrease in traffic… and have had to lower several guaranties and cancel several tournaments altogether.”

It remains to be seen if withdrawals will pick back up or if the recent cashout issues are indicative of a larger problem. We’ll keep you updated here at PocketFives.

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54 COMMENTS

    • With Carbon, I did a couple of cash transfer withdrawals in February that were very quick. The cash transfers are low limit ($1,000) but I had no issues at all. Each withdrawal was complete within 4 days.

    • It took me almost 8 months to move 10k so I just took my business to Bovada. I feel for the players with a lot of money stuck on there but in 2013 I requested a withdrawal on February 20 and didn’t have it until Memorial Day if that gives yall sum hope. The excuses were the same then too. Super Bowl backup blah blah blah. Until all tho shot started I was gonna deposit for the OPS series but I’m joining the boycott. Pay up merge!!!!!

    • With Carbon, I did a couple of cash transfer withdrawals in February that were very quick. The cash transfers are low limit ($1,000) but I had no issues at all. Each withdrawal was complete within 4 days.

      Is this option still available for you? Most had it removed in the past few weeks

    • The sad thing is once articles like this are written and people start “boycotting” the site the chances of people getting their money becomes even less likely because the brand is now tainted in the general public’s eye. Obviously the site is a scam if they are depending on new deposits to pay people their account balances, but I feel terrible for the people that got recent scores and now will not get paid. Once I noticed Merge wasn’t hitting their GTD’s I decided not to redeposit there and to play on Bovada and Winning.

    • Is this option still available for you? Most had it removed in the past few weeks

      I’m not sure, as I haven’t tried to cash out again. I had like $200 left over at the time and have just let it sit until I can run it up again. When doing cash transfers, I always had to request a check cashout then do a chat session with support and have it made into a cash transfer. I guess I”ll just put the whole $400 I have left in there on Manny Pacquiao and try another cashout if he wins. Having read this thread, I’m basically writing off the balance anyway.

    • Sportbook processed my check today got a message from the online messenger also about 10 others posted on 2 2 that their checks also processed , looking much better but still wont be playing the OPS until I receive all of my checks.

    • With Carbon, I did a couple of cash transfer withdrawals in February that were very quick. The cash transfers are low limit ($1,000) but I had no issues at all. Each withdrawal was complete within 4 days.

      Yea in Feb. I also had successful withdrawals via cash transfer around that time, until recently when I wanted to cashout again and was told that I no longer have that option available to me. Ask support now, you probably don’t have that option available anymore

    • Guy on 2plus2 got an email today for a check req back on feb 20th.
      Still waiting on mine to process from feb 17th.

    • Req Feb 17th Max via check. Proc: April 30th
      They have a bunch of WDs that went out today. Merge isn’t dead yet (I hope)

    • Req Feb 17th Max via check. Proc: April 30th
      They have a bunch of WDs that went out today. Merge isn’t dead yet (I hope)

      Well, at least some good news. But even if we see people start to receive checks in the future, but the wait time is still 10 weeks along with no money transfer option, that’ll still be totally unacceptable and they’ll lose most of their customers.

    • Req Feb 17th Max via check. Proc: April 30th
      They have a bunch of WDs that went out today. Merge isn’t dead yet (I hope)

      yup 10 weeks to collect that 2500, far from dead

    • Lol! No but good sign. I assume they stopped other WD options so they could catch up on backlog. (I could b wrong)

    • Anything over 3-5weeks is unacceptable, because that’s their policy in writing, I hope they start paying, like many other ppl on here poker is a huge portion of my income and not having access to 10k hurts my roll significantly

    • when the only thing that 80% of the player base does is withdrawal ur gonna run into some serious snags. u cant process withdrawals when u don’t have any money coming in. that other 20% is being used to keep the site afloat.

    • well isn’t that interesting a day after 4flush and P5s write front page articles about Merge cashout issues then they finally processing checks. I still say site is a scam and anybody who deposits money on it is ridiculous.

    • when the only thing that 80% of the player base does is withdrawal ur gonna run into some serious snags. u cant process withdrawals when u don’t have any money coming in. that other 20% is being used to keep the site afloat.

      hey, leave me outta this…

    • Lol! No but good sign. I assume they stopped other WD options so they could catch up on backlog. (I could b wrong)

      I tried to say it a while back , site has been on the decline for some time now, it isn’t going to go the other direction, it should be pretty obvious at this point, I don’t blame you for keeping hope if you have a roll there tho, seems pretty pointless for anyone to try and grind one up tho

    • Mine has been pending since mid Feb and shows that it is in progress today, should see it by the first of next week if so.

    • Merge has also stopped paying there affiliates

      Another subtle sign is that they recently increased the min deposit to $50, instead of $25 like it’s always been. Trying to get more money on the site, while not trying to pay anyone hmmm. Also when i try and ask support logical questions, expecting some sort of “real” answer, all i get is complete generic/cliche answers. For example when I say that their two main competitors (Bovada & WPN) are paying out customers in about 7 days or less, and don’t seem to have any issues with “processors.” So when I simply say, “you guys are larger and have been in business longer than those companies, shouldn’t you all be able to do what they’re doing, if not better”…and of course I get the same generic answers like, “we’re working on the issue.” Sorry but i call BS

    • Another subtle sign is that they recently increased the min deposit to $50, instead of $25 like it’s always been. Trying to get more money on the site, while not trying to pay anyone hmmm.

      What this probably really means is that they’re getting hit with bigger fees by their payment processors and are compensating by avoiding smaller deposits. This is also a bad sign, but not surprising. For the most part, payment processing has been getting more and more difficult for years now for US-facing sites based offshore. The fewer working processors there are, which is likely due to it getting increasingly risky and difficult to pull off, the more money it costs to process. This has been a huge part of the problem with these sites for years.

    • They should just mail cash then. Last I heard it spends better than a promise to pay with crossed fingers.

    • I am blown away at this article for many reasons. Has anyone done any research? Right from the start this article hits me as false when I read that Lock Poker abruptly shut down operations EARLIER THIS MONTH. Is this a joke? Later in the article the author states that, “In 2013, Skrill stopped doing business with Lock Poker after the site kept US players waiting for a year for withdrawals that never came.” Anyone who played on Lock Poker knows they shut down the poker client in January 2014, well over a year ago. I can’t speak for everyone, but I had more or less given up on that money months before the shutdown. It’s just flat out incorrect to state that they “abruptly shut down earlier this month”. Even if there was an official announcement earlier this month, there was nothing abrupt about it, being as the site had been unavailable since January 2014 and most players had not received funds since January of 2013.As far as Merge GTDs, has anyone heard of Seasonal Business? I first started playing on Merge in October 2013, when their nightly 11 was a 10k GTD. Over the next 12 months I watched the GTD drop (in steps) down to 7.5k GTD, up to 12k GTD, and then back down to 9k as I approached 1 year of playing on their site. The fact that they are dropping now is part of their seasonal volume, at least if you go back 12-18 months and look at the trends. I understand that Merge’s current cash out scenario is quite scary, as I have experienced it personally in the last 18 months. In my history with Merge I have gotten checks as quick as 16 days, and I have waited as long as 60 days. Again, I understand it is never fun to wait any amount of time for 2.5k check, let alone 2 months or more, but it’s not anything drastically different than I’ve experienced in the past with Merge. I’m not trying to say that Merge is safe and has a great business ethic, because they don’t. Their customer service has never been helpful. It has always been confusing to me how long they take to pay out when Bovada and WPN can pay out in 7 days or less, but the bottom line is they are Merge, and they have always done things this way. Anyone who has paid attention for more than 4 months should be aware of the delays and lack of customer service. The article also names three concerned players, only one of which I know (AJYowler), the other two I have never heard of nor seen at the tables.Incase I haven’t given enough reasons why this article lacks credibility, my final question is: Where are the rest of the top 50 Merge players on this subject? There are plenty of killers who have netted 5 and 6 figures, some in the last few months, others over the last several years, and I would expect most to move on quickly if they weren’t getting paid their money. I would also expect to hear plenty of complaints if multiple players had to abandon 5 figures (or more) after a site stopped paying them. I have not heard a chirp out of 99% of the top netting players out there. Why aren’t they a part of this uproar?

    • FML. Meanwhile in England they get instant paypal cashouts and no taxes. Merica, land of the FREE!

    • Thanks for writing the article. I think this is a good way to shed light on the situation and hopefully give them a push in the right direction.I certainly understand the frustration of players with large balances that want there money. It sucks.I don’t have as much of a the sky is falling attitude right now for a couple reasons. One I don’t have a large sum of money on there (although getting my pending check and a future one would be very nice for my life)The second reason is Merge has always been slow on payouts. From the first couple years after black Friday it was rare to get a check in under five weeks. The majority of the checks I got from them took about 6 weeks and a few may have been a little longer than that. In the companies post black Friday history they really have only had reasonable time frames on checks for a fifteen month stretch. I’m more inclined to think that Merge is just not trying to add more processors since it could cost them more money. In the process if some winning players stop playing on there because checks take too long, it probably benefits the company since players with less edge generally rake more before they are able to cash out.I’m in no way trying to stick up for them or suggesting that any players deposit large sums of money on there. The situation is bogus and its great that pocketfives is calling them out for it. I was just more less sharing my experience and observations with the company/situation.

    • I am blown away at this article for many reasons. Has anyone done any research? Right from the start this article hits me as false when I read that Lock Poker abruptly shut down operations EARLIER THIS MONTH. Is this a joke? Later in the article the author states that, “In 2013, Skrill stopped doing business with Lock Poker after the site kept US players waiting for a year for withdrawals that never came.” Anyone who played on Lock Poker knows they shut down the poker client in January 2014, well over a year ago. I can’t speak for everyone, but I had more or less given up on that money months before the shutdown. It’s just flat out incorrect to state that they “abruptly shut down earlier this month”. Even if there was an official announcement earlier this month, there was nothing abrupt about it, being as the site had been unavailable since January 2014 and most players had not received funds since January of 2013.As far as Merge GTDs, has anyone heard of Seasonal Business? I first started playing on Merge in October 2013, when their nightly 11 was a 10k GTD. Over the next 12 months I watched the GTD drop (in steps) down to 7.5k GTD, up to 12k GTD, and then back down to 9k as I approached 1 year of playing on their site. The fact that they are dropping now is part of their seasonal volume, at least if you go back 12-18 months and look at the trends. I understand that Merge’s current cash out scenario is quite scary, as I have experienced it personally in the last 18 months. In my history with Merge I have gotten checks as quick as 16 days, and I have waited as long as 60 days. Again, I understand it is never fun to wait any amount of time for 2.5k check, let alone 2 months or more, but it’s not anything drastically different than I’ve experienced in the past with Merge. I’m not trying to say that Merge is safe and has a great business ethic, because they don’t. Their customer service has never been helpful. It has always been confusing to me how long they take to pay out when Bovada and WPN can pay out in 7 days or less, but the bottom line is they are Merge, and they have always done things this way. Anyone who has paid attention for more than 4 months should be aware of the delays and lack of customer service. The article also names three concerned players, only one of which I know (AJYowler), the other two I have never heard of nor seen at the tables.Incase I haven’t given enough reasons why this article lacks credibility, my final question is: Where are the rest of the top 50 Merge players on this subject? There are plenty of killers who have netted 5 and 6 figures, some in the last few months, others over the last several years, and I would expect most to move on quickly if they weren’t getting paid their money. I would also expect to hear plenty of complaints if multiple players had to abandon 5 figures (or more) after a site stopped paying them. I have not heard a chirp out of 99% of the top netting players out there. Why aren’t they a part of this uproar?

      Lock Poker did shut down earlier this month. Their site was accepting new players and deposits until then.

    • I think the main problem here is how many criminals there are in the US playing online poker. You should all be ashamed.

    • Anyone playing these sites should know by now the money isn’t really safe. All these sites are pyramid schemes. It just takes a long time to catch up and for the pyramid to crumble. As long as new deposits are coming in then the pyramid still holds by a thread. I don’t understand why anyone would leave anything more then few hundred if that. Sucks that people are going to lose their money but I don’t feel bad for anyone losing bc the writing is on the wall ever since tilt went up in smoke and the pyramid tumbled

    • Merge has the largest following of any remaining US pointing site I’m aware of. Every game I play involves almost exclusively US players. After this “being called out”, there should be some immediate response by management to limit the number of players heading for the exits (and believe me, there will be players heading for the exits). They brought this upon themselves, it’s up to them to fix it or die trying.

    • Anyone playing these sites should know by now the money isn’t really safe. All these sites are pyramid schemes. It just takes a long time to catch up and for the pyramid to crumble. As long as new deposits are coming in then the pyramid still holds by a thread. I don’t understand why anyone would leave anything more then few hundred if that. Sucks that people are going to lose their money but I don’t feel bad for anyone losing bc the writing is on the wall ever since tilt went up in smoke and the pyramid tumbled

      George, the issue for MTT players is that it isn’t as simple as just leaving a few hundred bucks or whatever. If you decide to play on a site, and then hit a big score for $10k (or whatever), you then have to try to withdraw it. Many US regulated sites have had problems since Black Friday due to trying to circumvent existing banking regulations in the US.

    • I am blown away at this article for many reasons. Has anyone done any research? Right from the start this article hits me as false when I read that Lock Poker abruptly shut down operations EARLIER THIS MONTH. Is this a joke? Later in the article the author states that, “In 2013, Skrill stopped doing business with Lock Poker after the site kept US players waiting for a year for withdrawals that never came.” Anyone who played on Lock Poker knows they shut down the poker client in January 2014, well over a year ago. I can’t speak for everyone, but I had more or less given up on that money months before the shutdown. It’s just flat out incorrect to state that they “abruptly shut down earlier this month”. Even if there was an official announcement earlier this month, there was nothing abrupt about it, being as the site had been unavailable since January 2014 and most players had not received funds since January of 2013.As far as Merge GTDs, has anyone heard of Seasonal Business? I first started playing on Merge in October 2013, when their nightly 11 was a 10k GTD. Over the next 12 months I watched the GTD drop (in steps) down to 7.5k GTD, up to 12k GTD, and then back down to 9k as I approached 1 year of playing on their site. The fact that they are dropping now is part of their seasonal volume, at least if you go back 12-18 months and look at the trends. I understand that Merge’s current cash out scenario is quite scary, as I have experienced it personally in the last 18 months. In my history with Merge I have gotten checks as quick as 16 days, and I have waited as long as 60 days. Again, I understand it is never fun to wait any amount of time for 2.5k check, let alone 2 months or more, but it’s not anything drastically different than I’ve experienced in the past with Merge. I’m not trying to say that Merge is safe and has a great business ethic, because they don’t. Their customer service has never been helpful. It has always been confusing to me how long they take to pay out when Bovada and WPN can pay out in 7 days or less, but the bottom line is they are Merge, and they have always done things this way. Anyone who has paid attention for more than 4 months should be aware of the delays and lack of customer service. The article also names three concerned players, only one of which I know (AJYowler), the other two I have never heard of nor seen at the tables.Incase I haven’t given enough reasons why this article lacks credibility, my final question is: Where are the rest of the top 50 Merge players on this subject? There are plenty of killers who have netted 5 and 6 figures, some in the last few months, others over the last several years, and I would expect most to move on quickly if they weren’t getting paid their money. I would also expect to hear plenty of complaints if multiple players had to abandon 5 figures (or more) after a site stopped paying them. I have not heard a chirp out of 99% of the top netting players out there. Why aren’t they a part of this uproar?

      Not sure why this article is upsetting you so much?

      They probably mentioned us in the article because we were some of the most vocal about our concerns.

      We are also all in the revolving top 150. AJ being a bit higher for obvious reasons.

      If you read the thread about Merge cash outs you will see many more of the top 50 you feel would validate this article.

      Sucks that you feel the need to try to take credibility from us because you haven’t see us at the tables. Btw, you and I have been at the same table many times. I’ve also played 500 more tournaments than you in 2 months less time on merge. On your secondary account anyway. not sure why you have 2.

    • “If you read the thread about Merge cash outs you will see many more of the top 50 you feel would validate this article.”

      3-6 PLO player here, I have a very playable bankroll on the site. A year to liquidate under the current processing times is very concerning.

    • I have yet to hear a compelling argument on why it should take merge 2 months longer than their competition other than “they’ve always taken this long”. That is precisely why the article was written. Changing their reported cash out times to reflect this would also help. Hopefully ppl read this article and don’t fall trap to the 3-5 week assumption that the site gives. I also find it ironic that their first Thursday cash outs in several months were issued within a few hours of the article

    • I have yet to hear a compelling argument on why it should take merge 2 months longer than their competition other than “they’ve always taken this long”. That is precisely why the article was written. Changing their reported cash out times to reflect this would also help. Hopefully ppl read this article and don’t fall trap to the 3-5 week assumption that the site gives. I also find it ironic that their first Thursday cash outs in several months were issued within a few hours of the article

      +1

    • Oddly enough, 5-10 PLO tables start to appear…No cash outs but based on this article we looked a PLO balances and decided to up the stakes. “lets not loose the traffic”. Sigh.

    • Originally Posted by curiousgeorge77
      Anyone playing these sites should know by now the money isn’t really safe. All these sites are pyramid schemes. It just takes a long time to catch up and for the pyramid to crumble. As long as new deposits are coming in then the pyramid still holds by a thread. I don’t understand why anyone would leave anything more then few hundred if that. Sucks that people are going to lose their money but I don’t feel bad for anyone losing bc the writing is on the wall ever since tilt went up in smoke and the pyramid tumbled

      George, the issue for MTT players is that it isn’t as simple as just leaving a few hundred bucks or whatever. If you decide to play on a site, and then hit a big score for $10k (or whatever), you then have to try to withdraw it. Many US regulated sites have had problems since Black Friday due to trying to circumvent existing banking regulations in the US.

      This is why I won’t play these sites. When u win your lucky to get paid. I don’t want the rug pulled from under me so I dont play. These non regulated sites will all one day not pay their customer. That’s my opinion. Eventually they will all tumble quickly. THe writing is on the wall. When a site like tilt can get away with what they did than non regulated sites will ultimately follow suit

    • Def a sad day for many if not all players that have any part of their rolls on merge. I stopped playing on merge about 6 months ago. I could not play there knowing it takes up to 14 weeks to get a wimpy $2500 check. 14 weeks for $2500/14=$179 a week. When you take it to the bank you hope they take it, then you hope it clears. I realized i didn’t have time for that. I do like the software but with the long cash out times, and now this. I’ll stick to my 3 days a week schedule on WPN and Bovy. Hope everyone gets their $$$$$$$$$$$$$$$$$$$$

    • I am blown away at this article for many reasons. Has anyone done any research? Right from the start this article hits me as false when I read that Lock Poker abruptly shut down operations EARLIER THIS MONTH. Is this a joke? Later in the article the author states that, “In 2013, Skrill stopped doing business with Lock Poker after the site kept US players waiting for a year for withdrawals that never came.” Anyone who played on Lock Poker knows they shut down the poker client in January 2014, well over a year ago. I can’t speak for everyone, but I had more or less given up on that money months before the shutdown. It’s just flat out incorrect to state that they “abruptly shut down earlier this month”. Even if there was an official announcement earlier this month, there was nothing abrupt about it, being as the site had been unavailable since January 2014 and most players had not received funds since January of 2013.As far as Merge GTDs, has anyone heard of Seasonal Business? I first started playing on Merge in October 2013, when their nightly 11 was a 10k GTD. Over the next 12 months I watched the GTD drop (in steps) down to 7.5k GTD, up to 12k GTD, and then back down to 9k as I approached 1 year of playing on their site. The fact that they are dropping now is part of their seasonal volume, at least if you go back 12-18 months and look at the trends. I understand that Merge’s current cash out scenario is quite scary, as I have experienced it personally in the last 18 months. In my history with Merge I have gotten checks as quick as 16 days, and I have waited as long as 60 days. Again, I understand it is never fun to wait any amount of time for 2.5k check, let alone 2 months or more, but it’s not anything drastically different than I’ve experienced in the past with Merge. I’m not trying to say that Merge is safe and has a great business ethic, because they don’t. Their customer service has never been helpful. It has always been confusing to me how long they take to pay out when Bovada and WPN can pay out in 7 days or less, but the bottom line is they are Merge, and they have always done things this way. Anyone who has paid attention for more than 4 months should be aware of the delays and lack of customer service. The article also names three concerned players, only one of which I know (AJYowler), the other two I have never heard of nor seen at the tables.Incase I haven’t given enough reasons why this article lacks credibility, my final question is: Where are the rest of the top 50 Merge players on this subject? There are plenty of killers who have netted 5 and 6 figures, some in the last few months, others over the last several years, and I would expect most to move on quickly if they weren’t getting paid their money. I would also expect to hear plenty of complaints if multiple players had to abandon 5 figures (or more) after a site stopped paying them. I have not heard a chirp out of 99% of the top netting players out there. Why aren’t they a part of this uproar?

      I have had over 40k in scores since January on this site. I have been able to cashout 1k a week until the option went away 2 weeks ago. I have requested a bank wire and am waiting to see how long it will take. I am def concerned because of my bankroll, but hoping the bank wire comes through. Has anyone heard of any successful bank wires?

    • I was playing blackjack on carbon poker back in October. I built up a 30k bankroll and quickly asked for a payout so I wouldn’t lose it back. They emailed me and told me that due to gaming restrictions in my state they were closing my account, but assured me I would be paid all the funds in the account.
      I received my first 2500 check in December, and felt fairly comfortable that I would be receiving regular checks every month as advertised. As of March 3, 2015 I have received 6 checks, which totaled 15k, half of my bankroll. Since March 3 I have not received anything. I call them almost weekly, getting more frustrated with each call. They tell me the same nonsense, that they are having problems right now, but the payment processor is working to solve the problem. They tell me I have nothing to worry about, and that I will receive all the funds, but I am losing confidence as the weeks keep passing by. I am now at the 3 month mark with nothing on the way that I am aware of.
      I have requested wire transfers, and western union.. yea right. They won’t even consider it. I tell them that their apologies don’t put gas in my car, or pay my bills, but it falls on deaf ears. I have asked for a number to call the payment processor directly to get at least a reasonable estimate, but they will not give me a number or email to contact. I tell them every time, just give me an estimate.. something I can tell the bill collectors.. and they won’t. I have a feeling I won’t see another dollar of that money. I have told them that they would be pissed if someone was holding onto 15k of their money, and refused to release it as they were going into financial ruin. Again, just apologies. I told them that they were very quick to take the money from my bank when I was playing.. but snail like in returning it. “I’m sorry sir.” So effing irritating. I am glad they closed my account, would never deposit another dollar to them, I have a feeling that one of their execs is enjoying a sex vacation in the Caribbean as we speak on my dollar.

    • Carbon showing the same signs as Revolution did when Lock was onthe network. Took me over 6 months to get last payout I have moved to Full Flush and have had no issues at all with payouts. IMO when sites take longer to pay out its because they are trying to get the money to pay you out. Bad sign of things to come I would cash out and run to another netowrk its the beggining of the end for Merge networks. Be careful signs are showing future issues that are coming really fast. Lock screwed people out of millions whats to stop Carbon and other Merge skins to do the same? Nothing. First longer payouts then no payouts then poof gone.

    • I’ve been waiting for my money as well, since I placed the withdrawal on 5/18/15, and was informed by support that it would take 6-8 weeks to receive the money. My 8 weeks is on 7/13/15. I’ve also decided not to play on Carbon until I get paid, in the meantime I’ve just been playing on Bovada. I will let everyone know if I receive it or not by then.

    • I’ve been waiting for my money as well, since I placed the withdrawal on 5/18/15, and was informed by support that it would take 6-8 weeks to receive the money. My 8 weeks is on 7/13/15. I’ve also decided not to play on Carbon until I get paid, in the meantime I’ve just been playing on Bovada. I will let everyone know if I receive it or not by then.

      __________________
      Update, it’s been 8 weeks, no check~

    • Update, just received this e-mail message. – will let everyone know once check in hand.

      Message:
      We are pleased to inform you that your withdrawal(s) (ID ######) has been processed.

    • Merge has also stopped paying there affiliates

      Great job CharlieDee! Believe your efforts pushed Merge into paying current batch of way overdue cash outs. Hopefully they will speed up/get caught up and in the future be more efficient and earn players’ trust.

    • You realize this has happened in the past, correct? Took me 3 months to get a cashout from a Poker Maximus event last year, and others experienced similar wait times. Didn’t think I’d ever get my money but I posted endlessly on PFives and followed up with them similarly until I finally received my check. They used the Super Bowl as an excuse then as well……

    • Hundreds of tell tale signs and scummy, corrupt business practices. Waiting for >2months for $ here. Cancelled 250k guar after promoting it for months….absolute joke.

    • You realize this has happened in the past, correct? Took me 3 months to get a cashout from a Poker Maximus event last year, and others experienced similar wait times. Didn’t think I’d ever get my money but I posted endlessly on PFives and followed up with them similarly until I finally received my check. They used the Super Bowl as an excuse then as well……

      Did not know Merge was slow pay…rarely read these Threads. Since I started playing on Merge, I’ve always received my cash outs within a week because for whatever reason…I have always had and still have bank wire/direct deposit (except now it says 2-4 wks processing). Reading this thread has made me stop playing on Merge — easy to do since unlike most who have posted…currently don’t have enough on any of their sites to worry about. Now understanding all players do not have the same cash out options is alarming to me…being an addicted rec player..hardly playing..wish I could love WPN’s software.